On June 14, 2017, I was in Odessa, TX when a major hail storm producing golf to softball size hail came through. The insurance company I was with at the time was Progressive Insurance.
Since I live in San Angelo, TX, I went on line and started my claim and came home the next morning. Progressive then told me they could not send an adjuster to estimate the damage until July 3, 2017. So I waited but I also switched insurance companies since I found that to be unacceptable.
Once the adjuster finished his work, I decided to use one of their network shops. This is how my ordeal with Busker's Body Shop began.
I took the car in to them and was told the estimate was too low but they would get the necessary supplemental to make it right in order to take the repair job. The car was dropped off the next Monday and was ready the following Monday after that with one exception: The convertible top had to be replaced and the shop they normally used was in transition from one location to another. This meant that I would have to wait "about an additional week" according to the representative in charge of this project. He estimated August 2, 2017 as the start date.
I waited patiently and have been waiting ever since then as their promises fell apart one after the other. Today is August 24, 2017! My car is still in the upholstery shop and my travel plans for the summer were completely ruined because the job was not properly assessed nor adequately executed by Busker's. Communication has been minimal and three out of four times it has been initiated by me. A million "sorrys" cannot replace the loss and it is almost September as I contemplate the fact that using Busker's was one of the worse mistakes I have ever made when choosing a body shop. The lack of customer service from Progressive was bad enough, but suffering the same from one of their network providers is something beyond ironic.
My vehicle was finished on September 3, 2017. I sent the following letter on 8/28 and have received no response from the owner to date.
"Mr. Barron responded by phone to the review on Friday, August 25, 2017 while I was having dinner in a restaurant with my daughter in Fort Worth.
Mr. Barron demanded to know why I felt it was your establishment's fault that my repairs were delayed in this manner. I proceeded to explain to him that I felt it was poor assessment, planning, and execution. The fact that the upholstery shop was not available should not have fallen on me. If you take on a job, I understand it is the insurance company that bears the cost of having to do whatever is required to see that the work gets done within a reasonable time-frame. A month and a half is not, in my opinion, a reasonable time-frame because we do not live so far away from other cities that have shops so as to prevent a solution from being found.
At this point, Mr. Barron began raising his voice and became argumentative and belligerent. He kept cutting me off and I finally told him to lower his voice and show some respect because I was his customer. His answer was simply, "I don't care!" At this point, I terminated the call.
My daughter, sitting next to me, heard the entire conversation and was astounded by the lack of professionalism and customer service offered by Mr. Barron. He is in dire need of some training in customer service skills. I am not interested in getting him fired as that would do nothing to upgrade his skills, and I'm sure he needs his job just like we all do. I also am not looking for an apology from him and I ask that he not call me in the future.
However, in order to ensure that this type of incompetence in completing a job and in providing proper customer service is not simply "swept under the carpet"; I will proceed with the aforementioned postings of this entire matter on all applicable informational sites as soon as the work on my vehicle is finally and satisfactorily completed." read more
