My spouse and I were looking for a beautiful place while on vacation in Venice. I came across this hotel and saw the reviews and pictures and knew this was it. When we first checked it on 08/08/2023 it was perfect. The gentleman at the counter around 17:00 was so helpful and kind. Super generous. The Bar maid made us amazing drinks and snacks. She is also great. However: our stay quickly took a turn for the worse when we wanted to go out at night to walk the streets of Venice and possibly find something to eat. That's when we encountered a different gentleman around 03:00 on 09/08/2023. While we were going out out of the hotel, there were bunch of people at the front desk ( I assume they were checking in), and when we went to leave, the door locked and we couldn't leave. We were trying to open it, then the front desk guy ran to us and said you can't go out. He said he wanted us to show him proof that we are staying in the hotel. We were shocked. If we are inside of the hotel with the key, obviously we are staying in the hotel. We had the key in hand, in plain view. He was arguing with us in front of those people that were checking in. After some back and forth we final My spouse and I were looking for a beautiful place while on vacation in Venice. I came across this hotel and saw the reviews and pictures and knew this was it. Despite one small issue with a night attendant, all other staff were amazing including the bar maid. We really enjoyed our stay at this beautiful resort. Our room faced a canal and I loved the terrace as well. The day attendant who checked us out was more than generous. I would definitely come back and stay here!! read more