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    17 years ago

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    Lawley Medical Practice

    Lawley Medical Practice

    2.8(4 reviews)
    15.1 mi

    this is tories era of chaos and corruption . I hope Labor government will fix it…read more NHS staff are great but the system need to be effective and efficient

    TELDOC is the worst thing to happen to this practice. Since…read morethey became TELDOC, the service has gone downhill. The receptionists are rude and put you down. They give you silly reasons why things can't be done or why something has to be done a certain way. You ask to speak to the practice manager and there is not one available there anymore as they are based at Oakengates. I was reassured before the merge that the only thing to change would be more appointments would be available and at earlier and later times as well. I was promised that I would be able to stay at the Lawley surgery as it was my Local surgery and I didn't want to start driving to a surgery. Now, it can take days to get through on the phone to speak to someone. Even to get an emergency appointment. The app that used to allow you to book an appointment online for the following week and with a DR. of your choosing, now has, One available if you are very very lucky. It is usually for several weeks time and is always with the same Dr. And it will not be a face to face it will be a video call or a phone call. I have on going long term medical conditions. I used to be able to see the same Dr every few months. He knew my history and what we had planned. Now I spend so much time having to explain 30 years of history to a Dr I haven't seen before, for them to want to try a new tablet only for me to have been there done that. They get frustrated. They start treating me like a non Co operative patient and I don't get to try the new regimen I wanted to. All because there is now no continuity of care and treatment. But for now, I would just like to get an appointment at my local surgery without calling and holding for several days, only to be met with rude staff of for the phone to be eventually picked up and hung straight back up again. On a positive note, Dr Pringle still rocks and loves and gives his patients all the care they needs if only we could duplicate him. X

    C Bates - familydr - Updated May 2026

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