DO NOT FALL FOR ASTOUND'S LIES. After making all sorts of promises, they raised our bill slowly…read moreeach month, hoping we wouldn't notice. Service was spotty at best. They made us jump through all sorts of hoops to cancel. We cancelled on the 2nd of the month, and they billed us for the whole month. We called and asked to just pay for the service we used and they said they couldn't do that and would send our bill to collections. Customer service hung up on us lol.

This is the worst internet provider I have ever had, I wish I could negative stars. Not only do…read morethey not value loyal customer by hiking your prices up year after year after year, they have failed to spell my name correctly on bills after YEARS of telling them it's spelled wrong. The service itself lags, cuts out completely and will go through spurts of not working. I can't wait to move so that I can SWITCH TO SOMEONE ELSE. Over $100 for shitty internet. DO NOT GIVE THEM BUSINESS UNLESS YOU LITERALLY HAVE NO OTHER OPTIONS.

The women who worked in the office openly mocked me when I was confused about the equipment I was…read moretold to return. One of them got hostile when I tried to make a phone call. The service for astound is already really awful. Do not go with them. They have terrible service and their employees are not well trained & will not assist you.

2013: I switched from TWC to WOW due to price increases…read more Since then my bill for classic cable (no movie or add-ons) and their slowest internet nearly doubled from $85 to $155. I am resigned to switching every 2 years now to get an introductory deal as all cable services here are simply shysters. Switched to DirecTV and now get unlimited streaming on my mobile devices through AT&T. I'm sure these companies realize their time is limited as streaming and al-a-carte options become available. For me, all I need is Fox News, fox business news, discovery and a couple others...look forward to the day where I can order exactly what I want and not the garbage (CNN, oxygen, bet, music) channels I don't even consider watching. Now I am getting internet alone through WOW for $47 (including modem rental) and 2 years of DIRECTV (with more functionality than with WOW) for $57/month...so $104 is certainly less than $155 with WOW Update 3-2018: charged $63/month for WOW internet. Called to downgrade to 10 mbps but was told the price was for new customers only. Sad. Terrible Update 6-2018: no reply from customer service. I had slow download speeds. Speedtests (with all WiFi connections disabled) was about 15 mbps. I called customer service. They said I am paying for 30 mbps but the modem (that they provided years ago and I lease monthly from them) only supports 15 mbps! Will trade in to WOW this week and expect prorated charges since the hardware does not support what I've been paying. Terrible. Update 7-2018: I replied to customer service with my account information after the last review at their request. This was weeks ago. No reply. ABSOLUTELY NO customer service.

Very convenient, professional and nice work. Changed my son's charging port today. Thank you very…read moremuch for saving the day for our son during his catastrophe when his phone wouldn't charge.

Mrs.Jo Ann really helped me out.I needed a phone right then and there and she helped me out with…read moreeverything,on Saturday on memorial weekend no less.I'm very appreciative of everything she did for me.She was very sweet and nice to me and was very helpful.Would recommended to anybody! Luke age 13

It's difficult to write this review because I know that the owners of this company are high…read morecharacter people. In regards to service, they always did a good job. No complaints. Communications were okay but far from great. The response times were mostly the same day but other times it may take a few days. The area of concern was that we went to cancel the agreement we gave verbal notice 18 months prior to the expiration of the lease. We spoke again 4 months and told them we were getting bids and that they could bid as well, which they did. Thirty days before the contract was up we called them to tell them we chose a different vendor. We were told that we never gave written notice as per the contract. I was disappointed that the verbal meant nothing but I also recognize that legally they can enforce the agreement. Just be careful and read everything.

I work with a high volume car dealer, with multiple phone lines, paging and music, and I have never…read morecalled Midwest Telecom that they didn't go above and beyond to get us taken care of. I email or call and both are answered in a timely manner and the problem solved within a day! Great company and great people

I traded my 3 year old phone in for a free upgrade to get a bit better camera. Nothing extravagent…read more Now I am being charged 30.00 per month and they keep saying they will fix it but it has been over a week. 2 different people helped me the day I was there and apparently no one has authority to fix this issue. No one has offered a solution but 'we are working on it'. Most reputable businesses stand by their word and have a manager in place to fix issues.

Service staff was awesome, took their time and answered all my questions. They bent over backwards…read moreand helped me with my broken phone and helped me with my new phone.