I have used Burwell Post Office several times before and found myself always paying more than in other Post Offices, but today seriously has left me vowing never to use Burwell Post Office again. If you get the wrong member of staff it seems you will be reaching for your wallet.
Went in today to drop off a parcel booked through Click & Drop and it was just over the weight specified on the label. Was told my Click & Drop label was therefore invalid and I was charged over double what I had paid for the original label.
I use Soham Post Office a lot more and the staff there are warm and friendly, not rude and antagonistic as I experienced at Burwell today. I've dropped the same parcel off in Soham every week and never had an issue, the one time I go to Burwell and it magically gained weight.
My advice - drive to Soham, Exning or Newmarket and save yourself some cash. read more