Horrendous experience with the jerk slumlord and the absentee owner. we are leaving them soon and…read moreevery time we have needed help, landlord tried to somehow make it our fault and avoid fixing it. they provided me with a fridge that malfunctioned and he charged me to fix it, claiming it was mine! I felt diminished and afraid to ask for help because of his projection and gaslighting and his general air of arrogance. when I called him on it, he pulled that "I have a wife and daughters so I couldn't possibly be sexist" card. He dismissed my disability and raised rent consistently. In an already predatory market, avoid them!

If this business is any indication of how people in Idaho Falls act, then I want nothing to do with…read moreIdaho Falls. I am looking to relocate to Idaho to be near my elderly parents, and since both my wife and I are retired and are taking care of her disabled son, we have a Section 8 (Housing Choice Voucher) to assist us. After finding out the amount of rent we could afford, I started looking online for a place to rent. I found a place that would qualify, saw that they accepted pets, met all the companies rental requirements, and paid the application fee. We were approved for a unit, but when they sent the lease I noticed that there was an additional pet rent, and a maintenance service fee. These two "fees" put us over the rent amount approved by Section 8, thus disqualifying us from the unit. In addition, the company charges a non-refundable $250 "lease initiation fee". What upsets me the most is that if they had listed the "pet inspection service" on their advertisement or anywhere on their web site, we never would have applied for this property. Now we are out the $75 application fee. I spoke with the office and explained that due to the fact that they have misleading advertising and are not upfront with additional fees, we would like at least a partial refund on our application fee. They are going to "look into it", which of course is a polite way of saying no. In short, this company charges hidden fees, is not open and honest about their policies and only cares about making money, at the expense of its client base. Stay away from this company.

Very responsive and friendly team! They really care and go the extra mile to take care of their…read moreowners and tenants.

Gemstone property management is the best! They are attentive and professional while maintaining…read morethat small town customer service feel. Gemstone goes above and beyond, I highly recommend!

Aaron is extremely patient with his clients and helps them obtain what they need. He wasted no time…read morein looking for what we wanted, nor in finding it. We gave him our specifications and he found them. He didn't waste our time trying to show us what he thought was good for us, he took our ideas and put them together. In looking at the houses we did, I told him that all other houses went back to "the one" and was scared to settle for less than that - even for 5k-10k fewer dollars. He insisted that we go with what we want since this is the house that we wanted. At times we felt high-maintenance for our part, but Aaron never made us feel that way. He cares about those he helps and works to get us what we are looking for. Huge help, big heart. Aaron has character and you will be able to trust him right away.

Stay with me on this one, this is going to be a little different…read more.. Aaron and I met when he was looking to become an investor many years ago in Long Beach Calif. (He now owns 17 units). He was also a successful contractor specializing in working with realtors and their clients. He proved to be head and shoulder above the competition when it came to the details and quality of his trade, always exceeding the expectations for me and my clients. (I am a realtor in Calif.) When Mr. Gerry left So Cal to expand his real estate business in Washington, I had the good fortune to refer one of my clients (That sold a home in Long Beach) to him for their purchase in Puyallup a few years back. After Aaron completed their relocation they sent me a glowing letter of appreciation stating what Aaron had done to accommodate them in a very difficult time in their lives... "Aaron was the perfect man for the job. Always thinking ahead and knowing where we were headed before we even knew to ask the question" ,"He talked to us like people not a statistic" and " "He made moves that were not always in his best interest, but made the deal better for us" I will always refer my Puyallup area relocations to Mr. Gerry. Thank you for doing everything you said you would. (And then some).

I've invested with and worked with this team for over 8 years. They are very aware of what a real…read moreestate investor needs. Their management practices are top notch. They also have a very engaged maintenance team. They do enforce the move in and move out conditions very well and I think that is why you see a lot of unhappy tenant reviews. As a property owner I am happy to see this level of enforcement. It's not an easy job and they are great at it.

By far the absolute WORST rental company in this area. Not only did they charge me a double…read moredeposit just becouse my credit was less than "perfect" they also forced me and my family to move during the Covid pandemic and maid outrageous claims to saying I "Trashed the place" after my husband and I spent 6 month's fixing it up becouse it was in almost un livable conditions when we first moved it. We refinished the kitchen cabinets that were falling apart from mold, steam cleaned the carpets in the entire house, planted grass in front and back yard, added a island to the kitchen to make it more chief friendly and was in the process of refinishing the bathroom when we were told we had to move.. Then they charged me an extra amount and sent me to collections on an unfair claim...yes I have picture's and all my proof... NEVER EVER rent from Jacob Grant I don't know how they're still in business.

Absolutely fantastic and helpful. Our gas was shut off (not our fault as the property owner and not…read moreus were reaponsibke for the gas bill) and they helped us with accommodations for the few days it took them to get the gas back on. They were helpful in an emergency situation and they treat their customers with courtesy and respect. Thanks 4 Corners for your Help!!!

I currently live in California but reached out and connected w Amy. Im so glad I got her. She was…read moreprofessional yet personable, she understood where we were coming from and explained everything to me and my husband and now we're ready to move on to the next step. Don't believe everything people say, see for yourself, I did and now I know I made the right choice w home river group.​

We rented a nice house from home river group for 1 1/2 years. We had to deal with with 4 entities…read moreinstead of one local property manager. We had more charges than what we expected originally. They use automated responses which is not reliable. The local property manager has to put out fires every time she turns around. The property was not cleaned or in rental condition when we rented it. We do not recommend using the contract home River group gives you to sign.

We went with Blue Pine based on the good reviews we read and the experiences of others. To this day…read moreI don't understand if it was the people we worked with or the company as a whole prioritizing specific clients of theirs. We rented out our property for two and a half years. During that time, we slaved to try and contact our agent, and they would never call us back even after conversations committing to a call back the very next day. The service was terrible, communication was terrible, and they had no professionalism. Appliances that weren't replaced or tended to by the previous renters or blue pine: the food disposal (broke--a screw flew out of the sink), water filter, sinks (unbelievably clogged), windows covered in hard water stains, front door seal allows light in at the bottom, the light fixture is broken in the master bedroom, and there is a mouse infestation in the garage. I understand every company has its problems, but after asking around, many people have had the exact same issues I've had. Blue Pine is a terrible company to go with if you are a homeowner. I do not recommend.

Blue Pine was recommended to me as an excellent property management company by a trusted friend and…read morethey have been stellar to work with! They inspected the property I needed to rent, and ran background and rental history and credit checks on potential renters. They recommended I fix some things so the renters would be happy as well. The people BluePine selected for me were the best renters imaginable. It was well worth it to me to pay the modest fees charged by Blue Pine for their services. They were very responsive to any questions I had for them. If I could give them ten stars, I would, but since I can only use five stars, they get all of them, with gold glitter!

When you place a work order for maintenance they close it out and don't fix anything. They tell you…read moreit don't need fixing at the time. Once my contract is over I will never do business with them again. I hope this can be useful to others. Look else where

This is the worst property management company I have ever had. DO NOT RENT FROM THEM!!!!! I lived…read morein a townhome for a year and half from them and go told to vacate because of smoking long story short these people are scum. I asked them multiple times if the carpet in our place could be replaced because it smelled like urine and poop and was so nasty I didn't want to take my shoes off or let my newborn or one year old play on it. But nope never got it changed. Then I told them I would paint the walls because I had damaged them moving furniture and they said they would when I moved. Here's the great part I moved and got my deposit back and they charged me for replacing the carpet and painting and other things I didn't do. Granted my husband is a professional flooring installer and knows new carpet from old. So instead of getting my deposit back I now own them $1438. Hahaha yea right ill see you in court. These people are thiefs. Stay far away

They falsify charges at close inspection. Take pictures of EVERYTHING inside and out when you move…read morein AND out. Meticulously cleaned by a professional grade cleaner prior to leaving and they charged $200 for doing the same cleaning that I did AND charged for painting worn of paint that was worn off prior to my tenancy. Proceeded to claim that they paint walls between tenants and without giving any actual information/evidence said there were "some things that needed a bit more." They offered a "courtesy" $75 additional refund but said it was my fault that I couldn't be at the closing inspection because I was at work or else I could have taken care of cleaning as they would see fit. Real charmers these guys.

This place is the worst. I applied on a Monday and they took my $50.50 application fee. Never heard…read moreback from them. Noticed place was no longer available on Thursday and called to inquire. They said place was taken by someone else and they are keeping my application fee. What did I apply for if you have no place to rent? Ridiculous. Avoid at all cost.