As a follow-up to a review I posted not long ago, I returned here with another of my vehicles…read more.. The front suspension of my old Sonata had been making a variety of noises for a while; I took it to this Brakes Plus (Indian School and Jackrabbit) to have it checked out. They determined the problems were control arms and ball joints. They expeditiously repaired these, and so now -- no more squeaky front end noises! Yes! Silence is golden, right? I've been patronizing Brakes Plus and this particular location for a number of years because (1) the parts and labor charges are always reasonable (2) they apprise me of other issues I need to be aware of without any pushy up-sale techniques, and (3) everyone I've encountered at this business falls in the category of "good people". Specific kudos going from me to Rose and David, who always take good care of me in ways like offering coupon discounts without my even asking and ensuring warranties on parts are honored -- again without my asking. Always pleasant and considerate, these two. So, bottom line don't hesitate to take your vehicle to these folks to have issues diagnosed and repaired. They work on a lot more stuff than just brakes, so give them a call to see if they handle whatever repair you're looking for. My last review I remarked I'd give them a 5 star review if the rate on oil changes were more competitive, and I found that their rates are actually quite competitive, especially when you use the coupon discount you can find by going to their website. No complaints here!

DO NOT GO TO BRAKES PLUS:…read more My daughter recently had her tires rotated at your Buckeye Arizona location. The service technician rotated the larger tires to the front and smaller tires to the rear incorrectly. This mistake caused the shocks and struts to blow out costing me $1300 in repairs and irreversible damage to the tires that need to be replaced. I spoke with the region manager John Louis and he said it would take about 2 weeks to retrieve and review the video and get back to me. That took a month. After continued follow up, we finally talked and they admitted the tech made a mistake. He said he would get back to me in a few days to discuss a resolution... That was 3 weeks ago. I've called and texted John multiple times but no response. He's ghosted me!!! Bottom line, if you can't do a tire rotation correctly, something tech's learn on day 1 of mechanic school, I wonder what can you actually do that I could trust would be done correctly. If ghosting a customer is there way of doing business, it clearly shows how they feel about you as a customer. Completely unprofessional on both fronts. I won't be going back and I suggest you go somewhere else too... I'll be taking them to small claims court and I'll be asking for more than the $1300 now.

I called in about a problem I had with my AC... I replaced my complete unit in February (through a…read moredifferent mechanic) and have had problems ever since.. My car would stall and check engine would come on... My regular mechanic gave me a song and dance about taking the engine apart and looking for the problem. I took it to Joe's, they checked it out, set an appointment, and got it repaired without incident. I paid the price I was quoted and it has been excellent ever since.. I highly recommend Joes Auto..

I had a dealership damage my wheel, try to hide it, then admit they did it. Over a month and…read morenothing was handled after numerous other problems. I decided to post my experience on Facebook to warn others of this dealership. Well, according to this Joe's Auto owner, Joe, my complaint is stupid. Why? Because my wheels are stock and not worth 10K+ like his wheels on his dozens of vehicles. Also, because he is smart enough to know that even though I posted this complain over a month after it occurred, that I must have not tried to do it in private. But not smart enough to assume if it's been over a month, I have likely, and have, tried to handle it in private. I recommend you not go to this shop as the owner supports the idea that damage done during a service is a small problem when the wheels aren't worth the amount his personal ones are.

They were great but something changed and they fell apart…read more I loved the family and the service was great for years. They just disappeared.

I have been a customer for at least 6 years. I've been struggling about posting this because I…read morereally like the fact it is a small family business. DO NOT LEAVE YOUR TRUCK OVERNIGHT! I'd give ZERO stars if I could! Keep reading..... End of May of this year I took my 06 Dodge Cumins there for a battery cable repair. I left the broken one on the floor board. Even explained to Jesse which one it was. The next day I went to pick up my truck and the check engine light was on and they replaced the WRONG cable. So I left it another night and they fixed the 2nd cable free of charge (I already paid almost $500 for the other one). My truck has a tow package but no ball because it won't fit in my garage with the ball on it. When I went to pick it up I noticed a BALL HITCH ON MY TRUCK AND JESSE WAS TAKING TIE DOWNS AND ADDITIONAL HITCHES FROM THE BED OF MY TRUCK. I asked what was going on. Jesse said a friend needed a trailer moved. He told his friend he had to test drive a clients truck. I asked if he used my truck to move his friend's trailer. JESSE SAID YES!!! HE USED MY TRUCK FOR PERSONAL SERVICES AND BURNED 1/8 TANK OF FUEL!!!!!! Don't take your vehicles here. Since Jordan left it is a differentplace. She must have held this place together....and kept Jesse to a standard. So disappointing.

They truly care about YOU not just your money. Most places have made me feel like I'm just a bank,…read moreand want to withdraw as much as possible. Greulich's take the time to diagnose your issue typically for free. They have a free shuttle service to get you home and back. If they find an issue, but it's not in a dire situation they'll tell you what's wrong, but not lie and it's gotta be done now. They're completely trustworthy, transparent, and want to just help. Would definitely recommend them.

This place will try to take advantage or your daughter. Beware. The said my daughters brakes had…read more4mm left on them. I got home from work and looked at them. They have zero left on them. They tried to tell her the noise she was hearing (brake squealing) was because of bad tie rods and sway bar/links. What the actual hell. This place or the worst. Don't go here. Don't go here.

I used Import Life the entire time I lived in Phoenix but before I moved to CA I took my Pathfinder…read morein to replace the catalytic converters (which we all know are very expensive). Afterwards the check engine light came on instantly, took it back they said it was fine and that I would have to drive back to Phoenix for any replacement issues in the future. Lo and behold it's been two years of catalytic converter issues and no replacement or refund. I drove the catalytic converters back to Phoenix from CA and I still haven't gotten any resolution. Long story short...the trust I had in this shop has all gone out the window. Thanks for taking $3,000 out of my pocket cuz you knew I was moving out of town!

The owner is literally insane. Screaming and yelling Super…read morestressed out because I accidentally parked in the wrong parking bay

Great experience . My car headlight replaced . I recommend using Wilhelm Automotive for your…read morevehicle repairs and service

We took our car to this shop the day after Christmas as we encountered an overheating issue on our…read moreway to visit family in Peoria. They inspected the vehicle and topped up the fluids, and gave us an assessment to what needed addressing. We weren't in town long enough to engage them for a repair, but they were incredibly helpful and provided impressive details and insight into what needed to get done. They took us without an appointment, and were incredibly kind and informative. We can strongly recommend this shop based on our initial visit.

Great customer service!! Great Products !!!…read moreGreat knowledge !!! Trustworthy !!! Greg is the man!!!

They are always very honest do not try to sell what I do not need. I have never had a problem…read morewith them. ******************************************************************************************************

Took my truck to tighten a bolt they did a great job didn't even charge me, recommended for sureread more

Came to shop two days in a row from E chandler to buy a tire machine from Sal! Told me it was for…read moresale two days drive there two days in a row get there tells me it is sold both times but still has machine big time liar there the hole shop tells lies! Bad Business techniques bad service !!