The current workers are some of the rudest people I have ever encountered there. The lady that is…read more"in charge" denies toys, clothing, etc. She told me my freshly washed clothes were junk and that she would not except them. I told her they were not dirty and she could smell them if she liked she said "NO"! that is fine but I didn't know that she was the leader in standards, the clothing she was wearing was not that great so I'm not sure why she would act like that, its a donation center. Im just wondering if she just doesn't want to have to sort them, or just do a decent job. The past few years the way it is being ran is a disgrace, I have gone there many times and most of the clothes in the bins were not in as good of condition as the stuff I was donating. Who is she to say what the community wants or needs. To top it all off the pricing is outrageous for donated items. Its sad, I was donating that stuff so others could find clothing and toys at an affordable rate but I GUESS THAT DOESN"T EXIST ANYWHERE IN THIS STATE. For shame on your company and workers. I have been there a few times since she has started and I can only say she has never been kind to me. I think maybe you should find people that want to do the job, are happy to have the job. If you don't like what you do move on. In a state where everything is so expensive they should be ashamed of themselves and the way they treat people. I will tell everyone I know how crappy the service is, how rude they are to people,. It borders on hatefulness the way they act over there. Take a note of how awesome the donation center used to be before covid-I'm not sure what has changed over the years besides the quality of workers that they hire. Maybe that is intentional, I don't know but I do know that business' don't last long, or if they are still around aren't profiting like they used to. Keep that in mind. I will never shop there nor will I ever donate anything there. I will just give it away first, throw it away(good stuff, that's a shame), maybe I will just take it to a competitor just for spite

I have been donating to this store for about 8 years with no problems - last week, and today, March…read more14, I was met by two women who accept the donations at the back entrance to the store building I had brought a number of items last week, including 2 sets of brand new Christmas dishes, 3 small appliances that all worked fine, a large popcorn popping machine that was brand new and a number of clothes - all of these things had been in storage for about a year, but now we had to clear it all out so I was bringing it all to this store - I had not noticed that one of the bags of clothes had a clump of something that looked like cat hair on the top shirt - the older woman looked at that, and rifled through the bag for a second, announced that everything was covered in cat hair, and she didn't want any of it - I apologized, even though I knew everything had been washed and folded before they had been put in the bag and took the bag back home - I got rid of the top shirt with the hair on it, pulled everything back out of the bag, shook them out, folded them again, and put them back into a rainbow colored, large rope tote bag that I was also donating I brought this all back to the transfer station thrift store today, and the second woman who had been there last week rudely said "so, do any of these clothes have cat hair all over them?" - I said no, they didn't, and she still rifled though them, obviously not believing me - I put another small bag of clean clothes on the table, and thanked her - she have me stink eye, never thanked me for anything, and I left Needless to say, I will never be back to this store with donations again - I recommend that anyone reading this save yourself from this bad attitude and take your donations to Salvation Army, Goodwill or any number of homeless shelters in Hilo - do not waste your time giving to this place that clearly does not appreciate what they are getting and do not know how to show gratitude

Fast, efficient, friendly, and helpful. They were understanding that this was out first time using…read moretheir service.

Pulled up and seemed weird. It guy came right over and helped carry my couple of boxes of cans…read more Was process

In reading past reviews, workers must have changed because I've been going here for last 2-3 years…read moreand never had any issues. Infact, the boys have been helpful, courteous and knows that I recycle the good trash bags. I use to go to Mr. K's recycling, but the traffic congestion gets really bad at times and Atlas is so much cleaner.

Cannot follow directions ask for my refuse bag and a guy in an atlas recycling shirt made some…read moreunwelcome comments. Do not listen very unprofessional take your HI 5 recyclables elsewhere!!!!!

I requested trash pickup in Papaikou area in August 2019, and set up auto bill pay. I have been…read morecharged for three months and trash has not been picked up ONCE. I've called several times and EACH TIME left a voicemail and have not had a SINGLE call returned. STOP CHARGING ME GODDDDD. Absolute trash service. Pun intended.

This business is so professional and I am very impressed with the service. They have a few rules…read morewhich are fine and easily followed so the drivers don't have to handle a lot of heavy weight . The owners are easy to talk to and always willing to help with information and pick ups.

Come early or expect to wait on the weekends. There are separate area for metal recycling and…read morehousehold garbage disposal. Ope

Good service and fast. Reliable hours, especially the one in Kona. Pretty easy to find.read more

Fast, friendly service! Easy drive-in and drive-out…read more Fair pricing. Have used this facility for many years and have never had a problem. Will continue to be their customer!

IN BUSINESS ITS ALL ABOUT THE CUSTOMER SERVICE EXPERIENCE!…read more IT'S SO REFRESHING TO HAVE SUCH A POSITIVE EXPERIENCE WITH THE FOLKS AT RYAN K TOWING SERVICES! When you are having car trouble and need to have your car towed it can be a stressful day. Some companies do not understand the value of having outstanding employees on staff and hire very marginal people that can destroy their company's name and reputation by having a terrible attitude and just being plain rude and obnoxious! This is Not the case with Ryan K's Towing Services! They have OUTSTANDING EMPLOYEES! I dealt with Harmony and Koa and both were so helpful, understanding, polite and showed a genuine interest in helping me out with my car situation. Thank you so much for your friendly, courteous, professional customer service! You are Very much appreciated! Excellent Employees are the Ambassadors of Good Will and Outstanding Customer Service and can make or break a company! It's all about the customer service experience! Ryan K Towing Services shines like a Rock Star they have a great staff representing their company! I called the Insurance company and Raved about your company's service and professionalism! Plus I was also called and did a phone survey too! The service rep was taking notes about my positive experience with your company as well as my negative experience with the other company in Hilo! Will I use Ryan K Towing Service again? Absolutely! I highly recommended using Ryan K Towing Company!

The one star is for the one nice guy who tried to help us but ended up no being able to find what…read morewere looking for. We ended up guessing and buying what we thought we needed. The girl in the office couldn't stop coughing, looked super sick. Now is not a good time to be working sick. We were told be 2 people to have them check the tires before we buy because they're known for selling and making money off rims and tires even if they dont hold air. We were mainly looking for rims anyway. The lady in the front told us how much it would cost for rim and tire and the tire was flat. We had to ask if we could get some air in it and check for leaks. We waited for some time but eventually someone came down and took the tire. My husband walked with him asking if they had anymore of the same rims? No answer. He tried to make some small talk, nothing in reply. He ended up jumping in a car and speeding off leaving my husband in his dust. Super rude! We ended up waiting for awhile not even knowing if he was coming back. Eventually he did, my husband asked if there were any leaks, he said nothing and started walking away. So I asked again, is it holding the air? And he just sped off again. Real shady. The lady in the front could clearly hear how frustrated we were with no answers but also stayed quite and just asked us for money. She also charged a random disposal fee for what? We didnt ask to dispose of anything. This is the absolute worst customer service I've ever experienced. Shady business for sure, we will not be going back.