Dr. Hays cared for our 2 ferrets. He was professional and made me feel comfortable. He was calm and reassuring and made me feel we had brought the ferrets to the best veterinary clinic. read more

worst vet i've ever been to will never come here again too overpriced and horrible manners

If you love your 4 legged child I strongly recommend NOT taking them to this disgusting place.. First impressions are deceiving.. He will sell you things absolutely not necessary if you don't know better. And because we all LOVE are animals like family he will take advantage of that.. I was new to the area and had this place recommended.. I 100% failed my child by not reading reviews.. Also the turnover of employees is insane.. everytime I was in there I never recognized the employees except the doc (if you can call him that) and one other male. The word is he was writing paychecks that bounce. I could go on and on but I will end this by saying PLEASE take your baby elsewhere.. I would highly recommend Leslie Animal Care.. Friendly , honest, helpful and professional.. They have the cleanest clinic I have ever been in (I am 58) read more

When we lived in town we brought our dogs to this vet (moved Jan 2016 out of state). We were in town visiting family when our 17 year old fur baby suddenly took a turn for the worst. No one in town or cloud croft could help us out. We called Button Brand and they said they could get us in as an emergency patient which was fine because the end was near for our dog. We didn't want her to suffer so we decided to put her to sleep. The staff was respectful and thoughtful especially seeing that my wife was a mess. This place may not be the most fanciest but they are considerate of the animal and owners. Yes, having dogs costs money but getting them taken care of is most important to us and they helped us out in a time of need. Thank you Button Brand. read more

Button Brand - Dog paw. - Veterinarians Near Me - Alamogordo, New Mexico

Dr. Hays is one of the most compassionate doctors in town. He is knowledgeable and has a lot of experience. I wouldn't take my Milo anywhere else. They are on call and are so helpful. I recommend Button Brand to everyone. read more

Button Brand - Milo - Veterinarians Near Me - Alamogordo, New Mexico

Recently adopted a small dog from the county shelter and took her here for her spay because of theor contract with the shelter. I paid extra for laser surger and iv fluids. When we picked her up there was an additional charge on. It turns out our new baby was pregnant. They did not call us or give us any options. They just spayed her anyway and charged us an additional 48.00 for aborting the puppies read more

My fur baby had a cyst on her neck rapidly growing. Her vet did two biopsies and couldn't tell us what it was and wouldn't touch it to remove it but wanted to send us to a surgeon in El Paso that wanted a $400 consultation fee not including any biopsies, surgery, etc. we called Button Brand and he was able to find it was lymphoma cancer. He said he would do his best to remove it but warned us it was risky and he may not be able to remove it all because of location. Again he did tell me it was risky to do. He removed it but told me he couldn't get it all because of location and if it came back he wouldn't try the surgery again. I respect Dr. Hayes being straight forward and preparing us for the inevitable and not just doing surgery again irresponsibility and taking our money. He may not tell you things you want to hear but he has taken care of my girl and given her an additional year with us she wouldn't have had otherwise. If you want an honest straight forward vet that will tell you how it is and prepare you for what may be coming I recommend Dr. Hayes. When we decide we are ready for another fur baby I will definitely be coming back to him for my babies care. read more

I must also add that this is the worst vet in town. He killed my lab a few years ago, as he didn't know what was wrong from the office visit. When calling him the next day over and over and over as she was dying and bleeding out the nose, he never called. I hate this vet and feel sorry for anyone that brings their dog there. There is a lot of family working there, a lot of in fighting so no one gets fired and he is very rude and charges for things that you did not agree on ahead of time. A neighbors son worked at Button Brand and saw he used out dated rabies vaccinations. They are very secretative. read more

I brought in an older cat that was slobbering and I suspected he had teeth problems. Supposedly, after a cursory review of the cat's mouth he took all of his teeth out except for the front fangs and charged me $1,200.00. Dr. Hays did not fix the slobbering problem. Six months later, the toothless cat is still slobbering. I've since taken the cat to another vet and after a $110.00 bill, she said he had an infection in his mouth. read more

I adopted my rescue pup from Button Brand. They have always been forthcoming with me giving me the exact time and setting an appointment for his following vaccinations and giving me the time frame to have him neutered. I take him periodically for grooming and checkups. Dr. Hays has always given me information that is easy to understand and has checked the pup out to ensure he is doing okay. Chris, the receptionist, has always spoken to me respectfully although he spends a lot of time on the phone due to customer incoming calls. read more

Dr Hays and the Button Brand family are simply amazing with our three "boys." They adore Dr. Hays. We have such gratitude for the marvelous care they are given each time we go in. They let you know the best options for care and guide, with kindness, decision making. They are also very up front with pricing so there are no surprises. All three of our boys have had to have teeth cleanings and other surgeries and they have been treated with the utmost of care. Each one is treated as if our boys are their own pet. That kind of attention is so comforting. We really appreciate how well they have worked with us and our furry family members. Thank you Button Brand!! read more

WARNING THEY WILL KILL YOUR ANIMAL, PLEASE READ HUNDREDS OF NEGATIVE REVIEWS, PLEASE DON'T TAKE YOUR FUR BABY TO THIS VET CLINIC I ONLY put a star to get on the board. This is the WORST CARE you could ever imagine. They almost killed my dog, refused to tell me how they treated him while he was hospitalized. After not getting any phone calls all weekend I showed up, he was covered in feces, urine and vomit. He hadn't eaten and was noticeably a lot thinner and flinched every time I reached for him for days. After waiting with him for half hour with no one coming to speak with me and me getting more and more upset, I left. They called police and tried to have me arrested. I told them send me an invoice that indicates all treatment and medication given and I'll pay. They refused and I didn't see any documentation until I'd made 2 $100 payments. One of which they took without permission. Mind you when I was told he needed to be hospitalized they gave me no treatment plan at all. But after they had time to doctor the paperwork all the sudden I owed $1200. The reviews tell all. They have killed many, many pets, misdiagnosed even more. They are crooks and don't care at all about your pet. I never even saw the doctor take his temperature or weigh him or barely touch him. I only took him there because the breeder I purchased him from was his daughter and I foolishly believed they would have a vested interest in giving him the best care, I was wrong. I cannot express how disgusted and angry I was. My baby would have died in their care, I'm sure of it. read more

In March I noticed a tumor growing on my seven year old German Shepherd's front leg. I asked the already extremely rude male receptionist if he could give me an estimate on how much the biopsy was going to cost, and he appraised "$300-$500". I brought her in in the morning and the female receptionist heavily pressured me to add expensive add-ons like $50 for IV fluids and $100 for a Lyme disease test. When I said that I didn't think these were necessary, she wouldn't take no for an answer. Fast forward 6hrs and the man at the counter has been consistently rude to me about when I can pick her up. Finally, I was allowed to pick her up (at 5PM, when I was originally told around 2PM) and Dr. Hays explained that based on her X-rays, he was certain that she has cancer. Finally, after waiting and crying in the lobby I got to the counter to pay. They handed me an invoice for $950. Here are some of the charges: $16 for a table covering, $33 for a catheter, $15 for gauze, $30 for the staples, $132 for the time of the surgery, $27 for a surgical pack, $22 for surgical site prep, $22 for use of the surgery room, $5 for gloves, etc. I asked how they can charge me over twice what I was quoted in an estimate, and the things they said to me after this point were so unbelievable that I had to keep my husband on the phone so he could hear it. It was absolutely the most unprofessional experience I've ever had at a business. Of course, they threatened to keep my dog hostage until I pay. Then they said things like "You should have known how much it was going to cost", "You love her don't you, what's the problem?" and several other things, including cursing at me. They called me a liar directly to my face, and told me that the man never gave me an estimate. And then after a VERY shady exchange, they started haggling with me. "How does $750 sound?" "500?" "We knew money was going to be a problem with you." I'm actually REALLY well off, money is no issue for me- I just don't dress like it. And when I take my dog to the vet I drive a very old car because she can't jump up into my SUV anymore. When I told them that I was going to spread the word about their business they lowered their price to $230, because "that was the price of the biopsy". Moving forward, after a week I started calling every two or three days asking about the results for her biopsy because they told me it should take a week at most. I kept getting short, rude answers from the male receptionist, so finally I stopped calling. Three or four more days went by, and I began to think they were withholding the results. I called, and the female who answered took a look in our file. It turns out they were just sitting on the results, which had been in for days. She told me the results were just "benign". I then took my dog to another vet for a second opinion. Second opinion: The three-inch, *seven staple* gash that Dr. Hays left on my dog's wrist was apparently completely unnecessary- but I'll get to that in a moment. The biopsy results were not actually "benign"-- they were inconclusive/non-diagnostic. That means that there was not a good enough sample taken from her to get results. They completely butchered my dog's leg for no reason. Due to the unsatisfactory bone sample taken at Button Brand, I had to subject my dog to yet another biopsy. This time, I took her to Ruidoso. Ruidoso was able to take three separate bone samples and get this-- each one only needed ONE stitch, and their incisions were no more than two centimeters. WHY DID BUTTON BRAND CUT HER OVER THREE INCHES!? Finally, Ruidoso charged me $500 for her biopsy, where Button Brand invoiced me for over $900. Bottom line: Using Button Brand for her initial biopsy may have cost us extremely valuable time in our attempts to save her life. My dog was operated on pointlessly by him because the sample was inconclusive, and the cut was massive. Waiting and waiting while they were sitting on her "results" cost me weeks in trying to treat what other veterinarians are telling me is most likely cancer. I'm not even convinced that they were sent off to a real pathologist, because our new vet has not been able to reach the pathologist who wrote the report. Dr. Hays has no business treating pets, and his staff is rude in a way that is utterly shocking. He price gouges and will charge you for the air he breathes while operating on your animal ($15 for gauze!?). Not to mention that they blatantly told me they didn't think I could afford her care. I would not trust him to operate on any pet, judging by the massive 7-staple wound he left for one biopsy, where another veterinarian was able to make with one tiny stitch. Stay away! This is a shady business! read more

We arrived early and waited in our car. My husband is high risk for covid and I have a bad back so I needed to minimize exposure to a group. I went to the door to be sure I was first to be seen. I left my husband in the car. A man push ahead of me at the door. He had just driven up and ran to the door. I thought he was going to ask a question. No he was special and didn't believe in waiting his turn. This vet gives everyone an apt on the hour. So at 2, 3 etc 6 people walk in. I signed In second on the check in sheet so there was no question? I was second in line but I was seen last. Was it because I'm not originally from here , is it because I'm Spanish??? I don't know. But I waited over an hour while EVERYONE else was seen. First in last seen is this offices management. When the dr and asst came in neither were wearing a mask. My husband is high risk so I was very concerned. He had to leave quickly. Two unmasked people in a closed room is very dangerous to him. When we saw the dr, he didn't wash his hands before sticking them in my dogs mouth to see the condition of his throat. Again concern. My dog 3weeks prior had seen the vet for an ear infection. But he charged me $60 for a complete exam. Was it because I spoke up after waiting an hour and went looking to see what was wrong. He was mad I complained. He might be a good vet but he definitely has an inconsiderate booking system. Pro- knowledgeable vet Convenient Con- poorly managed office- everyone apt at same time, over 1 hour wait No Mask No washing of hands Billed as a new exam instead of a follow up,$60 Vet was Mad because I spoke up I hope I gave you enough info to make your decision. Best wishes for your pet. read more

Doc is the only vet I trust my Milo with. The staff is friendly and helpful. I always use them to kennel my pets when I go out of town. They are the best and available when I have an emergency. read more

The best doctor for your pets. Dr. Hays is very patient with his patients. He loves animals and he has a good rapport with his clients. I go to Button Brand for vaccinations, grooming, and check ups. read more

Absolutely the best vet staff I've ever had. This is the place we trust with all of our fur babies and all of my family in town do as well. We've adopted our cat from Button Brand and my sister and mom adopted their dogs from them too. read more

Dr Hays has been treating our animals (small and large) for more than 10 years. I highly recommend him to anyone in the area. Reasonable pricing and conservative treatment approaches. read more

Dr hays is the friendliest Dr. I've ever worked with. He's honest and won't push anything on you that you're not comfortable doing when it comes to emergencies. I work there as a technician and would recommend him to my family and friends any day. read more

Button Brand - Veterinarians Near Me - Alamogordo, New Mexico

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2nd Time that I tried to get a rattlesnake shot for my dog. I filled out the appt on their website but did not receive a replay for about a week. This time I called and got an appt. Showed up 15m early and waited in my car for about an hour. People walking in with their animals and back out again. So apparently appts don't matter. I even prepaid. I left after an hour. $20 bucks down the drain. I wish I would have read these reviews beforehand. I don't think I'll be coming back. read more

Our horse was in very bad shape. He had gotten himself caught up in a barb wire fence. Some would have thought he'd be better off put down. We contacted Dr. Hays and he took him in on a Sunday night with a lot of care and concern. We just picked him up after treatment and it is miraculous what Dr. Hays and his staff have accomplished with his wound. Amazing care! We will definitely be making the drive here for any vet needs we may have in the future. read more

My family wants to let others know how kind and professional Dr. Hays and his staff were while treating our little dog. Dr. Hays started treating Jax right away when we brought him in on Friday morning and gave us medication and instructions for his care. Dr. Hays made sure we were comfortable with calling him should Jax get worse. We did end up having to call him back on a Sunday morning and we were able to bring Jax into the hospital where he was admitted for care. Unfortunately Jax was unable to pull through and he died. I am so thankful we had our Jax with Button Brand. They were so thoughtful and treated us with the utmost care. Thank you Dr. Hays and staff for all you did to help. read more

Worst experience ever. The doc was rude and the atmosphere did not feel welcoming. The doctors help was very rude from the assistant to the front desk.. I feel he did not do everything possible. He gave antibiotics and sent us on our way..there was a previous review about him not liking pitbulls and it definitely showed in our visit read more

We have a stray cat. I do not want kittens, so I called Buttons to see how much to get a cat spayed. I was told the surgery would cost $104.00. I made the appointment. Guess what? Our bill was $276.38. THE CAT HAD ALREADY BEEN SPAYED!!!!!!! read more

I had my dog groomed at their groomer. I had an apt at 09:00 am, the groomer showed 35 minutes late at 9:35 am. When I called to inquire of my dog at 1:30 they were closed. I called again at 2:00 and still no answer. I finally was able to reach them at 2:10 (their message said they would reopen at 2:00pm). The groomer was away at a funeral at that time. Finally she showed after 2:45 and I received my dog at 3:15. Not a remarkable job. It looked like just a bath and a dry. No brushing. I was disappointed. The groomer wouldn't even show up with the dog when the receptionist brought her out for any apology or consideration for my wait time. I was disappointed and I would suggest anyone considering this place to go elsewhere. read more

Been using Button Brand for 8 years with only a few record keeping issues until recently.My senior dog has developed diabetes and has also developed a constant panting problem.When I took her for the panting he didn't bother to diagnose it because she is 12 and he would refuse surgery anyway.After doing some research on my own and discovering it may be a few different things that are treatable I took her back.This time Dr Hayes claimed the heavy panting was caused from pain in her joints.She was given an injection and sent home with two new pills and was to return the following Monday.I should have demanded that he run tests but I have always trusted him and I was a total emotional mess that day because of days of worrying about her.The main cause of my worry was one of the office girls suggested a supplement which I had been giving my dog for months only to discover online that it is not to be given to diabetic dogs.When I confronted the vet he said she had been out for a few months and wasn't familiar with my dog's case.What kind of excuse it that?They should have to consult with vet before giving advice.I have been recommending Button Brand to neighbors and friends for years but no more.The more I discuss my disappointment the more stories I hear.I feel very betrayed and hurt by the way my dog has been treated.I know she is old and won't live forever but quality of life is important no matter what age.Also,he refuses to write prescriptions so clients can buy meds online.Have to buy them there.Why?Supposedly to keep track of what the animal is taking.Wouldn't the records show that?Also,my dog was given extra blood work she didn't need as she had just had it done a few months ago.I caught it and they did remove from my bill but it never should have happened.Now,I must find another vet because he is so incompetent and uncaring.Will never go there again. read more