Great place to rent a cabin from! Easy to make the reservation and super friendly. Every time we called down for extra soaps or trash bags they delivered them quickly and were so nice. Clear rules, check out procedures and experience. read more

Our daughter reserved the Red Setter Cabin managed by Cabin Butler in Greer, AZ for 3 days to celebrate my husband's and my 50th wedding anniversary. She and her family joined us, along with our son and family for a total of 10 people. Set in a lovely location among the Ponderosa pines, with the Little Colorado burbling right outside our door. We were ecstatic until we went inside. The 2 story cabin was huge and roomy but it was filthy. Had they forgotten to clean it? I don't think so. It showed no upkeep for a very long time. The main, huge industrial size refrigerator in the kitchen stopped working the day after we arrived, and we had to put all our food in a much smaller refrigerator in the hall. Calls to Cabin Butler went unanswered. The dishwasher didn't clean at all. After some sleuthing, I discovered the dishwasher pods were hard as a rock and wouldn't dissolve at all. We bought new ones and it solved the issue. The stove's left front burner wasn't working at all. However, the biggest issue for me was there were no smoke alarms or CO2 detectors anywhere, despite this: Arizona law (A.R.S. 36-1637) says: Working smoke detectors must be properly maintained and installed in all residential rental properties, including every sleeping room, outside each separate sleeping area, and on every floor. Airbnb policy (this was an Airbnb) states that smoke alarms must be tested and functional. The other major concern was the clothes dryer was not vented to the outside. There was a large amount of lint in the back of the dryer and washer, and about 1 to 2" of lint in the dryer lint trap. Venting a standard clothes dryer indoors creates a severe, immediate fire hazard. Arizona mandates via the International Residential Code that vented clothes dryers be exhausted to the outside through adopted building and mechanical codes. I documented that with photos. Other issues: we couldn't lock the front door, there were no cleaning supplies whatsoever so we had no way to clean up after cooking and eating. No oven mitts, no utility knives or chef's knives. Inside of cupboards and drawers were filthy. Many light bulbs burned out. My daughter contacted Airbnb for a refund, but they said since they were not contacted until the day before we left they could only issue a refund of $18, a FRACTION of the rental. We had contacted Cabin Butler first as we were instructed to do if there was a problem, but never heard back. So it seems that our only recourse is to send reviews to appropriate sites to warn people, although I may contact Arizona's Apache County Planning and Zoning/Building Safety department. read more

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This company is impossible to get a security deposit from. Always paid my rent ahead of due time over the past 12 months. It has been over two weeks now and they will not return my calls and reimburse me the $3300 they owe me. Can anyone say "Small Claims Court?" Seems that is my only recourse now. Be careful dealing with these scammers! read more

Stayed in the Apache cabin, which was within walking distance of a grocery store and great Mexican restaurant. Rooms were clean, kitchen well stocked, and loved the wrap-around porch. Entire cabin was really clean! read more

We originally booked a cabin and paid over $10,000 for a stay at the Red Setter Lodge months prior to this situation. Keep in mind we have family flying in from out of state for this Christmas vacation. Christmas Day and on.... Just days before the reservation, we get a message from the cabin butler asking us to cancel the reservation due to an issue with a "system transition". I called the host to verify and Lauren the host guaranteed our reservation was on hold for us once we canceled through our airbnb booking. We followed the instructions from Lauren the cabin host and then called her the next day to rebook our stay. She then tells us that there are now 2 bookings and the lodge has been double booked. Obviously we were lied to and not told the truth only so that they would not get into trouble with Airbnb and cancel on us for any penalties as well as cancel due to double bookings they already knew about, prior to reaching out to us. Just sad. All we were told is that they were very sorry but there is nothing she can do for us. She did offer a stay with earlier dates but of course that does not work for anyone in our party. We are stuck without a cabin on a major holiday with many finances arranged and put in to make all of this happen, only for us to be lied to and canceled. I do not recommend trusting this company, especially for major special family holidays you are trying to plan for you and your group! It's very disheartening that you cannot trust a company of this size and as many homes as they have. Very unfortunate read more

As an investigative reporter i have stayed in many places, from palaces to peanut farms. But I have never stayed in a cabin... until now. Although I expected a rugged experience, it turned out to be quite comfortable, thanks to the Cabin Butler! But the name butler can be misleading, as we were required to clean, do the laundry, and take out the trash before we checked out. So in a way we were the cabin butlers. But I don't mind. That is what my human assistants are for. (Am I right!?) Anyway, we saw some interesting wildlife (deers, bluebirds, and etc.) and the stargazing was amazing! We love Greer. But watch out for bears. read more

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BEDBUGS! TERRIBLE CUSTOMER SERVICE! Our experience with Cabin Butler was not good. We rented one large cabin in Greer Arizona for 12 family members (of 3 households). All three households were in cars on the road headed towards Greer when we got a call from cabin butler stating while they were cleaning the cabin for our arrival they found BEDBUGS! They had no other cabins available in the city of Greer and advised they were completely booked everywhere. Clearly with 3 full carloads packed, people taking time off work, and coolers filled with food, turning back home want an option. We were routed by them to Pinetop Arizona, where they handled reservations for another cabin community. They were unable to accommodate all 12 of us in one cabin, which was a huge inconvenience. We had to separate the family into two separate cabins, which separated some parents from children, and then had to rearrange our grocery accommodations to provide food and drinks for both of the cabins. Mind you Greers high temperatures for our entire weekend was supposed to be mid 70s. We arrive in Pinetop only to find out the whole weekend the Highs were in the upper 90s! Neither of the two cabins had air-conditioning, nor swamp cooling! They only provided portable Fans to be used in the cabins. Needless to say everyone was hot and miserable. The whole reason for going out and booking a cabin for our families in Greer was to escape the 118° temperatures in Phoenix and take all of the kids fishing in the mountains in Greer. All of the places we try to go fishing at in Pinetop had no shoreline fishing and no access for shoreline, fishing and several of the lakes that were stocked were on private property. We got back from this trip feeling completely defeated and upset. I have tried reaching out to cabin Butler four times within three days of our return and not once did they bother to respond to my emails or my phone calls. we don't blame them for the bedbugs. That was to no fault of their own. In fact, we are grateful they found them while they were cleaning the cabin before our arrival however, what was completely unprofessional is the fact that they did not bother to reach out to rectify the situation thereafter our return. Our accommodations that were made by them to try to do right by the situation was hands-down a miserable stay. I haven't even gotten into the fact that both of those replacement cabins were in terrible condition! Extremely unprofessional for them not to respond to any of my attempts at communicating with them after this stay. I will not recommend nor personally stay at any of their canning ever again purely due to their lack of of professionalism and lack of response after we returned home. Was it that hard for cabin butler to simply acknowledge my email????? No. Two minutes of their time and they couldn't even do that I do not recommend anyone do business with Cabin Butler because if this happened to your family rest assured they will not respond to you either. read more

We stayed in the Morning Glory cabin in Greer through Cabin Butler. Our cabin was perfect for our 3 day anniversary weekend in Greer. I was amazed at how clean the cabin was. We rent a cabin every summer up north and I have never had one with out spiders and cobwebs. Even the outdoor patio furniture looked recently cleaned. We will definitely stay here again! read more

Cabin Butler - Vacation Rentals Near Me - Greer, Arizona

We had a great stay in Cozy Mountain Cabin recently. It is a well maintained home on a large lot in an area not far from the main road. The main living room was perfect for family gatherings and yet the 3 bedrooms and bathrooms allowed each to have quiet time to read and relax. There is good TV and internet service, a laundry room and well equipped kitchen. Perfect place to escape the heat ! read more

Cabin Butler - Vacation Rentals Near Me - Greer, Arizona

We found our cabin listing through VRBO. I searched Greer AZ for 4 adults, 2 children and pets. The cabin we all chose accommodated 6 people and pets (2 families), Secluded Mountain Cabin. Cabin Butler is managing the property for the owner. The listing stated 3 times throughout that this particular cabin accommodated up to 6 and pets. Under "important info to know" it stated additional guest fees may be added. I hadn't requested to add more than 6 so it appeared that it didn't pertain to me. I booked fast because this was the only week available that would work for our 2 families. I noticed when I went over all fees, an additional $250 was added for extra guests. I booked and immediately sent a message to Cabin Butler, regarding what I thought was a mistake, the extra guests fee, feeling confident it would be reversed. Cabin Butler was quick to tap my card for my partial payment ($913) but never answered my message regarding the extra guests charge. Life happens and I forgot to keep following up for an answer In case I wanted a full refund before the deadline, my mistake. I also had to sign a lengthy rental agreement detailing all the possible added penalties for this and that. Towards the end of June I checked the reservation because I knew the remainder amount due was coming up. I also noticed my message to them regarding the extra guests fee had never been answered. I decided to call Cabin Butler and it went to voice mail. I didn't leave a voice mail. If they can't be bothered to answer a message I wasn't confident they would return my call. I sent them another message. I didn't have a good feeling about this so I called VRBO. They called Cabin Butler and left a message and they also emailed them. I finally got a message from Cabin Butler explaining the occupancy for this particular cabin was for 4 and more persons would result in extra guests fees. I explained no where in the listing or in the rental agreement was there a mention of a 4 person occupancy and more persons added would result in extra guests fees. They said if I read the listing thoroughly it mentioned extra guests fees may occur. But I wasn't adding more than 6 people. I made it clear that was deceptive on their part and if they didn't reverse the $250 extra guests fee I would be doing a negative review. They didn't budge and VRBO sided with Cabin Butler. There's nothing fancy about this cabin and at $187 per night, I wasn't looking forward to sleeping on a sofa couch. Adding $250 more to sleep on a sofa couch is just wrong. But at this point in time it was too late for a full refund. I decided I wasn't going to dwell on it any longer but would do a negative review when I did my cabin rating. On to the next issue. I realized the listing didn't mention a word about how many dogs and sizes were allowed. There was no message from Cabin Butler asking how many dogs/sizes we were bringing. So again I went to the rental agreement and no mention there regarding number of dogs/sizes allowed but they were clear about added penalties for not paying all dog fees. I saw I had paid $100 for 1 dog. Between 2 families we have 3 dogs. So wanting to be honest and do the right thing, I messaged Cabin Butler so they could add another $200 for the 2 other dogs. They messaged back that only 2 dogs are allowed in this particular cabin. I messaged back that we were maxed out financially with this cabin rental and didn't have the finances to board a dog. It was cheaper to pay for 2 extra dogs than the cost of boarding. Again, I explained I checked the pets box during my search, no mention on number/size of dogs in the listing, no mention on number/size of dogs in the rental agreement, no message from Cabin Butler inquiring on number/size of dogs I would be bringing. Clearly, they dropped the ball on this one. I was ready to get VRBO involved again. But the next day, June 29th by now, I had a message from Cabin Butler offering to give me a full refund since I wasn't happy and I was going to give them a negative review. Again, I went over everything that was wrong with the listing, the rental agreement, the lack of communication in not answering phones and answering messages. Yes, cancel my reservation and give me my money back! Now that all monies have been credited back to my card, I can safely post my review. All is clearly documented on VRBO. read more

We had an Amazing stay at the Cabin Butler's Hurd Cabin. When I first saw the Cabin upon arrival I thought man what a Beautiful Cabin (bucket list). Our Family of 6 and our Friend's daughter and her friend, enjoyed the various amenities (hot tub, movies, games, spacious front deck, folding chairs to hang out in, BBQ grill with full propane bottle and grilling tools, full kitchen, 2 queen beds, two full beds, and a futon) of our little home away from home. The Charm of this cabin was so appreciated to give us the homey feel of a real country cabin. The icing on the cake was having three Bighorn sheep walk by our deck and set down to rest beyond the cabin. What a wonderful experience. I feel my wife Struck Gold with the rental of this Cabin. read more

Cabin Butler - Vacation Rentals Near Me - Greer, Arizona

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Stayed at Moon Creek Cabin at Pinetop Country Club Development. The cabin was clean and in excellent condition. We stayed 3 nights. The price was reasonable. The instructions for location, check and check out were clear and reasonable. Only clarification was what to do with the bedding. They stated all we needed to do was place the sheets and pillow cases in the washer and start the process which we did. When we had any questions, they responded quickly. We have been looking for a cabin and location that we would visit on a yearly summer vacation. We were disappointed but this cabin an location was perfect. read more

We stayed at a Cabin Butler property(Korn Cabin) in Pinetop last year. Everything was great so we booked the same cabin again this year. Unfortunately, Cabin Butler's management of this property since last year has brought it from a five star cabin to a two star cabin with Cabin Butler receiving one star for customer service. We had multiple issues throughout our stay: 1) The toilet in the guest bathroom was leaking. Cabin Butler did fix it promptly, but it was still an inconvenience on the first day of our stay. 2) There was a lot of dog poop in the back yard that we had to pick up ourselves. We are diligent about picking up after our dogs, so this was disappointing. 3) There were a lot of spiders within the entire cabin. This came to a head on the final night of our stay when my daughter was forced to sleep on the couch as there were four spiders on the ceiling of the bedroom she was sleeping in. 4) The floors were dirty when we arrived. A quick wipe with a paper towel showed the dirt still on the floor. 5) We were notified that our check-out time was 10:00 am and could not be changed because a cleaning crew was already scheduled. This is despite an email confirmation I received from Cabin Butler stating that the check-out time was 11:00 am. This caused a change in our plans for our last day as my daughter planned to work remotely from the cabin until 10:30 am. I tried to address these issues with Cabin Butler after our stay, but I was met with silence. After four emails and two phone calls to Cabin Butler, I've given up. It's pretty obvious that Cabin Butler has little to no interest in addressing the concerns of their clients. I won't stay at a Cabin Butler Property again. read more

We stayed at Two Bears cabin. It exceeded our expectation. We hated to leave. it is spacious, very well furnished/equipped and comfortable. It has a great front porch. It is nicely located in a wooded area on Main Street accessible to all of places to go in Greer. All of the Cabin Butler staff was friendly and accommodatin. We didn't want to leave. read more

We stayed in one of this company's cabins recently. I loved that they didn't charge the exorbitant fees that vrbo and Airbnb charge--the cleaning fee was reasonable. The cabin was very comfortable and clean, the amenities were great and the cabin was dog friendly. Check in and check out were easy. Greer is beautiful and relaxing and staying in one of Cabin Butler's properties is a great way to experience it. read more

Our June visit was the second stay at Semrow cabin. The first was New years eve. It's such a cute cabin and I would say it will sleep 4 comfortably. It has a beautiful wrap around deck. We watched the snow fall for hours. The latest visit was in June for my wife's birthday. The weather didn't cooperate much. It was very windy, so we got to enjoy the comfort of the cabin. It is very well equipped, with plenty of room to move around the kitchen. Unfortunately, we have a busy fall and I don't believe we will make a trip. Fall is my favorite season, and Cabin butler makes renting a place easy. read more

They have the best of locations but response from the cabin butler folks is horrid. On 3 occasions we called them and never heard back from anyone. The cabins are big but it's clear they are doing nothing to keep them up to date. Won't stay there again. read more

I went here to one of the cabin for my birthday with two of my kids and we loved it very nice clean. I have told others about the place and there for sure going to go to this place. I will be going on my next trip. read more

We have rented cabins through the Cabin Butler in the past and now have them manage and rent out our cabin. I checked around and they were recommended more than anyone else. What I heard was they took better care of the property, the cleaning was more consistent, and the cabin was rented more. I have found this to be true and I'm happy with them. Ryan has been a great to work with and he is very attentive when I need something. I would highly recommend them. read more

We stayed in the Hideaway Cabin. The cabin was very quiet, hidden back in the woods but with nice views across the valley and within an easy walk to Greer center. Well equipped and well maintained, the only thing missing was a toaster. read more

We were scheduled to stay in a cabin in Greer over the Christmas holiday. Cabin butler cancelled the reservation on us less than a month prior to our scheduled stay and offered to let us stay in a cabin 30 miles away instead. Our Christmas plans were centered around snow play and skiing, and now we're forced to change plans with less than a months notice. read more

This was a much needed long awaited family vacation. Cabin Butler was wonderful and the cabin we stayed at, "Skinny Bear", was a pure dream. Clean, well stocked, great location, quiet and just amazing. We enjoyed the people and the place. It was so needed and so perfect. read more

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Took the Family up to Greer Az stay at one of the Cabins that they Rent. Very bad experience for our first time going to Greer Had a rough first night no Ac just two fans in the whole place. My wife has asthma also we have a new born 6 months old he was crying all night woke up he woke up with a heat rash. I called next day in the morning to see about renting a ac unit or moving to different location with a/c. Didn't mine to pay more if needed to my family health is more important. Need less to stay the manager Lauren was very unhelpful with us. I asked for a refund for the two night that we weren't going to stay. She said no you read what amenities the place has. That we should just deal with it like all people do. But my family health and well-being is more important. She rudely hung up on me I have so much more to say Lauren has no heart and customer service skills she shouldn't be doing a job like this. Customer is always right customer is king If I could give a review as a negative I would!!!!!! read more

Wow. Our business interaction didn't even last 24 hrs. I sent an inquiry about a property asking some questions (carbon monoxide detector, etc). I was given no answers but instead was got a "thank you for your reservation, here's how much you owe, 100% due right now" response. I quickly replied that we did *not* make a reservation so we wouldn't accept those charges and received a snarky reply that they didn't see a reservation, only an inquiry. This, despite the reply bring in the same email as the "thanks for the reservation" email, and still no answer to the questions. This plus reading other Cabin Butler reviews out there are too many red flags for us. There are too many other options to tolerate that poor customer care. read more

We stayed at the Mile hi lodge in Alpine. They welcomed us late with a friendly smile and the rooms were very clean.

Called Cabin Butler to inquire about taxes and other charges for a cabin rental called the Cowboy lodge in Greer, AZ. There was a $110.00 cleaning fee and a $59 insurance fee which I found out about after talking to them. The insurance fee could be waived. I stayed in the same cabin a year ago and was not charged for either of these things. If the insurance fee can be waived, why would it automatically be charged? They get away with it, if you don't question it, that's why. Very deceiving!!! Also the staff at Cabin Butler were rude when questioned about these extra charges. Too bad because I really liked this cabin but wouldn't rent it again because of this. read more

We booked a room, not a cabin, at the Lodge. Super friendly and home feel staff. Grandma, who I believe runs the place, met us to get us checked in. Walked us up to our room, and told us about breakfast the next morning. Very personable feel and clean rooms and Lodge area. Breakfast in the morning was home cooked and seated for waitress like service. Beautiful views! Prepare to have a 4 wheel drive or All wheel drive to get up the hill to the Lodge though. Only reason it didn't get the full 5 stars was the noise of someone bouncing around above us was rough to fall asleep with. Not their fault I guess. Would totally rent here again! read more

We booked our reservation for a couple of nights the first week of May. My husband was recovering from cancer treatments and wanted to get away to the North Woods for some peace and tranquility. What we experienced was far from peace! We stayed at the River Haven Cabin on the Red Setter's property. There was Major MAINTENANCE/CONSTRUCTION going on at the neighboring cabin and at the lodge, which is just a few steps away from the creek, as was our cabin. We were unable to enjoy the babbling creek or the North Woods with all the construction noise. We decided to leave a day early as a result of the noise and construction. Cabin Butler never disclosed at anytime that there was MAINTENANCE being performed and would affect our stay. Also, that the town of Greer was literally shut down for spring break and no restaurants were open, except Molly Buttler, which opened at 5:00p.m.. Of course, we had paid 100% of the bill before we arrived. We contacted Cabin Butler requesting a refund of one night, but they took NO ownership for NOT communicating the MAINTENANCE/CONSTRUCTION. Mind you, they are located in Greer, AZ - one street in/out. They knew MAJOR CONSTRUCTION was being done at the lodge. They mentioned it when we were checking in and giving us instructions how to get to the cabin. I would NEVER recommend using Cabin Butler and I would NEVER recommend going to Greer in May. read more

When we checked into the "Honeymoon cabin" we asked about firewood. They said it was there, but if it wasn't, let them know and they'll bring it. There was none. Night one we tried the propane grill. Other than a rusty top that needs replacing the valve was nonfunctional... so it didn't run... then it did... then it didn't. We told them the next day. They said they'd fix the grill and provide wood. They did neither. Next day we were without a grill. They didn't come fix nor care. The temperature was great for the room with the thermostat (the living room). That made the bedroom really hot and the bathroom not so hot. The kitchen had no cabinet doors. Really we had a better time going to the nearby casino and not putting up with bad heating, no grill, and no service having asked for and being assured it was going to happen. Greer is a lovely village. If you are used to mediocraty, incompetence, and kids doing wheelies in their 4x4 ATVs. Sounds like motorcycles, wheelies all over the place, noise all day and night long, and there you go. Not Cabin Butler's fault... just Greer is a special place for people who don't look for excellence, success, or doing what they say. I would never stay at a Cabin Butler property ever again, and I would never stay in a town that thinks 2-stroke ATVs are "cool" to do wheelies in all day and night long on the one main strip. Having been all over the world, I can honestly say that Greer AZ is worse than Africa, the Middle East, Europe, or anywhere there are civilized people. E P.S. The people at the country store were nice. The teenagers trying to buy a fishing license at the PC there started before we got there... and didn't finish when we left 15 minutes later. The Joker (Jack Nicholson) said it best. read more

Love love love love. Stayed twice now at two different cabins. We are already planning our return.

Recently stayed in Greer, AZ. the Cabin Butler "River Haven" cabin. This was our third stay at this particular cabin. Three stars given because of the bad bed. Didn't get restful nights sleep the entire stay and had back problems as a result. The refrigerator in the kitchen needs maintenance. The scenery is spectacular, peaceful. Not sure if it's worth being tired and sore for three days. read more

Initally the 1st cabin they rented us was sold just prior to our arrival. Cabin Butler replaced that with 2 separate cabins that were across town from each other, approximately 10 to 12 minutes away from one another. The one cabin was fine. The 2nd cabin was filled with mouse droppings. We had to wash everything we wanted to use before hand. The management wasn't really interested in knowing the cabin had mouse droppings in the drawers, toaster, in the dresser drawers. Greer is so small, that you don't have many options of people or companies to rent from. It also appears, that Cabin butler tends to over-book the same cabins. read more

If you are traveling far from home in hopes of a stay I would suggest looking at other cabin rentals. Cabin Butler is unreliable and unaccommodating. My family had this trip booked out for a month for THANKSGIVING. To our surprise we learned that they not only doubled booked but had no where for us to stay. They then offered a different cabin where we would have to pay more money for THEIR mistake and miscommunication with Airbnb. They informed us this was not their issue but Airbnb's mess up. This is not the case this is poor management and customer service. The LAST thing you want to hear on a well anticipated family holiday vacation is there is no reservation for you and the only solution is for you to pay more money for their mess up. Please don't end up like my family and I. Luckily GREER CABIN CONNECTION heard our story and was there to our rescue. Book with them they are reliable unlike CABIN BUTLER. read more