What can I say about a man who changed my life for the better. It's been about six years since my surgery but finally got around to posting some reviews on Yelp. I threw my shoulder out about 10 years ago in a snowboarding injury and discovered I had a torn labrum. I went to see Dr. Ma who was very throughout in explaining my options and how based on my age (28) he recommended surgery to avoid having my shoulder continuously pop out. Long story short surgery went well! I even got photos and a video of the process. After 6 months of PT I am back to normal (98% rotation back)! Thanks Dr. Ma! A great physician you can trust with your life! read more

My experience with Dr. Benjamin Ma and his team was the best possible, and it resulted in a smooth recovery. From the diagnosis to the surgery... to the recovery it was so much better than expected or witnessed in friends who had the same surgery. He is so professional, careful, articulate, very warm and personal and warm, as is his staff. He always had enough time to listen and answer questions. He offered wisdom, confidence and expertise. He also draws great drawings of your problem so it is easy to understand! Visiting Dr. Ma, and his office was a very pleasant experience. read more

Dr. Benjamin Ma deserves 10 stars! He is an amazing, great Doctor, very approachable, kind hearted and shows genuine concern to his patients! My Dad who is 82 years old, with number of health issues had a recent rotator cuff surgery. It was truly a high risk procedure for my Dad. Dad had suffered with so much pain on his shoulder for a long time and was unable to move his arm for years. And his recent fall triggered a severe dislocation of his shoulder. We met Dr. Ma at the clinic and during our first meeting; we knew he is a great Doctor. In spite of the risk the Cardiologist was telling my Dad, he was still very absolute with his decision to proceed with the procedure because he's very confident with Dr. Benjamin Ma's skills. The Cardiologist at UCSF were very supportive and they respect my Dad's decision and did their very best to prepare my Dad for the procedure. Kudos to UCSF-Parnassus Cardio Team- great job! Big thanks also to Dr. Patrick Horst, who was very kind and very caring during my Dad's admission at UCSF. Dr. Patrick Horst is with the UCSF Orthopedic Surgery! read more

As anyone with a serious injury that may require surgery, one is best advised to shop around for a surgeon based on any number of criteria. Most important to me when I split my clavicle in half was that I was consulting with doctors who had experience performing the exact surgery I needed. I found few surgeons with Dr. Ma's experience and approach to my situation, and I went to some of the most experienced surgeons in the Bay Area. Dr. Ma I felt had the best solution and approach, and he also recommended against my having surgery. Of course I proceeded with the surgery after some contemplation, and am recovering well. Dr. Ma is without a doubt fantastic. I highly recommend him. read more

This review is not for Dr. Ma, but for the receptionist. I've heard how great Dr. Ma is from friends and colleagues, and all the positive reviews further confirm his expertise. However, the receptionist that I spoke with (I don't remember what her name is), is simply rude, unsympathetic, and unprofessional. I am not sure whether or not she works for Dr. Ma or the overall office, but despite my pain and all other health issues I have, I am not going to see anyone at this place. Here's what happened. I called in to make an appointment with Dr. Ma regarding my hip pain, and the receptionist answered with a short boring monotone voice: "Dr. Ma doesn't treat hip injuries." Ok fine. There are other doctors in the office; why not just suggest me someone?" I had to ask. She said there's Doctor Feeley and another Dr. that I could see. However since I am a student and have an insurance plan through school, they need a referral and my medical records faxed from the student health center at my school. Ok, I have seen many doctors at multiple health centers in the city and by far, I haven't seen anyone requesting a referral and fax from my school health center. Anyway, that's all fine with me since each place has different policies. However, what got me really angry is when I asked the receptionist nicely by saying: "I have been experiencing pain for a long time and it's just getting worst and I don't think if I can wait too long, could you please get me an early date? I am going fax the documents to you once school reopens on Monday." She simply said "NO", like I've been begging for years!! She then added "You must have your documents faxed first, we'll then determine how severe your case is and give you a date?" Whatttttt?????? I know how urgent my case is, just a couple of months ago, I run half and full marathons, played soccer, lifted weight, and now I am having issues moving my leg because of my recent injury. Don't you think my conditions require medical attention? The last thing I want to do is to wait until someone takes the time to evaluate my documents and schedule me a "God knows" date. The receptionist simply displayed COMPLETE LACK of feelings towards patients. Again I do have to reemphasize that I understand and respect the policies each office has, and this one is no exception. Of course again, this review is not for Dr. Ma. I would love to come see him one day for my orthopedic issues. However, I do not appreciate the kind of rude attitude the receptionist had. read more

There's a reason Dr. Ma has a perfect 5.0 rating! I went to see him per the strong recommendation of a friend who had him repair his shoulder. My rotator cuff was shot. I could barely throw a ball and volleyball was definitely out. The MRI showed a tear, but not the extent of the damage. The original orthopedic I saw wanted to perform surgery, but was a bit cavalier, didn't really examine it, and said I'd be in a sling for only a few days with 8 weeks to full recovery. It just seemed odd, so I went for a second opinion with Dr. Ma. The treatment by Dr. Ma and the folks at UCSF was amazing and so much more professional and thorough. They tested and retested it, asked a ton of questions, and really took the time to learn about me and my situation. He concluded that surgery was definitely an option if I was up for it (always leaving it my decision), that the MRI wasn't conclusive, but there was definitely damage. His best case scenario was more like being in a sling for two weeks (one week minimum) with an 8 week recovery or that we both needed to be prepared should he find that the damage was worse than expected. If that was the case (and it was), then it'd be more like 6 to 8 weeks in a sling and 8 months+ with a challenging (i.e. painful) recovery. He really prepared me for the reality of the situation. I fully believe the other Dr. either woudn't have been prepared for the extensive damage or that I would've been completely unprepared for the resulting intensive PT. My rotator turned out to be trashed and was barely hanging on. He did an amazing job and I now have two screws in my shoulder (and the video of the surgery) as souvineers. The folks at UCSF were amazing and attentive, and Dr. Ma's follow up during the PT process was top notch. I'm back to throwing, lifting weights, you name it. Dr. Ma is THE BEST! read more

I cannot say enough about Dr. Ma. After a less-than-perfect surgery to repair my ACL by someone else, I was left without full extension in my knee. After a year of Kaiser's less-than-perfect diagnosis, an unnecessary scope surgery, cortisone shot, round of steroids, and pointless PT, I got wise, switched insurance, and saw Dr. Ma. He looked at the MRI's I sent over, and within five minutes knew that my ACL was put in too tightly! Such a simple thing that went unnoticed by several other doctors. I had the ACL taken out, and suddenly I had full range of motion!! I must have been the happiest patient to come out of surgery. I did PT for a few months, and then recently had another ACL repair, using my hamstring. Finally having this problem fixed has changed my life. I walk properly now, and will soon be able to return to full activity. Dr. Ma is brilliant, and on top of that is very friendly and listens to what you want. It isn't hard to get an appointment, and he explains everything to you. His residents and fellows (it's a teaching hospital) are great. Post-op he called to make sure I was doing okay as well. If you have a knee injury and need surgery, I don't know why you wouldn't have him do it. Especially if you have a more difficult case -- he's like a magician with joints!! read more

Earlier this year I took a bad fall. After a few months of PT, it was concluded by MRI that I had a full tear of my supraspinatus and required surgery. Let the fear begin - never having surgery or even broken a bone, I was nervous, to say the least! Lucky for me, I was introduced to Dr. Ma and is amazing staff. From the moment I walked into the waiting room, where I barely sat down, I knew I was in good hands. Dr. Ma was very friendly, approachable and beyond knowledgeable about shoulders! He explained my injury, impending surgery, all they way through what recovery would look like - in terms I could understand. He and his team answered all my questions, clearly and were available after my visit with any additional questions I might have. The day I arrived for surgery, each person on the team was friendly, and left me feeling very confident. Never once was I uncomfortable or even in pain. It's been 6 weeks since surgery (hopefully today, I'll say good bye to the sling,) and the recovery has been easy - much easier than I had feared. Each step of the way, Dr Ma and his team have been there to help guide me. I can't say enough about Dr. Ma, his team, and UCSF Orthopedic Institute! read more

Really- 5 stars! Absolutely the best. I went for a second opinion for a labral tear and frozen shoulder. The first doc was all set to do 2 procedures: repair the tear AND do Movement Under Anesthesia (MUA). I was looking at 3 weeks in a sling and months of painful PT. Dr Ma looked at the films and decided that the tear was very minor, that I did not need immediate surgery, and told me to continue manipulative therapy for the frozen shoulder . I couldn't be happier. The staff was great, the facility is first class. A great experience all around. read more

Bar none, the best orthopedic surgeon specializing in shoulder surgery. He successfully repaired my torn rotator cuff, very friendly, accommodating and professional. After surgery, follow up calls and a recommendation to help alleviate related pain to a spine doctor. Combined, I've reached a very successful, though long, recovery. Would recommend Dr Ma to anyone. Staff were very good, professional, courteous and helpful. read more

I agree he seem to be a pretty good surgeon based on his credentials. but unfortunately never got to experience it. he was pretty dismissive of my case as well. He did not even bother doing the shots he recommended himself. Think if he sees a case that is straightforward surgical case that seem exciting that is when you get the most out of him. Otherwise lower your expectations and get ready to be disappointed if you're attempting to consult him in case he doesn't find your case interesting/exciting enough to be worthy of his surgical skills. read more

Dr Ma and all of his staff are exceptional!! I was always greeted by very friendly staff at the front desk. They were patient, they took me early if they could, and they were very efficient in getting me signed in. On two appointments, I barely sat down before being called to one of the rooms. The intake was always speedy and friendly. His nurse was also so positive and had such a good natured humor. They asked how I learned. I said visual. So Dr. Ma drew me a picture of my knee and ACL and also wrote out positives and risks of my different treatment options. I have other medical concerns, so he talked with my other relevant treating doctors and ordered appropriate tests to make sure I was clear for surgery. Preop and the day of surgery went very smoothly. Every single person made sure everything was clear, I was comfortable, and each step proceeded smoothly. The anesthesiologist even took extra care not to tape my eyelashes. My surgery has been a tremendous success. I have had very little pain. And recovering very quickly. I also love the Mychart and HealthLoop internet communication. Post op, Dr. Ma sent a message every day checking in on my pain level and reminding me of important recovery exercises. He even called me personally to check in on me!!! Dr. Ma and his orthopedic team are the star role models in patient care!! Absolutely perfect from beginning to end!! read more

Dr. MA, in my opinion, should not be allowed to practice medicine. I have had ten prior surgical procedures in my life, all but two unsuccesful, Dr.Ma's shoulder feb 2015and Vincent chows misdiagnosed bicep surgury he did anyways in -2008. of course some doctors have no bedside manners but ....oh well. Dr. MA on the other hand,in my opinion, should be in jail and banned from practicing medicine. From my direct experience with him I have observed the cruelest and most non empathetic human I have met to date. Dr. Ma. May be a skilled surgeon for those he deems worthy but definitely..it was not me .The fact is that it is his job is to instruct new resident,s on how to operate on patients for various procedures .Of course a non doctor resident like drew lansdown does not learn by watching and "not cutting". But... preforming a different? 6 inch open deltoid splitting procedure than described and adding against my wish a non doctor vs promised real dr ..not acceptable! !! .Now hold on!!! I was trying to avoid any issues like this prior to surgury. I requested to speak to all involved surgeons befores surgury . My request was that I could pre-surgury first speak with Dr.Ma and Dr Lindsey Sheffler md ,his assistant for this surgury...I wanted only the same procedure as was promised not to be tricked or fooled...oI agreed to surgury with Dr.Ma ONLY! & to having ONLY! Dr. Sheffler as an his assistant and tod Dr.Ma I do NOT want nor will i accept any untrained resident and...as not to ruin my 20 year career in bodybuilding competition & he agreed & introduced.me in his office to Dr,Lindsey Sheffler, already a doctor ,so this I approved or I would have gone To Dr.Bader.Instead he added (without my permission ) a third person ,without telling me , a non doctor,.Drew Lansdown (really? )..... learning on a 43 year old body builder w perfect astetics who competes and needs it to LOOK perfect for my competing ..Remember I pleaded to see Dr.Ma presurgury but he was not brought in....instead I was given a sleepy presurgury drug to relax me .while i waited to talk to Ben Ma and and cancel surgury if any changes, which there were.SO DR.MA KNEW I WAS GOING TO CANCEL AS I MENTIONED IT TO PREOP STAFF.they alerted him..so..TO PREVENT THIS HE DRUGGED ME ...AND-I fell asleep and was wheeled in to the or and was never allowed to meet Dr.Ma first as he agreed .I woke up in disbelief. When the bandages were removed one week later I noticed a giant six inch+ scar across the whole shoulder, I was in shock! At six weeks in I saw him on May 4th 2015 and told him I believed it had failed as my shoulder was snaping and crackiing & slamming hard 24/7..constantly with pain greater than I have felt prior to surgury .Dr. Ma would not listen Or- allow me an MRI. He actually said I could never have an mri and ALSO no pain killers..wow..really? BEEN IN TORCHER and actually said if it my shoulder does not get better in 3-6 months then i know it has failed ALL MY MRI REQESTS HAVE BEEN .DENIED BY..Dr. Ma, he said that a MRI is not nessesary because due the extensive cutting on the training surgury it can never be done again..evil Dr.ma was my third opinion, my first opinion was a Kind Dr.Feely,(ucsf)second Dr.Bader,( eastbay sports medicine ) third Dr. Ben Ma. I cancelled surgury on the table with Dr.Feely Dec.2015 his assistant resident dr. was rude and said it mightvwork?? News to me!! so Dr Feely re-explained but said come back in a few weeks as he could see I was upset,very empathetic ..I walked away from surgury that day I , got a second opinion from Dr.Bader in Jan 2015 ,who said my rotator cuff should be done arthroscopic as I am a competitor in men's phisique . I told this to Dr.Brian Feely who knows Dr.. Bader, after this Feely wrote me an email and said based on my past experience in 2008 .and based on my desired outcome he recommended I use a non-training hospital only,meaning I had to switch insurance ? Foolish me...I thought if the head Dr.Ma could do the same as Bader I could keep my ucsf insurance without switching over to one accepted by Dr. Bader,Akazuki or Montgomery...big mistake!!!!!.Now I foolishly did not listen to Dr.Feely and his correct advice, so my shoulder has been ruined by a surgury I did not agree to and now I cannot drive ,do dishes,laundry,walk dogs,eat with my left ,work out or anything without constant slamming ...nonstop... I have observed evil Dr. Ben Ma has only one interest, performing a surgury to train one or more residents multiple procedures on an unsuspecting patient with complete disregard for a possible positive outcome for the patient!!!, this is bad.. My shoulder barely clicked with overhead use pre-surgury.. but sincr i got butchered it snap-crakel-pops painful and looks like frankenstein!!!and it feels like an axe is stuck in my shoulder, literally. Should have a pinhole scar from surgury. read more

I saw Dr. Ma for a meniscus tear in my knee which required surgery. I chose Dr. Ma because he is the Chief of Sports Medicine at UCSF and the research I did yielded some of the best reviews I have ever seen for a surgeon. His skill is very apparent, I had absolute faith in him. But what makes Dr. Ma so special is his bedside manner. I've been in nursing school for 4 years and in my experience surgeons, orthopedic in particular, are generally blunt, cold, egotistical. Dr. Ma is anything but. He is kind, patient, funny, and caring. He will take the time to explain everything and try to ease your anxieties, he gave me his email address and responds very quickly (I've gotten responses from him at 4am- the man never sleeps). He is well loved by his staff who all admire his seemingly never-ending energy. Add all this to his ground-breaking skill and you've got the only man who will ever touch my knee with a scalpel! read more