Margaret street surgery is a well established surgery with a friendly feel to it. The surgery has a…read morecar park but it fills up very quickly. The surgery itself is always clean and well presented. The receptionists are always helpful and the doctors (for the most part) are excellent and will take the time to listen carefully to your complaints. It can take time to get an appointment here and also getting through on the phone lines when making emergency appointments can be difficult but overall I have no complaints on their service.

If there was a zero I would give this practice a zero rating. Its not one I use personaly nor…read morewould I choose to if I lived in the area however but both my elderly parents sadly were users and both were badly let down in a number of ways. On a general level car parking is not good; trying to get through on the phones is hard work, getting a timely appt does not happen. On specifics they will not do home visits, my mother has been ill for some years now and has no transport of her own yet she has been expected to make her own way to the practice rather than a doctor coming out to her. On all occasions during this time every request for a doctor to visit her has been declined the last occasion she made her own way (walked) to be sen by a nurse practitioner who told her to go home and take some tablets. That night she used her lifeline to get an ambulance who rushed her to hospital where they diagnosed double pneumonia. Following her discharge no attempt was made by her practice to check on her well being despite them being sent the notes from the hospital which would have detailed the issues she had. Sadly a few weeks later she again called an ambulance and was taken to hospital where they found that the double demoniac had returned. Had her GP/practice taken any interest in her after the first discharge they might have been able to prevent the re-occurrence, needles to say again after the second discharge no contact was made. Having moved from the area the difference in the support provided by her new practice is immense, despite having only joined the new practice a week or so previously when they were called re her condition they came out the same day and did a further visit the following day and arranged for a physio to visit her to help with her condition which they did within two days and are continuing to support her. Needles to say nothing like this was provided by her previous practice One could question the work ethics of this surgery but this should be left to the professionals who I assume carry out reviews periodically to ensure that NHS money is being well spent and that they are delivering a good service. As a user albeit by proxy I would strongly suggest that they do need to be looked at

the best!!!!read more

A very good GP practice. Plenty of doctors available so providing you don't need to see anyone…read morespecific you won't have to wait too long to get an appointment. In my experience the doctors are sympathetic and have time to listen. Plenty of clinics available e.g. diabetic, anti-natal etc. They also offer acupuncture on the NHS (I've used it a couple of times for pain relief when nothing else worked). They have recently introduced the facility to order repeat prescriptions online via their website - a fantastic idea in my opinion because the prescription telephone line was always busy. The only negative I would give is that the telephone line is always busy when trying to book an appointment. If they offered a facility to book appointments online (as some practices already do) I would give them 5 stars.

Getting through the receptionist at this surgery is difficult. The usual line is 'it has to be an…read moreemergency.' If it was an 'emergency' I would dial 999. The doctors maybe good but you have to get through the unhelpful receptions. Go elsewhere,

Avenue villa surgery is just down the road from the police station and sorting office. It is…read moreclearly visible on a corner. The car park is small and parking here can cause difficulty. The surgery is quite large with an adjoining pharmacy. Service here is ok, the addition of an automated service to book in and make appointments, and an over head screen displaying your name when it is your turn to see the doctor can be a bit impersonal and despite the receptionists best efforts it is difficult for elderly people to understand. Personally I dont like the system. The doctors are good if you see the right one, most of the permanent doctors here are exellent however some of the temporary doctors take little time to listen to concerns and problems before making a diagnosis. On the whole however the surgery is a good one and waiting times are not too long.

Its now rosser and partners kahrn retired years ago , ( docs are not very friendly)read more

I would rate this GP less than 1 star, trying to get an appointment is almost impossible they just…read moresend links and then you are left in the dark about when you will get seen. They mess up referrals and expect you to repeat everything again in another online form that they send to you via text or they try and pass the buck and tell you to contact the hospital to see how long a referral, that doesn't even go to the hospital, will be.

I have been a patient at Oaktree ever since it first opened a few years ago. It's pretty modern and…read morehas an automated check-in service so you don't have to wait in line if you don't need to. They have several doctors here but on my last couple of visits I've noticed I've always seen a locum doctor rather than my permanent one. I found that when I spoke to the second locum doctor she was not aware of any of my prior visits and also gave me incorrect information regarding a blood test, telling me I didn't need to fast when I did, causing hassle. It's quick and efficient here. Reception staff aren't super friendly but all the doctors have been nice enough and I've never felt uncomfortable. They sorted me out with vaccinations for a holiday to Egypt extremely well. I just walked in and to my pleasant surprise they told me I could go straight in even though I had no prior appointment.

Now retired, thank goodness. A very curt and abrupt little man who could never get you out of his…read moreoffice quick enough.

I had an appointment at 12:15pm. At time of writing this, I am still waiting to be seen. Dr Andrew…read moreMoon, the doctor who is supposed to be seeing me, is taking forever. He is a lazy doctor. Just see patients on time or do t call yourself a doctor working for a doctors surgery.

The service is horrible, I spent 4 - 5 minutes listening to the phone ring before it was answered…read more I also told them I cannot take a call after 9:10 so they called me at half 9 after telling me Id get the call at 9 o'clock