Horrible. What is the saying: "Would not recommend this dealership to our worst enemies"…read more
While it started well (for the $ales part of course which was 4 months ago), we had an accident with the RAM truck, while in the US.
We were sold this pick up with NEW BARELY USED tires in the ad and a 4 inch lift kit. At contract signing when we attempted to negotiate showing comparable models at other dealerships were cheaper, their reply was they could not bring the price down since it has these new tires, lift kit bla-bla. We got it as we liked it.
During the road test we flagged shaking, and asked them to check the alignement. They keep the vehicule overnight to "do a alignement check". They never did it (confirmed by Ram dealership we are at now) and mention the shaking is normal due to the new mud trail tires.
The driverside tire blew out very violently while we were on the highway. We went off road and my wife got a 6 inch bloody gash on her stomach, and the vehicule got significant damage to the front driver part. Thankfully there was no one besides us on the highway and no ditch.
Tires can do this, we get it. There can be things on the road etc. Except this was not the case (dashcam).
We get to a RAM dealership for repairs and immediately they asked us with a scared face where we had bought this, as it was a death trap. The "new" tires on it were far from new, they were 2017 dry rotted tires from sitting in a warehouse unused for 9 years. They didn't have much thread use but looking closer at the other 3 remaining tires, we could see years of dry rotting pattern, hundreds of HUGE cracks on every side thread of the tire. The 3 other tires were not only about to explode as well, they were heavily unbalanced.
When we reached out to Fraser Valley, asking them to cover the expenses for the gross negligence, we were ghosted for over a week, the told we would get a call back, etc and then given inaccurate Chat GPT bull replies by email.
They said: dry rotting can be because you are in Louisiana: the sun.
no. The level of dry rotting is years of damage. Tire year doesn't lie, 6 years max are manufacturer recommendations. This tire is 9 year old, sitting in a warehouse rotting. They sold them to us as NEW, not end of life tires that can/will kill you.
When we said their bogus inspection paper for their tire inspection magically has significant less tire thread then reality, proving it was bogus/potentially for other tires altogether: they say thread can go significantly up depending on the meter used to measure it?! Their paper was much lower than we had. (Magic probably and we gained lots of thread or wrong tires were looked at)
We tell them the ad says 4 inch lift kit but it's 3 inch: they say: garage said it was a 4 inch. (their inches in Abbotsford may be different then Real life inches just like the tire thread)
They said: rotting can be because you have a camper truck in the box, that's a lot of weight.
no, we have the lightest camper on the market, and a ram diesel 3500 is overkill for it. I wonder who buys a ram 3500 to just look tough and not haul anything.
Since our insurance will cover most of the damages but not the 4 tires due to negligence (no sane person would install those end of life tires on a RAM 3500 with a truck camper), we offered them to make it right by paying the 4 tires directly with the dealership we were at.
They refused, offered 500$ CAD. Then 700$ CAD. Then mentioned they'd consider the 4 tires, would call back later that day. Got ghosted, then 2 days later they retract the 700$ and go back to 500$. We declined and will go to small claims for the tires, and all costs associated that insurance won't cover (car rental; hotel fees, etc)
We weren't asking much other then give us the real NEW tires they has SOLD us in the ad.
If you feel like getting fooled, have bogus inspection papers with false information, sales ad full of false Information, drive a ticking time Bomb, get chatGPT replies when there is an issue, by all means this is the Perfect dealership to go to!
