I purchased a wardrobe through Buywise Domestics and the whole process was extremely disappointing. I ordered the item and gave them the instructions to leave in the porch, this information then failed to reach the delivery driver who just didn't bother to drop it off (nowhere to put it apparently). No one contacted me and in the end I had to find out myself where it was. I then had to wait another week for the item to be delivered.
Once the item had been delivered, we opened the box to see to one of the panels had the incorrect holes in it and even a split at the top. I rang the store explaining this, I then got accused of being wrong saying the panel should be right and that they would ring back giving technical advice - which never happened. As I didn't want to wait for a return call I went ahead and had to drill my own holes. The item got put together but it is unstable due to the split.
The only answer the management could give is a replacement panel... after it had been put together. I then asked if there could be a part refund due to the poor quality of the product and terrible customer service. This then got rejected and they offered items "at a discount" in the future. Their idea of discount is between 1% of the original value, where I could still source it online for cheaper and actually get some decent customer service and a product that gets delivered and in good condition.
AWFUL CUSTOMER SERVICE, NO ACCOUNTABILITY FOR ANYTHING THEY DELIVER, JUST AVOID... UNLESS YOU WANT BROKEN FURNITURE AND WANT TO BE RIPPED OFF. read more