This was the worst experience we have ever had with a property management company. We moved to Idaho Falls on a temporary assignment for my husband's work. We were renting out our house in another state at the time, and so were familiar with landlord/tenant agreements and were acting landlords ourselves at the time. There were very few houses available to rent at the time we rented, so we got stuck with RPM.
When we moved into our rental, there were many signs that the property had not been looked after well. There were marker marks on the walls and doors, the carpet was torn, stained throughout, and unraveling where it met the tile, and the yard/grass was bone dry because the watering equipment was either broken or turned off. One of the rooms was decorated poorly as a nursery, and there was clearly water damage in the bathroom in the basement. It also appeared as though there had been no professional cleaning or carpet cleaning done, which we later found out was something that was supposed to happen when tenants moved out before new tenants moved in. We made note of all of those issues on the "move in" sheet.
What has really clenched this need to write a review is not that it was in such poor shape, but that when we moved out, we followed the cleaning list, moved appliances and cleaned behind them, cleaned floor boards, light fixtures etc. (all according to their list, which appeared to go way beyond what landlord/tenant law requires), and yet, they claimed that there were "issues" and basically took 3/4 of a $1500 deposit. Clearly, there were tons of issues before we moved in, and they did not seem to take that into account.
Additionally, the people that worked there, in our opinion, were often cranky, rude, and disrespectful. It felt like we were treated as 2nd class citizens because we were "renters" (regardless that we owned our own house elsewhere, and both had good respectable professional jobs that earned plenty of money). There were several occasions when the rule/requirement of giving notice for a visit to fix something or turn off watering systems etc. was not followed by this company. Overall, this company did not appear to respect the Idaho landlord/tenant agreement as they should, and we felt like we were treated with disrespect and disdain. While, I know that Idaho Falls does not have a lot of options for rental companies and rentals, we would steer clear of this company if given the choice. read more