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    CAC Professional Services

    1.0 (1 review)
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    Services - CAC Professional Services

    Accountants

    Current year tax preparation and filing

    Past year(s) tax preparation and filing

    3 More Services

    Payroll services

    Audit and conflict resolution support

    Tax planning

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    3 years ago

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    Phillips Starbuck CPAs

    Phillips Starbuck CPAs

    (7 reviews)

    As I read the reviews for 2022, it is obvious that there was frustration last year. We also are a…read morelong-time clients with Steve an stayed with Jennifer after the transition. Social media is so damaging. Compassion is what should have been shared instead of more damaging statements. Was I affected by delay; yes. Do I have the back story on why it happened; some of it. You never know what people are going through. I never post to Yelp but this was important. And I just made my appointment with Jennifer. She is an excellent CPA for our complicated returns.

    So tax day was Monday. No communication even though I've been calling in the weeks leading up to…read moreMonday, and reassured that my taxes would be ready. Not the case. I go by on Tuesday, and find that the office is closed. I called and leave a message for Jennifer, it is Thursday now, my call has not been returned. I called them today, and learned that my taxes are not yet ready, and in fact they have filed an extension on my behalf. Again, this is with no communication, and without my permission to do so. I'm sure I'm not the only return they will lose for next year. Poor business model. It's my understanding they have commercial business ahead of the personal taxes, they are making their problems mine. I don't care if you're short staffed, you owe it to your loyal customers who have been repeat customers year after year to communicate. If you take on so much business that you can't service the existing clients, then it's time to reconsider your growth.

    CAC Professional Services - payroll - Updated May 2026

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