While on vacation near Surf City, our vehicle battery completely died and wouldn't stay charged,…read moreeven after a jump. We had to have the car towed to Hendrick Chrysler Dodge Jeep Ram in Wilmington, and from the very beginning our service advisor, Rafael, was outstanding. His communication was clear and timely, and he went above and beyond to make sure we were taken care of. Not only did the team replace both batteries under warranty, but Rafael also arranged to have our vehicle towed back to us at our vacation rental -- nearly 33 miles away. He even offered, after hours, to personally deliver the vehicle with his fiancée if needed. That level of service is rare, and it truly saved our vacation. Highly recommend Hendrick CDJR Wilmington, and especially Rafael, for anyone in need of honest, reliable, and exceptional service!

I need a new Jeep Cherokee key fob. Called the Jeep parts department for a quote and was ready to…read morepre-pay for them to order my fob as requested. BUT WAIT!!! It's not that easy. They won't accept payment over the phone. In 2026. With a key fob that is barely functioning and most of the time won't start the car, I must drive to the service center, pre-pay, and then return for programming when it arrives. All good. I simply ordered an OEM key fob elsewhere, paid a quarter of what Jeep was charging, and have an appt with a locksmith to program it.

Request Jamie, he is top of the line service. Whatever you need, he will get your car serviced and…read moreout of the garage in no time. By far, his quality customer service is excellent! If you have questions, his years of expertise and knowledge about your model and make will be rewarded. Hands down I have enjoyed all of my experiences at Hendrick Chrysler Keep FIAT every time (at least 10x visits) and highly recommend taking your trusted vehicle to best in town! They also have competitive and affordable rates for everyone.

I went to check out some vehicles I ran in to Tiffany S who helped guide me to the right spot!…read moreShe's going to be a great addition to the sales team!

Rafael at Hendrick CDJR Wilmington went above and beyond--replaced both batteries under warranty…read moreand even arranged delivery back to our rental 33 miles away. Truly exceptional service!

Good experience buying a 2021 GMC Sierra. Salesman was Chris Noyes, he did a great job. 100%…read moresatisfied.

Had our Toyota serviced here multiple times and Victor Nesbit has never let us down. He's had to…read moredeal with the most stingy and frustrating warranty company on our behalf, always achieving full customer satisfaction. There is not a stone he would leave unturned to satisfy the needs of the customer. If this type of commitment to his customer relationships isn't convincing enough for praise, then his genuine character and friendly demeanor should say it all. He makes that corporate Toyota dealership feel like a small town shop after you get to know him. It only took working with him once for him to remember us and greet us like old friends the next time we came in months later. Give this man a raise!

I've been here a few times for some routine services and they've been good and informative about…read morethe process and my cars progress. Sometimes the wait can be long but if you ask the service people they'll update you and remember to just be patient and courteous. I'm leaving this review main due to having a great experience with Ronnie Napier from the parts department he was very attentive and knowledgeable and helped me work on an issue I was having concerning my spark plugs. He definitely went above and beyond and should be recognized. I was very impressed and happy about his service.

I went to the dealership because my sister has purchased from here and had a great experience. I…read morewas looking for a used car and was not in a hurry, but I found my car that day!! We worked with Rumor Campbell, who was wonderful to work with! He's calm and applies no pressure. They should lose a star because finalizing the paperwork is always so stupidly slow! It's not just this dealer - it's always so slow. The guy we worked with was great, though.

I was impressed with Jeff Gordon's waiting area for car repairs. They had a free Starbucks…read moremachine that served all kinds of drinks. The place was clean, comfy, and had a lot of outlets to charge a computer or phone. They also offer a free shuttle. The driver was very nice as I did use it. They also send an actual video of how they are working on your car. Really cool!

I coordinated a service and maintenance appointment for my sons vehicle. I made the appointment…read moreonline through the Toyota app. We arrived in the service bay at the time of our appointment and Austin checked us in. After a short conversation we left our vehicle and went to lunch. I received texts, emails, and a phone call about the inspection with recommendations on what should be done. Most of the items on the list actually needed servicing and maintenance. One thing that stood out was the tires. The set of tires on the vehicle are high mileage tires that are not near the rating. They kept texting and making sure I didn't want new tires. Other than the back and forth about tires, everything went well and the price range was right around what I expected. This is the dealership where we purchased the vehicle new in 2012. Between here and Jacksonville Toyota all the vehicle maintenance history can be retrieved if needed. I would recommend this dealership for vehicle maintenance and service.

Thanks, David Chichilnitsky, for my first experience buying a vehicle at Hendrick Toyota of…read moreWilmington an amazing experience. You know your products you listen to the customers' needs and then you work the magic. You are definitely an asset to this business. They are lucky to have you

After the initial diagnostic didn't work, They helped me trouble shoot my isssues with no extra…read morecost. Turned out it was a way cheaper fix that ee originally thought. Super helpful after dealing with other shops that want to charge you crazy extra for the smallest things. Will definitely recommend to all my buddies who have car trouble

i reached out initially to get a quote for an alignment. i was quoted by james $128 after taxes. he…read morewas super friendly and helpful and promised my car be done no later than end of day. they don't do appointments, only walk ins. i came in on a thursday afternoon and was in and out within an hour. the lady at the front was super friendly and helpful. they do offer military discounts on oil changes and other services, but not alignments. i was super happy with the service provided, the professionalism of the staff, and pricing. would definitely come again in the future.

The finance manager Eden was amazing! Very transparent and honest about everything thank youread more

Getting your oil changed is a very slow and agonizing experience!!! I purchased the service plan…read moreand don't have the option of dropping it off. They are always too busy and too slow!!!! BEWARE

Dylan was super awesome and super responsive the entire process and made everything super easy. I…read morereally appreciate this mechanic shop.

Amaking team !!! Came in with an issue and had it fixed in minutes the team super professional and…read morehelpful . highly recommend going here for any collision issues !!!

I love the service department! Every time I come in for…read moreservice they immediately welcome me and get my car in and out in a timely manner. I recommend everyone give them a try

I have not gone there in quite a few years because they advised me I needed new brakes on my 2016…read moreaccord at 45000 miles. That car now has 102,000 miles and still no new brakes. I highly recommend Cary Autopark Honda for service and for purchasing a new vehicle.