So frustrating - I called Busy Boy Moving for a quote because of their deliveries for Montauk Sofa and good online reviews. They came to our home, estimated weight of our possessions, sent a written quote with a delivery timeline of 7 to 21 days (long distance to another province), said driver they'd use was a guy named Jeff who drives long haul for Montauk sofa, he'd use his semi and we could pay Busy Boy by credit card with no additional fee. I discussed in detail with Busy Boy's Dave who assured me that everything would be in good hands, and described exactly how our things would be loaded and transported in Jeff's semi before we decided that was quote we'd go with (was pricey but we felt we could trust and didn't want to take a chance with things that were important to us). After all our possessions were loaded for the move and we flew out of Calgary, things changed dramatically. The amount owing quickly became thousands more than the written quote, claims were made for even higher weight, immediate payment in full for higher amount would only be accepted by cash, wire transfer or other deposits to bank accounts, and possibility of extra fees was mentioned. We worried we chose badly but not anything we could do at that point since payment in full was required before our possessions would be delivered so we kept tone friendly and paid by e-transfers since we wanted our possessions safe but we kept clear records since beginning and this way would have proof of payments as well. 7-21 days turned into 30 days (which is last day insurance companies cover goods in transit) and just before that date, we were told of additional requirement for $1,000 cash payment directly to the driver before we could have our possessions (driver was no longer Jeff and was a kid named Ben Carignan who said Jeff was his dad). We paid Ben by e-transfer who then showed up with all of our stuff badly shoved into a uhaul, complaining he'd had to sleep in it for the 3 days since he left Calgary in it. Uhaul confirmed they don't have a truck with max capacity that could even take the original quote for weight let alone the much higher weight we were told ours was weighed at. The damages to our stuff caused by lack of even at least wrapping things in a blanket were frustrating (bad ugly scrapes, big chips, snapped floor lamp). These were things we cared enough about to move cross country. Driver Ben said reason he took apart (snapped) the expensive floor lamp we'd collapsed and wrapped ourselves was that even though it would fit well into semi it wouldn't fit into uhaul otherwise. They hired a couple of local guys to do unloading. Busy Boy should be ashamed. read more