Had a spring break on the garage door late Saturday night. I sent an email to Arrowhead Door Co…read moreSunday morning at around 6 AM, not expecting to hear from anyone until Monday morning. Surprisingly, Mark from Arrowhead called me at 8am. Mark said he could come right out and he arrived about 45 min later. Both springs were replaced, everything was inspected and all the hinges and wheels lubricated. All the work took a little over 30 min and the price was very reasonable for a normal workday job, fantastic for a Sunday morning job! GREAT JOB!

Extremely happy with Mark at Arrowhead Door company. He answered our call immediately, came to our…read morehouse the same day, installed the new door within a few days for the price he quoted. He left no mess. He did an excellent job and would definitely hire again!

Excellent response and service. Arrived quickly and on time and completed service in a…read moreprofessional manner.

From the owner: We specialize in commerical door hardware. We can repair or replace any commerical steel or…read morealuminum doors. Along with replacing or repairing hardware on them. We can rekey your house or business. Please give us a call and see how we can help. Customer service is our top priority.

My garage door wasn't open and/or closing routinely. I had another garage door company come out…read more(they came out a total of 3 times), for the same issue and couldn't figure out what the problem was. They had wanted me to replace my whole motor. I called Blackhawk, Brent came out within the next week-he is the linear master- he figured out that the motor was functioning just fine, it was the electrical outlet that wasn't consistently giving it power. He tried another outlet and ta-da! It was working again. When I do need to replace my garage motor or have issues- I'm calling Blackhawk the first time. Thank you so much Brent! A+ in my book! I really appreciated the honesty and not up-pricing everything.

On 7/23/2024 I signed a contract with BlackHawk Garage Door and paid a 50% deposit for the purchase…read moreand installation of a new C.H.I. Planks Cedar garage door. The salesperson, David Schaffran, informed me the lead time would be 6-8 weeks. On 9/23/24 a two-person crew from BlackHawk Garage Door came to my house and installed the new garage door, tracks, spring, and opener. The installation crew realized there was one damaged section as well as two other sections of the garage door that didn't have the correct color trim. At no point during the two-month wait did BlackHawk Garage Door notify me of any issues with the garage door, nor did the technicians notify me of the obvious problems until after installation was complete. They had already removed my existing garage door, tracks, spring, and opener, so I had no option but to wait for them to fix these issues with the new garage door sections. After the installation crew left, I called David Schaffran to inquire about these issues. David said he would get back to me later on 9/23/24, but never did. I emailed BlackHawk Garage Door's management the following day to get their resolution plans. The purchasing manager, Brandon Myers, responded claiming this was a warranty issue with the supplier, C.H.I. Garage Door. Brandon told me we were fortunate to be getting all four sections of the garage door replaced through warranty. This is not a warranty issue. This door was not to the specs I ordered per our contract. BlackHawk Garage Door knowingly installed a wrong and partially damaged door. Brandon has repeatedly assigned the blame on the supplier and insisted that BlackHawk Garage Door has done the best they could, glossing over the fact that BlackHawk clearly failed to properly inspect the door. I have had to inquire several times to get a clear answer as to when I would have the correct garage door installed at my home. The most information he provided was 4-5 weeks lead time for the replacement garage sections, and that the installation would be prioritized. After more than five weeks of waiting with no updates, I followed up again through email on 10/30/24. Brandon Myers responded claiming the replacement sections were backordered not once but twice, first on 10/11/24 and again on 10/24/24. I was never informed by BlackHawk Garage Door when these events took place. The revised ETA is now allegedly the second week of November, 2024. BlackHawk Gargage Door has been disrespectful to my time and property and has not performed on our contract. They have never taken responsibility, and their communication reflects a smug arrogance that they're doing me a favor even when it's their wrongdoing.

I'm giving 2 stars rather than 1 because the finished product appears to be fine. Not what I…read morewanted, but it is what it is at this point. The ProVia Endure windows are functioning well, and the lifetime warranty provides some reassurance, though that confidence was significantly eroded by the process of getting here. A 1-star rating would be justified based on the experience alone. I hired Tacheny Exteriors in June 2025 to install three ProVia Endure casement window sets in my home. The project involved creating new rough openings, headers, and framing. The original contract was $15,200. Electrical work was not in the bid. Once walls were opened, wiring needed to be relocated, adding $1,458. This can happen with older homes and is worth knowing going in. If you're having new openings cut, it may be advisable to have your own electrician on standby. In my case, I had no choice but to accept the price given since the walls were open and the project needed to keep moving. Two of three windows were installed approximately 11 inches from the agreed placement. The basement window was also misaligned by 4 inches horizontally and 1 inch vertically. Tacheny initially acknowledged these errors in writing and offered to move the windows. After key staff left the company, that acknowledgment was walked back, and I was told I should have drawn diagrams on the wall to prevent the error. The project consultant, installer, and production manager all left during my project. The building permit was filed incorrectly as a replacement rather than a new opening, causing a required framing inspection to be missed. Tacheny was notified by the city in July 2025 to correct it, but the inspection was never called in. When I raised this, I was told the error was the city's fault and that most cities no longer require mid-construction inspections. I verified both claims with the city inspector and neither was accurate. The inspector accepted photos but noted the gap in the final report and that a vapor barrier was not installed on the living room header. The permit was also filed at approximately $10,100 despite the contract being $15,200. The NFRC stickers on the installed windows did not match the ProVia spec sheets from contract signing, showing Southern climate ratings instead of North-Central with significantly different air infiltration numbers. ProVia would not provide formal written confirmation, so I obtained a signed letter from Tacheny confirming the correct windows were installed. This might not have been an issue at all, but my trust was completely undermined by this point. Communication was a consistent challenge with extended gaps in responses and claims of communications I never received. Information from Tacheny was sometimes inaccurate and had to be corrected after I verified details with the city inspector. The project required me hiring a lawyer and a negotiated $5,000 settlement adjustment. The initial invoice labeled this a "Goodwill Discount," mischaracterizing the adjustment, and had to be corrected. Contract to final payment took nine months. I want to note that the issues I experienced, including communication failures, installation errors, blame-shifting to the customer, permit and inspection problems, and extended project timelines, appear to be consistent with experiences described by other reviewers on both Google and the BBB. Potential customers researching Tacheny should also be aware that there are two separate Tacheny Exteriors listings on the BBB, one in Minnesota and one in Arizona, with the same logo. Make sure you are reading reviews for the correct location. The windows work fine. The challenges were in project management, communication, installation accuracy, and permits. Document everything in writing, verify permit claims with your city, and be prepared to manage the project yourself.

Again, BUYER BEWARE. Tacheny's reply to our review is filled with several gross misrepresentations…read moreand is perfectly indicative of the spin they will put on any situation to avoid bearing responsibility. While they originally stated that we had "terminated" a previous contractor, that was patently false and they have since edited their reply to reflect that. We don't know why Tacheny would refer to a previous contractor (who was hired for roof repair) since it insinuates that we are people who habitually hire and fire contractors, which is also completely untrue. Tacheny challenges our statement that the cedar lap was in 'excellent condition' and instead states that it "displayed rot and cracks"--also untrue. The cedar lap siding is solid and has been inspected by a contractor who has extensive experience working on old home restoration. Tacheny can make all the conjectures they want about why the "prior owners installed metal siding", but we are actually good friends with the previous owner and know for a fact that the house was wrapped to lower the maintenance requirements (which was common from the 40s to the 70s because painting is expensive). At the time, we didn't know how much of the cedar was under the aluminum, which is why we were elated that almost all of it was still there, intact, and worth restoring. As for our insurance claim, we don't quite understand how they can take credit for a 47% increase in the claim value. Our insurance company is also curious about this since all of the roof and almost all of the siding had already been approved for repair back in 2022-an entire year before Tacheny entered the project. While they pointed out a few new things to the adjuster, our insurance company isn't sure how they would justify 47%. As we said in our initial review, please read the other one star reviews and note the similarities and patterns. And keep in mind that this is a company who filed an unjustified and overstated mechanics lien on our property without even the common courtesy of notifying us (we happened to notice it on an itemization list they sent us). And while they didn't want to refund us the $10,186.74 we asked for, they did offer us $5000 in exchange for not posting negative reviews. After all of the negotiations, we were grateful that in the end they chose not to refund us anything, because we feel it is more important to share our story and warn other homeowners.

Called and left message for a repair. Message said they would ball back. 48 hours later and no…read morereturn call. Could have probably had someone else out and have job done by now. Wanted to use someone local instead of big company. But THAT didn't work out. Not even the courtesy of a return call. Put customer service. Business must be good that they don't return calls.

Make sure Mike has all the parts needed to complete the job. Started to install our new garage door…read morein December 2021 still not finished, poor communication.

Krumm Exteriors removed our old cedar deck and replaced it with a completely new deck with a new…read morelook! It's much brighter than the dingy old planks, which were replaced with a composite Trex flooring that matches the shakes on our house. Railings and posts are white, and the crew even added a doggie gate so our dogs can spend time on the deck but cannot go down to back yard. The workmanship was excellent; the crew took pains to do everything correctly. The crew - Ben, Colin and Steve - was fantastic! Extremely good at their jobs and the three of them enjoyed working as a team. They were very nice, we missed having them around when the job was finished! We highly recommend this company and will for sure use them again. Anne Martin, Woodbury MN

Had a roof siding and some other stuff done. The sales person that I dealt with was let go during…read morethe process. So there was allot of back and forth as to what was promised and what we actually ended up getting. A 3 week job took 6-8 months at one point had a trailer in my front yard for a couple months during holidays thanksgiving and Christmas all the siding off the house. Family came up looked horrible to have family arriving and no siding and a Krumm enclosed trailer in the front yard. There's allot more I asked that my windows and aluminum siding be left at my residence was told no problem. It was all hauled off. Told them I wanted no holes in my roof. They installed a satellite dish that was not hooked up back in the roof. I asked to have the shudders put back in the home. The guys argued everytime I mentioned it. You don't want that. You'll get wasps. Ya I do t want that. My wife does! The mate are cheap mernards crap windows and metal. Windows ordered were wrong size. Corners of the edges of home have gaps in the top. They didn't want to do the facia when they did they threw it up looks like crap. I can keep going. I in no way would recommend this company. I'd say stay away at all costs. When the facia they put up came loose. Took about 3 weeks to a month to have that nailed back up. Bent nail under a shingle the same thing. I highly recommend using any other company.