****UPDATE****
Shad just called me and explained his return policy. 85% back He then proceeded to tell me that NO OTHER COMPANY HAS A RETURN POLICY. He must not buy from J&P CYCLES, Lifestyle Cycles, Cycle gear or Amazon, or Target, or Home Depot, or anywhere else for that matter. I asked him to have his boss call me, and he refused to let me talk to production manager who he earlier told me he was the owner.
As with the last reviewer, I am extremely disappointed in my decision to do business with this company. I always try to shop the local shops first, just help out a small business. But this one needs to go away.
.
On 7/26 I rode up to the shop for a new seat. Shad had a solid piece of foam placed on my 2003 FXDWG. this foam had no cover and it fit on the bike pretty good and I fit on that fair. At this time we spoke about two things,
1) being a little far back compared to the seat that I rode in on
2) It being a little too wide in the front.
Shad mentioned that if I wanted to go more then 1/2 inch forward it would require extra cost but that 1/2 inch was doable at no charge. He also agreed to narrow the front. We looked at different patterns of material and he mentioned addition $25 for a pattern, he also showed me the gel insert for $95.
I decided to go with the gel insert and no pattern. I paid $395 cash to make the seat.
On Wednesday I called and asked if the builders knew that it was suppose to be narrower in the front, because it was not written down anywhere on the order. They could not find a copy of the receipt and took my name and number, but never returned my call.
On Thursday 7/28 i received a call saying the seat was complete.
On Saturday, I drove up there to pick up the seat, and the older gentleman could not find his copy of the receipt, but gave me the seat. He made a comment about the look of the gel in a plain vinyl cover, and mentioned that because Shad were new to the business, he did not know as much about the finished products. This seat was not made to the specifications listed above. This is a stock seat with the gel insert.
On Tuesday 8/2 (just two days after picking up my seat) I called about the seat. I was too far back, even more so with the gel and I cannot easily reach the brake or the shiftier peg. It was too wide in the front and the solid cover with the gel made it look like an old worn out seat. There is a noticeable change between the foam and the gel. The displays that are in the office did not show any evidence of this. Shad suggested that I bring it down (calling ahead) and that the team would fix while I waited. I was willing to pay for an cover, as they were willing to fix the fitment.
Today, 8/19 i called to let them know that i was on my way and they said some different things. Today they said that any modification to the seat was to be at my cost and the recover would be almost $300. The same price as a new seat they said. They also said that I would have to leave it.
I mentioned on the phone I leave for Australia on Monday 8/22 and will not return until 9/15/2016, so Shad then suggested that i return it for a complete refund.
I am taking them up on that offer.
After hearing Shad laugh at me on the phone over my frustrations, So far everything that thye have said is false it has cost me money and time and there should be some consequence for this.
I ride with a few motorcycle groups and I will not recommend the seat company to anyone. IF THEY REFUND MY MONEY IN A TIMELY MANNER ( they have no refund policy printed on the receipt.) I will let it drop and just not talk about it, If not I will continue to educate my friends and acquaintances on the poor business practices
I will update when all complete. IF you want any evidence of this just PM me and I will give you my phone number.
Travis read more