Update to previous review:
They've since removed the word "crispy" from their buffalo chicken sandwich description, so at least they are not false advertising now. And the demeanor of the staff has changed for the better, most of them smile now and they get my orders more accurately than before. I haven't tested them on their muffin knowledge yet, so I don't know if that has improved, but the overall experience has become more positive than it was earlier.
Initial review:
I am constantly frustrated with this place.
The manager (or one of them) - small, thin Asian lady, with long dark hair - does not have a strong knowledge of the food they offer, and it comes across to me as if she doesn't care to. I asked her which muffins they offer, and she said "we don't know", and laughed, as if it's funny that they don't know what the food they order in is. For me, it was important to know, because I am allergic to nuts and I didn't want to pick a muffin that has nuts. I told her this, and she laughed again and said, "sorry but we just don't know". I literally put my head in my hands in frustration, because she has responded that way to me in the past. One time, when I asked her what one of the meats in their sandwiches was - i.e. is it beef, pork, etc? (it had a foreign name, like a french meat or something), she had the same response, "we don't know", with a laugh... and made no effort to find out for me. It's as if she doesn't care to lose my business, which is insulting, but more importantly, I am forced to leave because I can't get the information I need to put in an educated order. It is so frustrating and just horrible customer service, not to mention the lack of professionalism.
Finishing up on the muffin story... finally, the girl next to the manager pointed to one of the muffins and said "oh that one is banana chocolate chip". So I took that one to go. Come to find, it was not banana chocolate chip. It was something completely different. So, the manager has no clue, and the employees are giving out wrong information. It's so ridiculous and borderline enraging.
Also - general note - their "Crispy Buffalo Chicken Sandwich" is not crispy at all. The chicken meat comes in the form of deli slices... ew - and it has a disgusting taste. Why put the word "cripsy" in the description when it is a blatant lie? I was so disappointed with this sandwich, but it is such a pain to feel compelled to run downstairs and return my order each time I feel I have gotten something other than what I intended to get.
I hope someone who has power at 101P cafe reads this and improves the quality of service, because I would really love to be able to enjoy the convenience of a cafe in my work building. read more