21/7/12
we booked in a winery tour for 26 people over 2 months ago, sent our itinerary, which was confirmed via email. However during the week were emailed & informed the bus had to be back 30 mins prior to our scheduled time.
This morning the day of our tour that 26 people were looking forward to, we await our bus for pick up at 8:15. . . . 8:30 we call & they say its on the way. 30mins later Malcolm calls & says the bus is coming but is stuck in "roadworks" (one of our guests lives near the bus company & there were no delaying road works for her!).
The bus arrives, AN HOUR LATE! We had our first winery booked in for 10:30am (there's an hour & 1/2 travel time!) old as we expected we complain to the driver and get on board.
The bus was PUTRID! It stank. As one of our guests went to sit there were feces on the seat! We disembarked and spoke to the driver, who told us her received a call at 8:15 this morning to take the tour & was working until 3:30 am that morning.
How can Butt Bus Lines send people out with a driver who has had only 5 hours sleep? And a bus with S H I T on the seats?!
So be warned you can't take glass / stubbies on the bus BUTT feel free to wipe your ass' on the seat!
Really sad as I used them 5 years ago & they were brilliant.
Luckily we had some very generous mates who nominated to drive us all so we didn't miss our tour due to the incompetence & unhygienic facilities offered by BUTT BUS LINES.
And we still haven't heard back from them, no apology no explanation. . . . . read more