I love the service department! Every time I come in for service they immediately welcome me and get my car in and out in a timely manner. I recommend everyone give them a try read more

I have not gone there in quite a few years because they advised me I needed new brakes on my 2016 accord at 45000 miles. That car now has 102,000 miles and still no new brakes. I highly recommend Cary Autopark Honda for service and for purchasing a new vehicle. read more

Excellent service. We have brought our Honda here for all the servicing, and it is fast, friendly, and convenient. They seems to always work us in either same day or next day. I love that I get text updates. read more

Went in looking for a new Honda to replace my 274,000+ miles Accord. Jay was very helpful with both new and used models and walked us through the financing options with ease. Loving my new Civic from Bryan Honda. read more

My wife recently took her car to this dealership for a recall. While having the dealership complete the recall she also asked them to look into a warning light that comes on periodically. They called to inform us that the head gasket was cracked. Quoted us 6,800 dollars. We have since taken her car to a local auto shop that we trust. This auto shop found nothing wrong with the head gasket/motor. They simply found that she was having the warning light flash because her brake fluid was low. I wouldn't trust this dealership with any maintenance to my car or selling me a vehicle. read more

I visit Bryan Honda periodically to have my car serviced. I can't recommend Ms. Erin enough! She is incredibly helpful over the phone and sets my appointments to my schedule perfectly. I've never had to bring my car back for the same problem twice, and the mechanics do great work. read more

I purchased a brand new, 2025 Honda Accord from Bryan Honda in November. Since then, I've brought the vehicle in three separate times due to persistent electrical issues. I've also provided multiple video recordings clearly showing the problems. The car infotainment system freezes, and will completly cut off and reset. The carplay/bluetooth sometime works. And when connected through bluetooth connection only, will often time skip as if it is losing connection. Each time, I've been given a different explanation, ranging from "oh it's the charger, is it Apple branded ? " it was, but I went and bought another apple branded charger, to "its needing a software update" ,car was updated, being told it's my phone, I have a 15promax and I don't have connection issues in other cars. Most recently, I was told there's nothing further that can be done because they are unable to duplicate the issue and would need to see it happening before they are able to fix it because no code is being left behind and it doesn't happen when the technician drives it. i was then told to bring the car into the dealership while the problem is taking place, the car system completely freezes and resets , randomly. read more

I made an appointment with Bryan Honda to have our GPS system updated in our automobile. Making the appointment was smooth and easy. I was there at 7:30am. I'm telling you, it was a rainy Wednesday morning but 10 people were already there too. No worries they said. I dropped Shadow off and proceeded to the customer service waiting area. That new car smell...I had to go over and check out the black Honda CR-V. It was black interior on black seating. Very spacious. I'm not looking for a new car tho. Back to the customer service waiting area. It has really plush seating. A few tv's so you can watch sports or local news. High top tables for your convenience. This is where I sat and waited. I did some work while Shadow was being taken care of. My specialist came out to let me know that there was a recalled item for our Honda as well. They took care of it free of charge. They did a 10 or 15 point fluid & safety check on Shadow. Topped off all the fluids. Under 2 hours, we were back on the road to Mom's house. I greatly appreciate their quick service and detail to attention. Mahalo! read more

Bryan Honda - Shadow is getting an Update - Car Dealers Near Me - Fayetteville, North Carolina

See all

Went in to have some work done for my car. I was quoted one price, which was to include the diagnostics fee. The day my car actually was worked on, they charged me an additional around $200 claiming it was for the labor cost. To me, whenever you give a potential returning customer a price, you include the labor as part of the overall cost. I will never go back to have any services done here. The only positive thing I can say is that the Service Advisor I was working with was very kind. read more

The customer service and the service department do a great job to get you in and out as soon as possible.

I was lost and Mr. Shannon in the parts department helped with the process of being found. Thank you soooo Mr. Shannon you definitely made my day. Pray you have a blessed and prosperous day you are AWESOME!!!! read more

I just brought my 2025 honda crv from Bryan. And it was a great experience. Thumbs up for Ava and China they are awesome to work with. Thanks again, Luis Lebatard read more

This Honda dealership will literally make you regret ever buying a Honda,.. I'm not sure if anyone in there knows anything about Hondas at all. Everytime you call and ask questions, they don't know, everytime u give the car to them to diagnose($200) they don't know unless you tell them,. Even then, you'll get ur car back and a week later you'll have a new problem,. The other day they told me I should trade my 2020 Honda civic si to get a new one, they tried to scare me by saying my car might need possibly 11,000$ of work done(with out them ever going into the engine AT ALL), and offered me $2000 for the entire vehicle,. I obviously refused the bummy sheisty offer and walked out , the next day they called and said sorry the part and maintenance is only $450 ..... imagine if I would've gave them my car for only $2 and still had to put thousands down too,. That's how they got me when I traded in my VW with them(which was a wayyyyyy better vehicle) ,,.. all they know in this place is here sign here and it'll cost u this much... smh Also Honda in general isn't looking too good right now internationally, I highlyyyyy suggest going with another vehicle company. Or at least go to another Honda then this one ... read more

I have unsuccessfully attempted to do business with Bryan Honda numerous times over the years. It always ends with the same result Honestly I think slimy business practice is part of their sales routine. Yesterday was the same. Picked out a vehicle went through the process and they tried to discount the price of the vehicle by subtracting my down payment like they were taking it off the sticker price. Of course they tried the typical another person is looking at the vehicle you want, better get it quick. Wtf like it was one of a kind Another visit same thing, deal was done then sales manager changed APR on contract. Nope Another visit by my wife several years ago. two high pressure associates actually hid my wife's keys. Stated they had lost them and she should buy the new car. All to delay and pressure a decision. My credit is perfect my income nice they should have sold a vehicle yesterday but instead played games. Avoid this place. Apparently years of bad business practices is part of their culture. read more

Ended up finally buying a car here from an amazing service dude named Henry M. I met him a few months back and spoke to him about my 15 year old car. I was not ready to trade it in then, but after receiving a couple of quotes regarding what needed to be done to my car and the sounds that it was making I knew it was time. I was not ready for a car payment, but Henry worked with me and was so patient that the deal worked out so well! He definitely is a great sales person as he is personable, kind, and patient. He kept things super honest and made me feel like I was his only customer. A lot of sales people, especially cars sales people do not do that--but he did. And this is why I decided to go with Bryan Honda versus other spots that I looked at. The personal touch is always right! I ended up getting a 2021 Honda HRV-EX today and I love it. I love the extra space, updates, safety items, and all the coverage I have! Everyone from the sales people to finance, to service are just amazing and helped me make a decision, not forced. Come here for your next ride for sure! read more

I purchased a new vehicle in a July. Traded in my old vehicle. 1. They never transferred the license plate from my old vehicle to the new vehicle. 2. Apparently I was racking up fines because I canceled the insurance on my old vehicle and my license plate being still attached to my old vehicle appeared to be active w/o insurance in the DMV's eyes. 3. I had my hard copy out of state license and a paper copy NC license at the time of purchase. The DMV told me to use both until my hard copy NC license came in the mail. 4. The dealership didn't submit any paperwork until September 16, 2020; mind you, I purchased the vehicle July 26, 2020. 5. Every time I inquired about the status I was told various things such as, " finance is going to call you" "it will be mailed to you" 6. On September 15, 2020, I was told the reason they did not submit any paperwork to the DMV was because they were waiting for my hard copy NC DL. It was awesome to find this out 3 months after I purchased a vehicle from them. 7. I send a picture of my DL and the next day they submitted the paperwork. 8. From the beginning I provided my mailing address. 9. When they finally received my new license plate, since they ordered a new one and didn't transfer it from my old vehicle, they mailed it to the wrong address. 10. 3 weeks went by and I never received the license plate. 11. They file a lost/ stolen plate form and get me a new license plate. 12. I told them to hold it and I'll just pick it up. 13. October 8, 2020. I finally received my new license plate and registration for a vehicle I purchased in July. Phew. Never again will I do business with them or recommend my friends or family to this dealership. **I'm more than willing to post text message screenshots from the sales rep with the above correspondence** read more

So, I'm a former employee of Bryan Honda. I started as a Salesman, and eventually became the Internet Sales Manager. I worked there for about 5 to 6 years, and left on Good Terms and held no animosity towards the Company, and even came back years later, and bought one of the many Honda's I've owned (A Honda Fit Sport), which is still one of my all-time favorite Honda's. Which is why this recent experience is both disappointing & disturbing. I know the Car Business is Rough these days in this economy, but come on, have some Integrity as a business. So Bryan Honda here in Fayetteville has ALWAYS had a reputation, much worse than other Local Dealerships, and even when I worked there we did some Questionable Stuff, but there WAS a loose code of ethics and conduct, and certain lines you didn't cross. One of the biggest lines you didn't cross was telling a Lie, to a Customer, or a Sales Manager. So, my wife and I are looking to sell her SMART Car, and are looking to get her a Pre-Owned Subaru. This afternoon a young lady from Bryan Honda contacted me, via a lead on KBB dot Com. To begin she was super pushy, and super rude, and regardless of what I ASKED or TOLD her, she just kept trying to get me to come in (and I get that part, I do, that's part of the job, BUT). So I asked her if Edwin Ewing (a Sales Manager I used to Work Under) was still a Sales Manager there? Her reply was YES! I then asked if I could speak with him, and if she would transfer the call. She asked me to hold, then came back a few minutes later and told me he was with a Customer, and said to make an appointment, and he'd either see me tomorrow, or call me back later. So I told her to just have him call me. She then started getting very aggressive and demanded I make an appointment to come in and see him. I decided to Hang-Up. Something didn't sit right though. So I called the dealership back, and I asked the receptionist to speak with Edwin. She was like WHO? She said she had been there for a few years now, and there wasn't an Edwin Ewing there as a Sales Manager as long as she had worked there. Apparently Edwin had left Bryan Honda YEARS Ago. So this PUSHY, AGGRESSIVE, SALES REP who called me, blatantly lied to me, and was asking me to make an appointment with someone who no longer even works there. I may have actually considered coming in if she had just been straight up with me. Instead, I'm going to post this story ALL OVER Social Media. When I worked there, Social Media was in its infancy, but now it has become a Powerful Tool for the Consumer. For all the things we did or didn't do when I worked there, Eric Leyte (the Sales Manager) & Gary Winebarger (the General Manager) would absolutely not tolerate lying, especially to a Customer. The Bryan Brothers should be ashamed to show their face in public knowing what their dealership has become. It's a former shadow of itself that seems to have no honor or pride in Customer Service, or making a Customer Happy, or even want to have them return to do business again. Looks like I'll be going to Volkswagon in Cary in the morning to get that Pre-Owned Subaru Impreza 2.0i Premium... read more

Bryan Honda gets 4 stars from me. They are reliable and I trust in their work but their pricing is ridiculous. I pay it, obviously, just not happy about it. read more

After leaving Fayetteville and returning home to MA. I can confidently say that this dealer is predatory. They look to take advantage of Service members and their families. They tried to give my wife a ridiculous monthly rate on a lease and after calling them out, was able to get the price lowered. Now that we're out of Fayetteville and back home, the Honda here actually cares about you. We dropped off our car for an oil change and a rotation and the Honda dealer bought us a Lyft home and one to return back for pickup. MA is not cheap compared to NC and if they can do it here, it's possible in NC. They don't overcharge. They are actually really nice and want to find the issue/fix the issue. Sure, it's location depending, but that is the thing. Fayetteville is full of snakes and thieves trying to make a quick buck off of Fort Bragg inhabitants. Stay away from this place. Unless you enjoy getting scammed by someone trying to get every penny they can from soldiers. read more

I've never seen myself as a minivan person but I've wanted one lately to tote my daughter, nieces and nephew around. My husband and I purchased a 2014 Toyota Sienna L and we are so satisfied with the staff, process and experience we received. Chyna was our sales person and she was courteous, personable, very sweet and incredibly helpful. I've never experienced an non-pushy sales advisor and she was perfect. She really advocated for us with our trade in (2003 honda element that we put a lot of work into after purchase such as a new cat, O2 sensor, suspension, brakes, etc), and helped us get a fantastic rate on it. Edward was our finance officer and he was awesome as well (congrats on the new little girl!! We're so happy for you and your wife!). The Mom Wagon drives incredible and I'm so, so, so happy! Our experience was amazing and we can't say enough good things. Chyna deserves associate of the year for how dedicated she is. Hands down, it's the best dealership experience we've ever had, and will not hesitate to send friends and family their way, even though it's an hour and a half away! covid-19- Chyna wasn't shy about letting us know that she was fully vaccinated, but also made sure she practiced social distancing with us to ensure that we were comfortable. I really appreciate that communication and awareness on her part! I didn't see any sanitation measures while we were there, but just because I didn't see it doesn't mean they don't. They have hand sanitizer available, partitions at the desk, and a sign that requires masks. read more

Bryan Honda - The Watts family and the newest addition, Kirby! - Car Dealers Near Me - Fayetteville, North Carolina

Goof service. Friendly staff and very helpful. Clean bathrooms. Service takes a bit long. Id advise scheduling a service the earliest possible. All together, good place to buy a car, parts of get service. Shout out to Darren, great guy read more

Had the worst customer service experience from Dominique Magee. She has zero follow up customer service skills. My son's vehicle was there for 2+ weeks and not one time did she call to tell me what was going on unless I called and left a message. The Director of Fixed Operations, Randall Wood, could care less either. The only person who took time to ensure we were satisfied was the service technician, Anthony. Will never spend almost $2k with this facility again! Do better! read more

I bought my 2018 Honda Civic Hatchback here. Great service and friendly staff every time I go. read more

Bryan Honda - Car Dealers Near Me - Fayetteville, North Carolina

Jasmine was such a breath of fresh air. She was so informative and helpful. Awesome personality. Definitely would recommend! read more

Bryan Honda - Car Dealers Near Me - Fayetteville, North Carolina

Took my Accord in for service. My service advisor, Brandi, was very nice and got me taken care of. Only thing they could do better is advise you if parts are in for national back order over the phone when you're scheduling your appointment and not when you're waiting there. read more

Lucious and Paul White both display the customer service that makes me drive an hour out just to go. They give you the knowledge , patience and personality that makes my experience worth while. Service Department is equally as knowledgeable and on point ! Definitely can't wait for my next purchase ! read more

Took my daughter's car in for service -- I was waiting in the Service Lounge for about 15 minutes when I realized I was in a COVID-19 breeding ground. From what I noticed, there is NO requirement to social distance and NO efforts to disinfect the tables & chairs after a customer leaves. From what I saw, Bryan Honda is doing absolutely nothing in the Service Lounge or Show Room to safeguard the customers during this pandemic -- if you need to wait for your car, make sure you bring your own disinfectant products and wear your mask because they aren't doing anything to protect you. Additionally, I saw several employees without a mask on -- I was greeted by two when I pulled into the service bay and I noticed that many, if not all, the salesmen and saleswomen didn't have a mask on. Ms. Keri, who helped me in the Service Department, was very NICE and took really good care of me. She did have her mask on, thank you, Ms. Keri, for wearing a mask. The 1-STAR is for Bryan Honda's response to the COVID 19 virus. read more

Beth Jason's wife- This place was a total waste of time for us. After two+ hours of sitting at the dealership we left with a bad taste in our mouths. 1. They gave us what looked to be a fake "KBB" trade evaluation even though I had screenshots to prove the value of the car from KBB (taken right there) 2. The new car sales lady ( I say car sales lady, because she never said her name) Classy! Hell, I know the guys name who greets you at Home Depot! Dave, and I barely talk to him, except for hi and goodbye Dave! 2. Continued... she sat on her phone with some random guy (no idea his name either, greetings not needed here) and looked up the KBB value of the car. Yes right in front of us! Lol! 15 mins later there it is! The KBB value of my car! I should have just taken the car to be appraised by my four year old and asked him to look it up! 3. Low ball is common practice here!? The "KBB" they gave us was about $3,000 lower than what a rough (crappy) condition car would be for my yr/make/model. Not including extras. If your interested in what they think is "good deals." Don't hesitate to head over there and sit for two hours waiting for those "good deals." And "Willing to work with you" by not lowering the price on a car that still has the accident marks on it. 4. Watch out!!! Our sales lady was about to run my husbands credit without asking him. He asked her if she was about to run it just before she did. So make sure you tell them not too! Also they told us they couldn't give us a copy of our credit report that they submit for. I have heard that's a lie (Maury voice) 5. So after being told the outrageous offers on our car and how much they wanted for the car. Then the sales lady decided it would be a good time to take a long, drawn out, slow, staring, not talking, awkward pause, so in order to break the cringe my husband said "so do you want to do a deal, do you even want to know what I want or is this just what you are going to give me?" The sales lady then told us "well, what do you want because I'm not going to be able to do anything better than this." Great, thank you for wasting our time and for us having to pay for a babysitter for additional time not needed. As we get up to leave she says "what did you want, you never told me," my husband respondes "I told you two hours ago what I wanted." So we left and no one called us over the lost deal and no one tried to stop us. Even after my husband told Todd "Goodbye and thank you!" 6. On our way out the sales lady shouts to the sales managers as we are leaving "He Got Mad". The classiness is oozing out of this place! Don't waste your time guys! Honestly. Also you know you can pay for good reviews that are fake. Just saying! read more

I'm a Honda lover and this is the place for me. I have been dealing with them for years and they take the haggling out of car dealing. I just pick up the Phone and call Leonard Mcgrue and he handles it all. I just go in and sign the papers. He has even brought the paperwork to my parents and they never even had to leave the living room. Remarkable dealership inside and out since the new remodeling has been completed. Show room floor is impeccable as is their service center. Truly a state of the art dealership. read more

Bryan Honda - Showroom floor! - Car Dealers Near Me - Fayetteville, North Carolina

Thanks to everyone today when purchasing my 2021 HR V, can't say enough about how fast I got in and out, special thanks to Lorenzo, Ms. Awesome and Jay Brown. Would highly recommend these guys to anyone looking for a New or Used vehicle. Even many of the sale people spoke even though they were not involved in the sale. Had worked with Lorenzo many times in the past and also new Jay Brown. Got a little scared on Tuesday while looking on the lot but when arrived today for my appointment, case solved thanks to Ms. Awesome. When shopping for a vehicle, ask for Ms. Awesome and I will assure you that you will get a good deal. read more

So I went in today to get a an oil change and tire repair only to get a call say they had an accident. WTH!! So this experience has been a total disaster but when I lease the car from them it was flawless. I would like to thank Andy for working with me through this. Thumbs up Andy read more

Daughter, came by the house and within 15 minutes, she fixed the vehicle settings even added things on the vehicle, the sales lady Ms. Awesome, never mentioned the vehicle had on it, fixed and reset all but the oil level that Ms. Awesome deleted along with other problems Ms. Awesome caused and deleted. Dozens have said, why did she touch the radio menu screen looking for vehicle setting. They are located on lower bottom of steering wheel where I had to show her. Lorenzo promised to get me a manual and never did until he took one out of a 2022 on the lot. Note vehicle still under factory warranty. Will send a letter to Honda also. You could tell this Ms. Awesome as that is the name everyone calls her, she knew nothing about vehicle setting or she would not have been trying to locate them on the radio menu. Now all doors unlock when the driver door is unlocked, for the first time since purchasing it Feb 1, 2023. Purchased a 2021 HR-V from them in February 2023, paid a lot down on this vehicle, still under factory warranty, didn't get a owners manual with it, inquired about one several time and each time they said they would order me one. My sales person was a female named Ms. Awesome. Today, September 18, 2023, my doors would not automatically lock, they would not lock once you start to drive off and all this worked when purchased. Not to mention, batteries went dead in remote key approximately 3-4 weeks ago. Took it by there this morning gave the keys to my sales person and told her what it was doing, she went out there, she appeared to not know what she was doing, drove around the parking lot, then pulled it up in service bay. I had an appointment in Cary, NC to go to also but for safety I didn't like the doors weren't locking like they should when taking off and furthermore, when I get out of the vehicle, they are suppose to lock automatically and beep as you walk away. After sales lady messed with it and note just had my oil changed at Bryan Honda a couple of months ago, this Ms. Awesome while messing and trying to fix the controls, deleted my oil level off the system also. Just yesterday my oil level was at 50%, she deleted it and now it is 100% which is not true. How rude and disrespectful can this Ms. Awesome be, telling me when I just purchased this vehicle, paid $6,000 down payment, paid for extended warranty, paid for GAP, to stand there this morning and say, "let me put you in a new vehicle." Does she think I am stupid after paying so much down, the money I would lose and then payment increase in a new vehicle. All she was thinking about was her bank account and what she would make but no respect what I would lose. Yes, been nice to get in a new vehicle with same payment and same options on this HR-V but it would never happen, been buying cars for 68 years and people must think you are crazy to know I would lose money. Now I have cancelled several appointment, Called Lorenzo, told him to schedule the appointment to have them check or correct the problem, just send someone out to my home and get it and bring it back. He didn't do this. Probably a simple fix but this sales lady didn't even know how to get to the setting. Then while she was messing with setting, driving around the parking lot, she deleted the Oil Change Level, as I said it was 50%, she reset it back to 100%, now when driving every time I change a lane, car beeps, I told her I don't use the Migrating setting and I be damn she reset it regardless. But to tell a customer today, just purchased a vehicle HR-V, 2021, with less than 10,000 miles, paid $6,000 down payment, GAP, Extended Warranty, even though vehicle still had a year left on factory warranty, she says, just let me put you in a new car. Is she nuts, after I paid all that money down and I now for a fact with a new vehicle, the payment will go up. I wouldn't recommend anyone purchasing a vehicle from this lady. I gave then a 5 star February 1, 2023, but now I see I made a big mistake. Bottom line they treat you nice while selling you a vehicle, but once they get your money they do not give a damn about you. This is typical around Fayetteville with dealers. Sell me a vehicle, no manual, told 3 times by Lorenzo they would get me one, note this vehicle under warranty, sales person today didn't have any idea how to set doors and other vehicle settings etc. A matter a fact, she deleted the oil level gage on dash, she added a beeping sound, that I told her I didn't want that beeping every time you change lanes and she still was unable to correct the problem. She is a con artist, trying to put me in a new car, after paying so much down payment for a minor problem she should have known since selling new Honda's. read more

We were willing to drive the extra hour outside of Raleigh for a better car deal we saw on truecar.com. If you come here on a weekend, expect to be waiting a while for the whole process to be complete, but the customer service is incredible, and we felt none of that annoying car salesman vibe. They have a fresh grill cooking up hotdogs hamburgers and chicken wings for the customers while you wait. Nice waiting area, family friendly with toys for kids, snack machines, computers with Internet access, large screen tv with comfy chairs to watch football, and of course a coffee machine and refrigerated water for free. Great selection of cars, and really nice deals! We left feeling like we had really made a bargain. Ask for Ron. Wonderful customer service from beginning to end. We would definitely work with him again! read more

Bryan Honda - Me and my 2013 honda civic! - Car Dealers Near Me - Fayetteville, North Carolina

I went to Bryan Honda because I was looking for a used CRV. I was told by the representative that there were a number of them on the lot. When I got there, there were none. I was given a salesperson Kendyl Canty, Sales Representative. Who proceeded to sell me a 2009 Honda Pilot but "neglected" to tell us directly that it was being sold "as is". On the way home I began to feel a bumping in the transmission. I didn't think much of it because I thought a Honda Dealership would not sell me a car that was unsafe or that hadn't been throughly looked over. Over the next couple of days I kept feeling that bumping. I decided to take the car into my local Honda dealership and have a comprehensive diagnostic examination done. Lo and behold, the tensioner and timing belt has to be replaced to the tune of $800+. If this had gone bad while I was driving the car, it would have ruined the engine. Additionally I have been told that the car hadn't even had a recent tune up and that the tires are "cupped". Bryan Honda should be ashamed. In what world is $10k not a lot of money? And to think that they actually tried to sell us the car for $12k and when we said "NO" in unison, they took $2k off the price. Bryan Honda totally disrespected me and my needs in the name of it's bottom line. I have reported this to the Better Business Bureau. Nothing may come of that complaint, but I will post my review anywhere and everywhere I can so that other's don't get suckered by them. read more

My husband and I had a great experience at Bryan Honda all because of Shawn. He was a joy to work with and guided us in the right direction. We can't thank him enough for all of his help. We absolutely love our new vehicle!! read more

Bryan Honda - Car Dealers Near Me - Fayetteville, North Carolina

See all

We have spent close to $70,000 over the years at Bryan Honda and there is literally no incentive to become a return buyer unless you want to be repeatedly ripped off. The haggling, the slimy high pressure sales, the slap-in-the-face lowballing, it has everything you hate about buying cars all in one convenient location. read more

After traveling by air, boat and car all in one day I am sitting here so exhausted but here is a thought worth sharing before I finally get to sleep. I am in the process of buying my first car ever and it has not been easy. I hear its suppose to be exciting but all the tricks and games I've been getting from alot of dealers who've also decided to run my credit without my consent have weighed heavy on me. But*** then I found Bryan's honda. Shanon.. i can't say enough abt her.. Shanon is an amazing human being. My husband who is still away for school was unable to be there with me and Shanon and the managing team made sure I was well taken care of. Long thought I knw but I feel like many people have been and will go thru what I have in the past days and should know where they can get real, honest and transparent business done. Guys sometimes you can't go by reviews online, go and meet the people for yourself. My husband thought another place reviews were better and I ended up going there first. Well.. while being at that honda dealership from 9am til 5pm I barely had any help or direction. Bryan's Honda was still on the phone helping me even when they knew I was doing business elsewhere. You walk in and everyone is so friendly at Bryan's honda! The manager (I dnt remember his name) he is visiting each customer working with the sales rept to get you the best deal! I left without gettin a car since I decided to wait for my husband and even then Shanon still checked in to make sure I had a safe flight back to work which is in another state. Guys.. if you are fed up of the games and sales people messing your credit up before you've even started, if you're clueless and need guide purchasing a vehicle like I was give Bryan's a chance u cant go wrong. I was not paid to write this epistle. Lol. And we all know bad things make better news, but let's change the cycle.. thank you Bryan's for showing me that there are still honest businesses out there who maintain trust and good ethics in their operations. You deserved nothing less than 5star, I will be back for that honda accord! read more

I'm only giving them 1 star because I have to. WORST CAR BUYING EXPERIENCE EVER. Went browsing for a used HRV on April 26th so I could turn in my lease in May. We were approached quickly and shown new HRVs. After seeing a brand new black HRV, literally right off the truck, we were brought inside to go over pricing. With my trade in lease and the new HRV we were quoted close to $500 a month, no turn in fees, no excessive mileage fees on the lease, no May lease payment and not have to have first car payment for 30 days. After a while going back and forth I was promised a white brand new off the truck HRV (ready that following Monday the 29th ), payments under $400 and 3.9% APR. Agreeing to this deal I went back to financing where they told me 3.9% was impossible and payments would be a little over $400. Still loving the car I agreed and signed all of the paperwork. They took my lease and gave it back to me as a rental because they didn't have any other rental cars for me to take until Monday. Monday comes around and I'm notified the car isn't available yet it will be there Wednesday May 1st, "the truck driver was running behind". Wednesday morning my salesman calls and tells me it's there just not ready- give it a few more hours. I show up to the dealership and is told the car is not there at all it'll now be there in the next few days. I am given a brand new HRV Touring to drive until my car is available. Each day that goes by I call to check up on the car. Saturday morning I am told the car will be there Monday May 6th. That following Monday (now a little over a week later) my car is still not there and is told it'll be there that Thursday the 9th. After confirming the car is available for me to pick up I show up to the dealership and have to sign all of the paperwork again "because the VIN was entered wrong on the last paperwork". I resign a few papers and am told I can get two free fill ups for the inconvenience (waiting 2 weeks). After much frustration, I am given a better add on and leave- knowing I will not be back to the dealership ever again except getting my add ons. On May 28th they call and say I have to come resign my lease turn in papers because they are in my maiden name (I addressed this when I turned it in originally and they said it was no big deal). When signing for the car I added on tinted windows and had to still make an appointment for this. I told them I would not be in to sign the paperwork until I came in for my tint appointment. I was then called and given an appointment however it wasn't until a week later with a promised rental. The salesman called back and said if I came in that day they'd put my car on priority to get the tint done before the scheduled appointment, they just needed me to sign the papers before the end of the month. I signed the papers and got a rental car for the time being. A day later my car was ready for pick up. When I got my car I let them know I paid for the month of May on my lease (after I was promised no last payment and turned the vehicle in). They stated it was my fault for paying it because auto payment was set up and I needed to call Honda Finance to get my refund. After calling them they stated they cannot refund me because the dealership changed the payoff amount on my lease when I resigned my paperwork. I was only told I had to resign because the VIN changed, remember? I am still trying to get ahold of the dealership to get my refund for paying that monthly payment. At the end of the day it was hands down the worst experience and highly DO NOT recommend coming here. I originally signed to buy my car over a month ago and I am still having to deal with this dealership. I'm not saying I regret getting my car, I just regret getting it from Bryan Honda. read more

I came here today for the Valentines Day free oil change special offer. It is extremely crowded but that is to be expected when you are doing such a promotion. I purchased my Nissan Pathfinder from Bryan Honda 6 months ago and have not had any complaints. My salesmen were extremely friendly. The process took a while because I had prearranged my financing through my credit union but the bank only has phone customer service on the weekends so we had to spend a significant amount of time on the phone waiting to talk to someone. Overall I have always been pleased with the level of service that I have received from here. read more

Bryan Honda - My 2011 Nissan Pathfinder purchased from here. She purrs like a kitten. Great job guys! - Car Dealers Near Me - Fayetteville, North Carolina

No one knew my frustration at the time. And I was told that I would be contacted and I never was. I have bought 3 cars since this review and I promise you will not get another dime from me. Your service and your response to my frustration, by calling me catty, is BS!!!!! read more