They do not appraise or purchase jewelry. They come up every time needs to be removed from this…read moresearch

Slow repairs and appraisal times. Staff is kind, but doesn't make sure to meet time frames etc…read moreNot impressed

Great customer service and very professional! Having my ring…read moresized and from the minute we walked in we felt like we were in the right place!

While I believe that Kate had the best intentions, my several interactions with her over 3 weeks…read moremade me left feeling very lost in the process of replacing my lost diamond in my engagement ring, ultimately choosing a different repair shop that was able to immediately repair my ring and make me feel involved. I called Kate 3 separate times over 3 weeks, in which each time she made promises she didn't keep. Claiming she would "call me by the end of the weekend" only for me to have to call myself on the following Wednesday to ask if my diamond was even ordered yet. It wasn't, and she claimed to she "just about to call me"... yeah right. Another time that I called to check if my diamond had been ordered yet (it hadn't of course) she confused me for another customer and seemed like she actually forgot about me and my situation. This was pretty disheartening especially after having such a pleasant conversation with her in person before this. All in all, I would not suggest going here unless you want to wait several weeks with no results.

I walked in and my chain was fixed inexpensively and quickly. The process was much easier and…read morebetter than I expected.

Amazing service. Helped us refurbish an old multi generational keepsake ring with a really thin…read moreshank that eventually broke from wear. Also completely recreated the cutout pattern that had fallen out on one side. They are wizards!

Don't go here to look for jewelry. We've tried to spend our money but they didn't even bother to…read moreopen the door. They even waved us away on the second try. Go somewhere else to spend your dollars. I would give ZERO star if I could!

Absolutely the worst place ever!!! Unless you speak there language or they know you personally…read more.. They won't let you through there double locked doors... The girl looked at me when I knocked on the door and shoo me away with her hand gestures.. This place deserves zero stars!!!

super helpful and friendly! would 100% recommend! got some links taken out of my watch and it was…read moresuper quick and easy!

--- SOLD FAKE GEMSTONE ---…read more Purchased a lab-grown emerald and necklace from Tresor Jewelers in December of 2024 and found out after testing that the "lab-grown emerald" was just colored glass. The owner, Sergo offered to do an off-the-books refund over Venmo to refund the cost of the necklace, but four weeks later has dodged calls and failed to provide any compensation. Avoid this jeweler at all costs.

My go to for watch and jewelry repairs and or purchases. You get what you pay for; excellent…read moreservices and quality. I've been going here for 15 years

2nd UPDATE Following the owner's PM apology admitting they 'fell short' on transparency, I…read moreresponded to them to resolve the overcharge. Despite acknowledging their error, the owner has completely ignored my request for a partial refund and has offered zero remedy. It appears the apology was just lip service.

I needed to have a vintage tois et mois style ring appraised to get a read on the gem quality,…read moresize, metal, and an approximate appraisal. I called to inquire and the in house gemologist was working that day. She said to swing on by and she would do a cleaning and approximation evaluation free of charge. I was really happy with my service and how I was treated by all of the staff in the store. They have a lot of very beautiful pieces and I hope one day to get a cross necklace or a ring from them. The showroom is small and clean but well staffed and well stocked with inventory. Prices seemed reasonable given the quality and craftsmanship but what do I know? Either way, I will be back there sometime

I love this shop! It's my favorite place for jewelry. The quality is fantastic and the customer…read moreservice is amazing. If you're looking for an heirloom piece or to have something custom made - look no further!

This is the only place you should be going for a wedding ring. They custom made my wife's ring and…read morehave serviced it for years. They made upgrading a breeze and I just had to pay the difference. I got 3x the ring for 30% cheaper than the small rings at other places. If you're shopping for a ring and want something of great value and to be proud of. This is the place. If you want something no one else has. Let them create it. There's no better place in the state of Utah. Take it from a Jewish guy that excessively shopped around before stumbling upon steve at Rocky Mountain. This place is exactly what you want if you love your wife

bought a beautiful Diamond band, was so pleased I had some diamond earrings made. I selected the…read morestones and they had the setting done in gold, they were finished in a week! Super impressed

I absolutely love my ring!! I couldn't find what I wanted anywhere after looking at thousands of…read morerings online, and I was nervous to get a custom design--would it turn out like I envisioned? Would I spend a ton of money and then be disenchanted with the final result? But Aaron was able to create my absolute dream ring and the experience was easy with no sales pressure. He just listened and made recommendations. It's one of a kind and I look forward to wearing it for the rest of my life.

After I got divorced, I didn't know what to do with my wedding ring-I knew I'd love something to…read moresignify this next chapter of my life, but wasn't sure exactly what that was. I stopped by the store and chatted with Aaron, who helped me with some options. We ultimately landed on doing a trade and I received four smaller stackable rings in exchange for my wedding ring. It took a little while, but once the rings were done, I was very happy with them. I love the idea of having something custom made just for me-which is what they specialize in. I'll certainly keep that in mind if I'm in the market again.