In short? Rude and incompetent sales staff that are more interested in making a quick buck over…read moreactual customer service that could have fetched them more money. Let me explain... About a week or so ago, I went there looking for a new sidearm for my job. I work in the Armed Security field and needed something reliable bur still budget friendly, so I went there looking for a Smith & Wesson SD9VE. I had been there several times before, so I knew their selection would be pretty ample and given what I was looking for is a pretty popular firearm, I had figured they'd be the ones to have it. That was not the case. Now, initially when I walked in, the sales associate was nice enough, and when he sad they didn't have what I was looking for, I was ok with it as that kind of thing happens. He then proceeds ro ask me what I'm using it for, of which I told him. This is where things QUICKLY go sour. Without missing a beat, he hands me a Stoeger STR9 pistol... Now, for the record, in my job ita important for me to have a good working knowledge of firearms, in addition to knowledge on the support gear needed for an armed security professional. Stoeger is a good firearm, but is absolutely lacking in even a basic duty gear ecosystem. I knew this going in, so when he handed me this pistol, and I knew that even if there was, they wouldn't carry it.) I decided to see if this associate was really paying attention or just blowing smoke up my rear to make a quick sale. Me: "Is there a Level 3 Retention Holster available for this weapon?" Assoc.: "You're going to have to find that on your own." No willingness to assist, no pulling his phone out to look up the information, nothing. Hell, if he had even just plainly said 'no,' Id have been ok with it. There was ZERO customer service skill exuded. Now, juat for the record, the Smith & Wesson pistol i was in the market for is very affordable brand new, is quite popular in the firearms community, and everyone in the community knows this. Keeping in mind that I told him what I was looking for, he asked me what my budget was for my purchase, which in terms of dollars and cents, was $350.00, which is actually more than the MSRP listed. Hearing this was apparently enough to sour the sales associates already poor attitude because he quickly replied back with "Good luck, you'll never find a Smith & Wesson at that price-point." And THAT, is all it took for me to take my money elsewhere because you DO NOT treat a potential customer like they're ignorant, and you sure as hell don't get an attitude with a customer because they show knowledge that you obviously don't have. Incidentally, I did buy my Smith & Wesson at one of their competitors at a cheaper price than what I'm sure Dads would have tried selling it at. Rating 1 star only because Yelp won't let me rate less.

Great place with plenty of choices. You never know what you…read morecan find there. I had the opportunity to buy some silver bars a good price.

They were quick, courteous and great customer service. They asked me what I needed, I told them and…read morethey made it happen. Will be a returning customer.

Amazing customer service!! Cleaned a necklace in under 10 minutes when the Tiffany store refused to…read moreclean it. My boyfriend loved their fishing stuff. The store parrot was adorable too!!

Great selection, good prices on some things. Others are overpriced. Check the sales signs and you…read morecan save a good bit.

Popped in here to do some quick research on some hiking boots. This location is kind of hidden in…read moreback but has lots of parking. As I was walking in, there was a rather tall and tough looking woman telling a person to mask up. It made me smile UNDER my mask. This location takes COVID prevention very seriously I saw throughout my time in the store. This location is bright and cheerful compared to the new location near me. Shelves were pretty full considering it was right after Christmas. I didn't wander into the firearms as those shelves might have been more barren with the way all are hoarding guns and ammo. I did spend some time looking over the fishing area to see what's new and the boating area. I didn't see any collegiate fan items I needed (my Texas Aggies are not featured here for some reason). All in all, had a chance to complete my review of hiking shoes/boots.

Brought a long time friend and his wife to help her learn how to shoot. . The staff were attentive…read moreand made shooting there a pleasure. We will be back when they visit here again.

Started coming here about a month ago. It's very easy to get to. The range is very good, with good…read morespacing and plenty of light. It's easy to get to the range, itself. They have about every good and service you like to see at a range: ammunition, guns for sale or rent, to try out, ammunition, and targets. Classes and lessons are available too, and I had a couple of lessons with Christopher Langer. He's knowledgeable and effective. He demonstrates and explains techniques effectively and knows how to encourage and remind you in a way you appreciate.

I would give them 6 stars if I could. Their staff (Josh & Ms. Becky) worked with me daily to…read morecomplete an intra-familial transfer between Mississippi and California. There is a huge stigma around California and restrictions and firearms, but when you dig into it, it's not nearly as bad as people want to make it out to be (the biggest kicker is that magazines 10 or less are easier to transfer in). Either way, they communicated with me on what was needed, They were patient, they asked the right questions and we got it done. Simultaneously working with me, my father, gunbroker.com, and a FFL dealer in California. It was fantastic coordination. There was even 1 FFL dealer that wouldn't even attempt to help me because the name "California" was uttered...they did the equivalent of hanging up on me. But RT jumped in, supported me, realized that the 2nd amendment extends to all 50 states, and when you do this lawfully and with care, it's not a big deal at all. RT Firearms has my business moving forward.

The staff here is nice, and Becky is so sweet. Torrey is extremely helpful and knowledgeable. This…read morehas turned to my favorite shop that I have been to, they make you feel welcomed and important. Five stars all day.

Lots of guns of all sorts with plenty of accessories. The Rep I spoke to was very helpful and gave…read moreme lots of good information and he agreed that they could be my delivery FFL if I decided to buy a rifle online. I'll definitely go back sometime!

Service then selections in firearms. Everyone there is incredibly knowledgeable about all of the…read morefirearms.