The staff submits referrals, put in for my back, supposed to be tmj. Refusing today to tell the vice president Marci to call me as instructed by my doctor sobral. After explaining the situation in detail to reception today on appointment line, she messaged me Said letter is from the office as a whole- lies- says from doctor. Staff priorities are seriously bad. read more

Time for Dr. Sobral to retire. Too many errors and makes poor assessments. Rude front office staff and now under new ownership which has just exacerbated things. No PAs available anymore. Christina Turner and two others who were great but gone. Look elsewhere if you value your health. read more

I was in there yesterday 6/11/25 to go over lab work, be checked out for sinus issue's, and a few other things. Dr. Jeff Goodale is such an amazing Dr. I do not drink, smoke, do drugs or caffeine, but being around him and his energy at 8:30 in the morning gave me such a great jolt of energy. Just the fact that he listens to what you have to say and what you are feeling makes all the difference. Instead of just getting through the visit and rushing you he takes his time which is very much appreciated. My primary Dr is out, but Dr. Goodale is one of the most amazing Dr's I've been to. It's always nice seeing the lovely Heather who is behind the front desk. She is so kind and sweet and it all makes so much difference. Just by having the Dr be so kind and Heather being so helpful really helps reduce my anxiety and stress levels of being in a Dr's office. I highly recommend going to see Dr. Goodale if you're in need of an appointment. Much thanks for helping me and putting me at a bit more ease. read more

This is easily the worst primary care I have ever had. The only reason I stayed was for dr Connie and now that she's gone this staff has become incompetent, unconcerned, and rude. Having close relations with previous staff I'm aware of how hard it is for them to even keep employees. There never seems to be anyone for up to a weeks at times to fill prescriptions and they fail to send it to the correct pharmacy after making you wait. If you like having to double check everything this is done correctly this is the place for you! The past 5 months I've had to check with my pharmacy to make sure they actually send it. More than often it hasn't been and I have to spend hours on the phone to tell them to do their job correctly. Incompetent, unconcerned and rude. read more

I have been with Caduces for over 10 years. I have never had such terrible experience as I have this week. Had an appointment with a provider Monday morning for a medication refill & was told it would be send to my pharmacy. Next day there is no sign of the prescription so I called the office 3 times & spoke with 2 different office staff who assured me it would be sent over. Later that day I was told their prescription system is down & it will be processed by the end of the day. Today, day 3 of no medication, I am told that it is still in progress & I am not able to go in person & get a physical prescription!! I am absolutely in shock how the office staff & provider are okay with their patient being without medication. Medical board will hear about this. read more

This facility used to give great services and attention to the patients that are treated now it is a pathetic fake office. They don't care about any of the patients they are there to make money and that is it and they will make your life miserable. I have called so many times so many portal calls and now the portal down that nobody answered the phone they're gonna go out of business. I will make sure the medical board understands this and the problems with this facility so other patients don't have to go through what a lot of patients are going through now. read more

Connie Bouvier PA is truly an excellent provider.Because I have Multiple Sclerosis many providers have assumed that any symptoms of fatigue stem from that but she looked further and tested my ferritin levels(which I had never heard of) and they were low.After treatment I improved!!! She is extremely knowledgeable and kind. read more

I can not say enough to describe how much The Doctor Connie Bouvier has done to improve the quality of my health and life, I would also like to add that Gast on whos works as a Medical Assistant / front desk is so kind and efficient. Gaston will go out of his way to make sure that everything runs smooth with your appointment .The whole practice is overall great however CONNIE makes a huge effort and changes peoples life!!!! Thank you so much !!!!! read more

One star is too big for the jack of customer service. The employee turnover is a joke. Lack of response and communication is outrageous. I do not recommend this practice. It's another business. read more

On hold for 45 minutes, Did nothing to help me with my kidney pain and trouble breathing. Absolutely no help with SSI disability so i was denied again. I'm ALMOST 65!!!!!!!! and not getting the treatment i deserve. They just keep billing the state or medicare for sub par treatment. They can never direc t me to the right people and make the appt for me... IT SUCKS!!!!@ read more

This incompetent medical group charged me almost $100 for a medical visit that should last several months for refills and then when I complained about how unhappy I was with their service, they cut me off (while out of state) without a new prescriber and disconnected my Patient portal, I could not get any refills to hold me over until I found a new prescriber.. They put in a call that red flagged my medication in the new state, Probably because they are paranoid, Unfortunately, for them if investigated, they will find there's no other prescriber. I emailed and called the general line and no one got back to me. One of the medications I take is known to cause seizures and possible life-threatening side effects if discontinued suddenly. The other, I am dependent on due to a birth condition. I started a new job last week at a factory and have had a sore throat for a week unable to get antibiotics. This is a business operating exclusively for money. After 14 years, it is my opinion. Their primary objective is themselves. I will call my credit card company to get a refund, and document all of my symptoms for a potential complaint to the state. And of course, God help them If anything happens to me. read more

OK what more can I say? Taking a drive to doctors ocean on my left OK wow that's pretty cool, don't do that every day !! Office staff very friendly , office decorated very surf beach happy and very clean!! Nurse practitioner, and the doctor were incredible. No complaints. I would highly recommend this doctors office.!! read more

I will reiterate don't use this medical practice. Tina is absolutely lying below in her comments she does her job well. I was a happy patient for years with now retired Dr Pencoff. Now though this practice is BAD! Services were not received, billing continues and mal practice committed. No one would do anything when I reported it. Bills still come no matter how many letters I've written. Insurance fraud and mal practice and the on going lying by Tina. Thank goodness for yelp. read more

Caduceus Medical Group - Family Practice Near Me - Laguna Beach, California

this place should be shut down thee worst care ever almost died because of the lack of care and responce time was non existent will be filing a formal complaint read more

They make it so hard to get through to someone on the phone (like every time you call it's at least a 30-45 minute wait). They recently added a premium 'concierge club' or something to bypass the line-- like that's a cool solution-- so yeah if you want to talk to your doctor you have to pay extra I guess? They also have a terrible system for virtual appointments, where they don't send you a zoom link until right before the meeting and then make you sit and wait for long wait times. And if you want to call even to double check that there isn't an issue, now you're sitting in call waiting on zoom AND on your phone for extremely long wait times. I know american healthcare sucks and is designed to deny people healthcare but it's really disappointing to have a private practice be designed like that too. Also they have this annoying like beer decor in their office-- like exam rooms full of old beer signage and posters. Just super unprofessional and kind of weirdly insensitive to alcoholics for like a medical facility. That's what I want to see after how hard it is to just get access to healthcare, that the doctors here love to party read more

Thank you, Drs. Connie Bouvier and Mary DeNicola and the Laguna Beach Caduceus Team! I love the concierge service extra attention, and I so appreciate the care both doctors give to my spouse and I to attend to medical situations before they become emergency situations. Great preventive care and compassionate service! read more

The office staff has changed a bit over the years. They have greatly improved on communication and staying on top of things, which is great. Anytime I send a request through the portal, they answer within the same day. The wait times can be long when calling, so the portal seems like the most efficient way to book, address concerns, and make changes. Connie has been fantastic as my primary go-to. Overall, they are always sweet and take time to listen to your concerns and needs in order to address them properly. I also love the art and seeing a bit of Laguna's history. One of the rooms is actually so comical.. it makes for some funny entertainment while you wait. read more

This response is NOT surprising me here.. after 18 days of my initial REVIEW FINALLY NOW getting a response back from this office regards to my post, this is EXACTLY what I've been complaining about ALL along, Horrible patient customer service! LOOK at the MANY, MANY, MANY other BAD reviews about this office here on YELP and Online. In NO WAY what they're claiming is what I said or is True! These unproven claims are 100% Lies!!! In fact, this Doctor asked me to take down my review and see me and then help me if "I took steps or certain Mechanism on his terms ONLY!" No Thanks! This is bullying! Since I haven't complied to his demands, hence his UNTRUE Allegations and response to my HONEST review. Fact; Whoever this Doctor is that's responding here, I NEVER saw him! In person or virtually! He has NOT researched my current health situation or illness because he hasn't heard my cough or hasn't done ANY testing himself on me. What's Funny though, is how I was put on 2 different antibiotics and steriods by Anne the Nurse due to me being sick lol. Then told I'm Not sick enough to be taken out of work due to my intractable coughing and wheezing? Truly unbelievable! Another Fact; After seeing another Doctor and Practice they Immediately took me out of work! I'm in the midst of getting other tests done to see why I've been ill for so long! Stay tuned! read more

Caduceus Medical Group - Family Practice Near Me - Laguna Beach, California

A couple of months ago I left a review on yelp about caduceus medical group. It wasn't a very good review. I'm here to say that this office has made a complete turn around. The office manager contacted me. She listened to my concerns. I decided to give them one more chance. Let me say when I walked into the office I was greeted by the front desk staff. They happily gave me instructions. Everyone was very pleasant and eager to help. When I was leaving they phoned in my prescription and before I got home it was ready to pick up at my pharmacy. WAY TO GO CADUCEUS!! They are back to the medical facility I have been going to for years. I RECOMMEND THIS OFFICE TO ANYONE LOOKING FOR A PROFESSIONAL SUPPORTIVE MEDICAL OFFICE. I commend the staff of making this happen in a short time. read more

Arrived for a 3pm scheduled appointment for a wellness check for my child. Sat in a room for 1 hour before we walked out. Ever since Dr. Sanguedulce left the practice, the wait times have been twice as long and care substandard. read more

This office cares nothing about helping people and only about money. I guess it's systemic to the medical community in general. Preventive care is 100% covered which includes a physical. When you register, they make you sign a document saying that if you talk to the doctor about ANYTHING, they will bill you separately. So what is the point of a physical? No communication allowed with the health care provider. OK. Fine. If that is it, so be it, you just get blood test results. But wait, no, they won't even review the blood test results with you without more money. What is the point of a physical when you can't get the blood test results reviewed and you aren't allowed to talk with the doctor? What a scam! read more

Unbelievably slow. Arrived at 130pm for 145pm appt.Taken back at 145pm and out at 305pm! The waiting room was packed and not ince did anyone at the front desk say anything to anyone! Yes, they checked them in and that's it. read more

Dr Sabral at the Irvine office is an outstanding General Practitioner that I am seeing

Medical practice, professional, courteous, caring, and dedicated individuals who love to help others! Highly recommended

I'm going to Hoag downtown. I agree that the office manager here needs some help with communication skills. It is sad how one person can ruin a practice. I've been coming here for 10 years and I love the drs but when you deal with the front on a regular it's not worth it. Let me know when you get new office staff. Update- I've been going to hoag downtown Laguna Beach. They are fabulous. I never wait, the communication is awesome and staff wonderful. They are remodeling soon and able to draw bloods there soon and then it will be perfect. Don't waste your time at caduceus. I love the drs but unfortunately good help is hard to find. Apparently I'm not the only one having issues. read more

Caduceus Medical Group - Family Practice Near Me - Laguna Beach, California

Pamela Dukes answered my phone call immediately! And she scheduled a video visit today. My experience was expedient, thorough, and hassle-free. Thank you Pam! read more

The best thing about Caduceus Medical Group is Dr John Sanguedolce. I am a retired nurse and he is the best physician I have come across. He has a gift for diagnosis, listens attentively and emphatically; consults with you about treatment and follows up to see if you are improving. He really cares about his patients and their well being. I feel we in Laguna are blessed to have him. read more

Caduceus is an amazing team! i have never experienced a doctor as thorough as Dr Sobral. He helps with several areas of my healt! So thankful for him!! read more

I have been here several times due to the close vicinity to my house but we are done -- it's a complete waste of time. The doctors rotate frequently, and while we have had good experiences with Connie B, Christina Turner and a few others- the high turnover and never knowing who you will see is frustrating as a patient looking for consistency. My son came for the same concern 3x, saw various providers, and they never resolved it. My biggest complaint is that we recently came for a refill on medication that the office previously prescribed when my sons severe struggle with ADHD is leaving him with behavioral problems and learning issues in school, and the PA spends less then two minutes before dismissing us and stating "maybe you should get a tutor and if you need more help then see a psychiatrist." What?! She then proceeded to want to take his vitals and end the appointment. Anyone who has seen their child struggle in this way knows that a tutor (which we have btw) is not the issue. This is a long term and serious condition. Further, we have ALREADY seen the psychiatrist they refer patients to in the past, had to go thru several appointments to gain a much needed prescription in the first place, spending valuable time and money for them to bombard a kid with extensive questioning, and we have already gained the required approval. I simply took a break from medication to see how he would do off of it, and when he clearly had struggles I returned for a refill. We have a PPO and can see literally anyone we want, we decided to return here to avoid jumping thru major hoops again, esp since the last doctor we saw here actually spent time with my son and realized the severity of his condition. I really liked her but she moved out of the office. This office is not equipped to actually assist a patient beyond basic care, and should not accept or schedule appointments for issues that they don't know how to manage or address. I was very specific on our reason for booking and the PA dismissed us within moments with her insensitive suggestion to seek therapy and tutors and call it an "action plan." That's certainly not someone who cares for their patients or takes the time to get to know them. Her behavior is also paralleled and supported by the management and director, who are more worried about collecting copays and insurance payouts and not actually assisting patients true concerns. read more

Ever since I've been going to this doctor I have waited over an hour to speak to an answering service. I have to leave a message to speak to someone at the office and haven't received a call back yet. I've never had to go through so much work to actually get ahold of anyone who could help. I've spoken to them about it and it doesn't sound like anything is going to be done to make it easy for there patients to get a hold of them so I'm looking for a new doctor ofive. read more

Though this isn't the first time I've left a 1-star review for this office, it's the last because I'm absolutely done working with them. I hate to bring up the past, but I forgave them for the first incident: when the receptionist had me walk somewhere to purchase a mask, then handed me one she had behind the counter because the pharmacy she had sent me to was closed. And, she still billed me for my visit even after scanning & accepting my insurance?! Absurd. Anyways, I had removed my input on THAT after getting a call from the business owner who genuinely apologized for my paperwork having been filed incorrectly, & the indecency of the front desk. Yet, here I am again; it's been nearly 2 months from my video visit with Dr. Sanguedolce on 2/3 & I still haven't heard back on whether my referral to a dermatologist "went through". The last time I spoke with someone on 2/10, she said they'd call me no later than 2/17. Well -- it's almost April now, and (like everyone else) every time I call, I could never get through to anybody. With that said, I've given up on the call & suggest you too take your business elsewhere. read more

As part of physical, I had to get blood work at quest. when I called Cadeuces to get order number, I was out on hold for 20 minutes then hung up on two times. I had to physically go to their office to get help. Have to make another bloodwork appointment after wasting 1.5 hours today. read more

I was anxious seeing a new doctor (even though still at my beloved Caduceus) then Connie appeared. She actually glows with a zen like quality that just sets the world right. She is also medically brilliant. She addressed every concern I had from a diabetic foot ulcer, a wounded hand & a Covid soul; I walked out of Laguna Beach Caduceus with a new, empowered perspective. Much gratitude to Dr Denicola for making this all possible, Katie for magically maintaining a sense of continuity through the years & a big thank you to Connie for your expertise & love. Thank you thank you thank you! Also, just want to add a HUGE thank you to Dr D for the easy curbside Covid19 testing! You're the best!! read more

I just want to share a great experience and service beyond the call of duty that I received from Pam Dukes. Every year after my wife and I have our annual physicals we will receive a bill from Labcorp. You call Labcorp to explain that it was part of your annual physical, that there should be no charge. They tell you it's because of the instructions from the doctor, that they just bill what they're told. Everyone is pointing the finger at the other party. But today, after Caduceus' billing company said they could not help (though they had helped me in the past), Pam Dukes call Labcorp while I am there and gets the situation corrected. She had to go through multiple people at Labcorp, but she got them to get it re-coded correctly. It was not her issue and she really didn't have to do any thing, but she stepped up and help me get this error corrected. I'm so thankful for all she did...she was truly a blessing. read more

I've been a Laguna Beach resident for a very long time, and wish I'd started using Caduceus sooner than I did, approximately 5 years ago. They have been a loyal, reliable and professional provider to me in said timespan. They've provided nothing but kindness, compassion and excellent care...from the front desk to the doctors on duty. Special kudos to Dr. Sanguedolce, who is very attentive, considerate and solutions oriented. He listens and truly cares. Thank you to the entire Caduceus team, and keep up the excellent work! read more

I am their new patient, went there twice so far; the front desk are really educated & friendly. I met Jasmine and she is great. Dr. John Sanguedolce is one of the best MDs I ever seen. He listened to me and went over all treatment options while spending enough time. I highly recommend him. Darya read more

Friendly and great staff. Didn't wait long at all and they helped me with what I wanted to do.

Dr Alie is the most impressive doctor I've seen in 20 years. I was late for my appointment and she was so kind and understanding when she came in. 15 minutes from the office closing, she was took her time to get to know me, pinpointing a few solutions for my respiratory issues. She has a great sense of humor and is an effective problem solver. I would give her 20 stars if I could, she's very knowledgeable and a breath of fresh read more

Run. Don't walk. This locations front office is so incredibly unprofessional and rude. The Dr must be aware or completely out of touch. They hang up on patients, myself included, when they are being held accountable for not managing something appropriately. For example- my medicine was not being renewed and the only reason I found out was bc my pharmacy could not get them on the phone. Shocker. I called them to ask for them to call it into which they replied- you must be seen to have this refilled again. For context/ this is NOT a controlled substance. Now- I totally understand the need to check in with your patients periodically but WHERE WAS THE PHONE CALL???? This is for a SSRI medication and I had 3 pills remaining when I heard from my pharmacy. When I mentioned to the front desk that I would happily schedule for the sake of my meds not being skipped I also mentioned that a courtesy call should have been made to let me know. Rather than ignoring the request of my pharmacy- how about being professional and decent and let a patient know. That's a ball being dropped. The response (in a nasty tone) was- it is your responsibility to manage your medication. Wow. I would almost absolutely agree but you're suggesting I be a psychic OR understand your office practices despite never being told. I believe the persons name was jasmine. When I replied with- that is so inappropriate and aggressive to say in this circumstance - they hung up on me after quickly slurring the details of my upcoming appt. Jasmine, savage human, whatever your name is, I already was underwhelmed by previous encounters with this office but now I'm thrilled to have clarity on my decision to PAY MORE for concierge care. They would never allow someone with deplorable manners work the front of house OR so negligently manage patient care. read more

Dr. John Sanguedolce did not even introduce himself upon entering the room. I was a new patient excited to meet him based on reviews and his nice smiling picture. I have never had a worse experience in my life. He was the most arrogant and confrontational person I have ever been in a room with. I was stunned. I tried to tell this doctor that my father, who was a doctor, passed away of pancreatic cancer and so did a number of people in my life, so there is family history. So obviously I was hesitant to have him send me off for a CT scan, and I wanted to know more about the process. I had blood work with me, which he didn't take the time to look at. He assumed that because I was a musician that I didn't have good insurance and once he found out my wife worked at a law firm he became very dismissive. He did not like the fact that I had questions and was obviously in a hurry. Bottom line....I was worried about my health, I am scared about cancer, and family history. This incredibly insensitive man was so short with me and cut the appointment off when I asked him to explain by saying he was done and walking out of the room then smirking and telling me to go have a nice day. I am sure they are going to bill me for this visit, which is horrible. He was rude, didn't even say Hello, I am Dr. Sanguedolce and had no desire to help me. I have questions, I have concerns, I am a human and he took an oath as a doctor. He asked more about my insurance then my health and he was unfriendly and rude. This was the worst healthcare experience of my life. read more