1. H&R Block

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Auburn, CA

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H&R Block

2.8 (12 reviews)
Closed • Closed

Services - H&R Block

Audit and conflict resolution support

Current year tax preparation and filing

Past year(s) tax preparation and filing

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6 months ago

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8 months ago

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8 years ago

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4 years ago

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14 years ago

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12 years ago

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13 years ago

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8 years ago

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10 years ago

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10 years ago

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NorthBrook Financial Group

NorthBrook Financial Group

(5 reviews)

Gary Henson has been doing my taxes since he was located in Auburn off of 49, back in the early…read more90's. I have the upmost confidence in his knowledge and advice. We have recommended NorthBrook Financial to our family and friends, and several currently use Gary especially during tax season. It's important to be able to trust the people who are between your money and the government. We trust Gary and highly recommend him to all those who need a man with mass skills in personal finance.

Called looking for some tax/financial advice. 4 days later I get a call back and explain that while…read moremy husband and I have each done our taxes ourselves in the past we are now in a more complex financial situation with higher income, being married, having a child, investments etc. we were looking for someone to help us figure out our situation from a tax perspective as last year we ended up owing quite a bit unexpectedly. Gary told me that he only helps clients. I asked if he charged an hourly rate and if we could at least meet with him. I said that we were interested in becoming clients, but would prefer to at least meet first and discuss our current situation. Gary was reluctant to help me and stated that if I were one of his existing 400 clients he would probably be able to help, but that he thought I should just use the IRS online calculator. I explained that I had already done this and needed further professional help. Gary suggested I call someone else. I'm glad he is doing so well he can afford to turn down wealthy clients, but I'm very much not impressed.

Phillips Starbuck CPAs

Phillips Starbuck CPAs

(7 reviews)

So tax day was Monday. No communication even though I've been calling in the weeks leading up to…read moreMonday, and reassured that my taxes would be ready. Not the case. I go by on Tuesday, and find that the office is closed. I called and leave a message for Jennifer, it is Thursday now, my call has not been returned. I called them today, and learned that my taxes are not yet ready, and in fact they have filed an extension on my behalf. Again, this is with no communication, and without my permission to do so. I'm sure I'm not the only return they will lose for next year. Poor business model. It's my understanding they have commercial business ahead of the personal taxes, they are making their problems mine. I don't care if you're short staffed, you owe it to your loyal customers who have been repeat customers year after year to communicate. If you take on so much business that you can't service the existing clients, then it's time to reconsider your growth.

As I read the reviews for 2022, it is obvious that there was frustration last year. We also are a…read morelong-time clients with Steve an stayed with Jennifer after the transition. Social media is so damaging. Compassion is what should have been shared instead of more damaging statements. Was I affected by delay; yes. Do I have the back story on why it happened; some of it. You never know what people are going through. I never post to Yelp but this was important. And I just made my appointment with Jennifer. She is an excellent CPA for our complicated returns.

H&R Block - taxservices - Updated October 2026

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