After three months of car shopping I finally got to where I needed to be. Car Prices are rough out…read morethere and no one is going to be competing with them in this market. But let me just say that Korean Miguel (his dubbed name since there are two of them) was great to work with. He did not haggle and was up front about their bottom line so I took it. There was an all around good feeling and energy about this place. I am definitely happy with the experience and for my first time ever leasing a car. The market sucks, don't waste your cash on used cars that are priced at the original MSRP and have hidden car accident damage or mechanical issues. If you can, go new instead. Leasing helps with your bottom line for monthly expenses and that is ultimately what I care about.

I purchased a 2024 Toyota Landcruser through them that was supposed to have gone through their Gold…read moreService. Total BS. It had numerous problems from error messages to a bad TSS system. I contacted everyone (several times) from the Customer Service Represenative to the General Manager. I NEVER got a response. Terrible service.

It was an absolute pleasure and an amazing experience working with Internet Sales Representative…read moreVivian M. I was in the market for a vehicle after having a very difficult and horrible experience at another dealership. When I tell you Vivian was amazing, I truly mean it! She was professional, patient, and extremely timely with her communication. She answered all of my questions, kept me informed throughout the entire process, and provided truly exceptional customer service. Vivian went above and beyond to make sure everything came together so I could drive my new car home today. Her dedication, kindness, and willingness to help made such a difference, especially after my previous experience. Thank you so much, Vivian, for making what could have been a stressful process such a wonderful experience. I would absolutely encourage anyone looking for a vehicle to ask for Vivian M. You will not be disappointed!

Service department never picks up the phone or returns voicemails when I pointed this out they just…read moreshrugged They are just too busy I went there and there were so many cars, dozens, you could not even pull into their building. When I finally got a service guy on a really simple issue he never came to me in the waiting room so I had to wait for another guy who was obviously very green. I have used 2 other Mercedes dealerships and they were a pleasure to deal with I will never go back to this one in LA

My experience was amazing , Lupe was very helpful and explained everything thoroughly I definitely…read morerecommend , also the process was very quick and easy .

Loved the service from everyone, but I want to give a special shout out to Guadalupe for making it…read morehappen she helped me made sure I was comfortable kept me updated on the whole process

Thank you, Rami! He made our entire car-buying experience seamless and stress-free from start to…read morefinish. He welcomed us as soon as we walked in and made us feel comfortable throughout the process. This experience was unlike any other. Coming from the dealership industry ourselves, we knew the process could take some time, but Rami made everything smooth and enjoyable. He was genuinely focused on providing excellent customer service. Buying a car can often be stressful, but Rami made it a pleasant experience. We highly recommend working with Rami at Volkswagen of Downtown LA. Thank you again for the outstanding service! -Ryan and Karina

8/2026 I have emailed John S. at vw several times with no…read moreresponse regarding additional issues. After purchasing a vehicle, this dealership failed to smog the car as required. Zero communication in months, since I had to provide the smog certificate I asked if they could in good faith take care of an oil leak that was present when I purchased the car ( didn't notice until a day or so after) Nicole R. Said they would forward my repair invoice to higher up and then stopped responding to emails requesting an update. Stay away from this dealership.

I want to give a huge shoutout to Michaela in the service department at this Kia dealership in…read moredowntown LA. My Telluride has needed a lot of work recently (engine replacement under warranty), and on top of that, I was dealing with a family emergency during this whole process. Michaela was incredibly kind, patient, and helpful through it all -- she made a stressful situation so much easier to manage. Her communication and compassion did not go unnoticed. We can't recommend her enough. Thank you, Michaela!

I came here for my first service after buying my Kia. I was quoted over $250 plus tax for an oil…read morechange and a tire rotation, and honestly, I couldn't believe the price. For routine maintenance like oil changes and tire rotations, I would recommend going to a reputable independent mechanic instead. You'll likely save both time and money. Unfortunately, this experience was very disappointing.

Great friendly staff and very responsive. 100% would work with them again…read more Thanks, Preston!!

Fantastic experience purchasing a vehicle from them. Preston handled our online inquiry and remote…read morepurchase of a vehicle and was super responsive throughout the whole process. Couldn't ask for better service. Highly recommend.

I went for a routine service and Abigail was amazing help. She made me feel less stressed…read more about things in the car I was worried about.

Read the reviews! They are true I bought my jeep gladiator at this dealership I've done ALL my…read moreservices with them thinking that would ensure the best service possible my first incident occurred after getting my oil changed the technician forgot to latch my hood and it popped open while I was driving!! I reached out to my service advisor and let him know so they could be more careful although I was upset I decided not to make it a big deal literally the next time I came for another oil change and a recall service upon picking up my car I drove for about 15 minutes befor almost loosing control and crashing! I immediately pulled over I felt the car very wobbly and unstable I noticed my rear tire was sticking out more than the other I called the dealership and they sent a technician with a rental I reached out two days later no response I waited THREE WEEKS hoping they'd take initiated and follow up with me and NOTHING I finally called them all of a sudden my cars ready my service advisor was David NO APOLOGY NO EXPLANATION NO ACCOUNTABILITY just a "free detail" I WILL NEVER bring my car to this location to be serviced again nor will I be doing or recommending them any future business Just picked my car and surprise surprise no apology and no promised car detailing

I want to give a BIG Shout-Out to Valentin Rautescu at AUDI of Downtown LA Service Dept. for doing…read morean excellent job AGAIN of taking care of our 2021 AUDI Q5 recently. He went above and beyond to take care of us. We called AAA and towed it in from Marina Del Rey to AUDI DTLA because of Transmission Malfunction Warning Light went on and the car Loss Power so I pullover. Fortunately, Mr. VAL was there and immediately inspect the car and check our service history. He decided to try to get an approval for the warranty even though our CPO warranty expired last year and it will take awhile maybe days or week for the approval, diagnosis and parts (not to mention Labor Day) but assures us that he will be on top of it along the way. Excellent Communication and Follow-Up with Texting and Phone is always there with Mr. VAL through out those days and we truly trusted him with our past maintenance service that he already done as we feel like he knew our AUDI Q5 by heart. Mr. VAL made it possible to get the TCM Module approved by the Warranty Department and were so greatly appreciative for his decision. In short, our 5 year old with 55K plus miles AUDI Q5 is fixed and back to normal again for my wife's daily driver. Highly recommended!

- Downtown Audi | Salesperson: Jay I recently visited…read moreDowntown Audi and was assisted by a salesperson named Jay. Unfortunately, my experience fell well below the standard of professionalism I would expect from a luxury automotive dealership. From the moment we began our interaction, several concerning behaviors stood out: * Eating while speaking to me - Jay was actively eating during our conversation, which came across as dismissive and deeply unprofessional in a customer-facing role. * No greeting or invitation to sit - At no point was I offered a seat or made to feel welcomed. A basic courtesy in any sales environment, and it was completely absent. * No eye contact - Throughout the interaction, Jay failed to maintain eye contact, which made the experience feel impersonal and as though my business was not valued. * Overall lack of engagement - The interaction lacked the attentiveness, enthusiasm, and customer-first attitude that you would expect when making a significant purchase decision. It's clear that Jay may have received some level of sales training, but his execution suggests a serious need for retraining -- particularly around basic professional etiquette and customer hospitality. I would not recommend working with Jay if you plan to visit Downtown Audi. That said, I cannot speak to the other sales staff, as some may offer a far more professional experience. If you do visit, I'd suggest requesting a different salesperson. Downtown Audi as a brand deserves representation that reflects the quality of the vehicles they sell -- unfortunately, this visit did not reflect that standard.

I had an unfortunate experience the first time I came in but Lance Sobczak reached out personally…read moreand made it right. My initial experience was chaotic and some things were missed on my standard mileage service. Lance saw my review and reached out, offering to do a full reinspection, oil change, the whole 9 yards. He also gave me a dealer car so I wouldn't have to spend money on uber. While my first experience left something to be desired, I whole heartedly appreciate Lance's exceptional customer service. Thanks again Lance.

DONT go here! Tried to message them, get a response and…read morethen get IGNORED for DAYS! ..... Rude! Waste of time! Should have looked at reviews before I wasted my time ......

Thank you Agustin!…read more My 2019 Chev Colorado Z71's air conditioner had stopped blowing cold air so I took it in to get it looked at. Turns out the AC Compressor was failing and needed replacing. Luckily it was covered through my third party insurance/warranty policy. Agustin took care of everything. Seamless hand off of my truck, quick availability of a rental, communication with my third party insurance, and a freshly car-washed pick up of my truck with ice cold AC blowing. I don't think my experience could have been any better, and it's really thanks to the trustworthy and transparent experience Agustin Milan and his team gave me. Even with all of my questions, he kept me feeling calm and confident about the process. Thank you Agustin and team!

Top 5 worst experiences I've had with service at any dealership I've gone to. Robert doesn't know a…read moredamn thing and was so vague when we'd ask him questions , kept trying to up charge everything . Came for an oil change needed a battery was promised a multi point inspection . It wasn't done. They tried to charge me $700 for just a battery alone Will never recommend this place to anyone and if someone ever says ehh oh well ima go I'm say avoid Robert , that dude sucks.