These People are amazing... Great service from the front of the house to the service techsread more

Would give zero stars but the gentleman who set my appointment over the phone and the male staff…read moremember who walked across to get my vehicle were good but overshadowed by the actions of the others. I received very poor in person customer service and the female worker was very rude and snappy over the phone while trying to get clarity on my truck. So i had tl leave work and go see in person to get status of vehicle. Was told that was never looked at (although vehicle was dropped off night prior to get a diagnostic scan). Asked where was my vehicle and another worker came outside to let me know it was at the home depot across from the shop. Parked there. The male staff member went and brought me the truck letting me know they NEVER TOUCHED IT!! this was beyond horrible and will be doing a Google and yelp review because of this.

wouldn't recommend to my worst enemy. a complete waste of time and money. took my car in for what i…read morebelieved to be a slipping transmission (found out eventually it was) and nobody could "duplicate the problem ". they did however have one code pop up for somthing COMPLETELY UNRELATED TO THE TRANSMISSION. CHANGED IT. AND THE PROBLEM STILL OCCURS. then had the nerve to charge me almost 700$. if you knew you could not fix what i was describing WHY THE HELL WOULD U FIX SOMTHING COMPLETELY IRRELEVANT. my car is more modern so i truely believe they didn't have the knowledge or even cared to deal with a potential transmission replacement and decided "well they're already here might as well charge them for somthing". Long story short for so called "transmission specialists" they sure don't know too much or would've saw the signs of it slipping. won't have to worry about me anymore i will NOT EVER be back.. and people say support small businesses.. yeah right

I took my 2008 Cadillac SRX into this place to have the transmission fluid checked, as it requires…read morebeing on a lift while running to do so. I bought this car cheap and put in a used transmission myself, and it was acting as if the fluid was low. They added the fluid it needed and checked it all out, and certainly could have tried to rip me off but didn't. Here it is a year later and I have no problems with it. It's nice to know that there are decent trustworthy people around.

about to have to take action and take them to court! paid 14k+ to get my car fixed &' it was never…read moreproperly fixed. my son had his truck there as well and he paid to get his AC fixed and apparently their machine was down after his truck was there for 2+ weeks. He had to go pick his truck up for work and they never fixed his AC but now do t want to give him the money he paid for it to get fixed back! Do NOT TAKE YOU CAR TO THEM!‼

Everyone at the place is so helpful and extremely kind. They help us take really good care of our…read morevehicles. The owners always take time out to tell you how much they appreciate the business and just enjoy talking with you as a customer and as a friend. By the way, we should be paying them due to the pet therapy that Max gives to everyone! Max is awesome!!

I have bought several cars from Ernesto over these last 10 years and I am always pleased with the…read moreoutcome of the deal. He is honest and gives a fair price for both your trade in as well as the car that you're planning to buy. He may not have exactly what you're looking for on his lot but will actually find another source to get it from such as auto auctions or other dealerships. He found the exact car I wanted with all the features that were on my wish list right down to the color that I wanted. I have used his repair shop on a couple of jobs and was impressed with how professional and courteous they are. I just can't say enough good things about this dealership.

I'm a roofing salesman, and former car salesman and I've never dealt with more honest and up front…read moresales people than Ernesto and Dylan. If you've got time to read my story, read on. After a friend of mine who was stationed in Germany moved back to ft hood in the same weekend his family lost their home and his step father in a fire. In part to this it was causing money to be tight for Chris. Helping his family out, his own moving expenses, and on top of that he absolutely needed a car to go back and forth from ft hood to Mansfield. 21, didn't have bad credit but certainly not an extensive history. So we went to autonation and were out right lied to being told he needed a 20% interest rate on a 10 year old truck with over 100k and no options, which started a big fight between the salesman and I. We left, and EC was the last stop before we gave up for the day. Let me tell you how awesome these guys did. At the other dealer did they care that Chris was active duty? No. Did EC? Absolutely. The other dealer, did they care he just lost his father and didn't have much cash? Nope. Ernesto helped. Did the other dealer care that Chris had a long drive to see his family on the weekends? Nope. That's where Dylan came in and landed him on a fully loaded diesel Passat for $100 less per month than he was expecting to pay. These guys were so wonderful that today I brought Chris's mom in and traded her fiat for a Cadillac TWO YEARS NEWER for only $20 more per month than she was paying. AND her credit had tanked since the fire. And they're even throwing in a new set of tires for the car! If you need a car, this is absolutely the place to get one. In all my years in this business I've never seen a dealership work with you like they do on your down payment and your monthly payment, even to go so far as to pay less than you would at any other dealer. If you have bad credit they don't treat you like some poor person or an idiot, you get respect which is why I will tell everyone to come here. Period.

Owners Jason and Whitney are great... Very fair on price and do amazing work. They will be the only…read morepeople we will trust with our vechiles!!!

This is a great family owned shop that is local to the Burleson / Joshua area. I've been working…read morewith them for about 3 years and they have always taken care of me and my trucks. I have a high milage 2011 f350 that they replaced the motor on. The job was done quickly and on time. They have always met or exceeded my expectations.

Awesome, Professional, Friendly, Knowledgeable, Listens to you. These are words that describes…read moreFirestone in Burleson, Texas! They are on top of their game at this establishment! They offer on-line appointment making. Extremely easy and they were ready to check car when I got there for my appointment. I am highly impressed with this store. Building was clean inside & out. They have all the necessary accommodations for people that have disabilities . I even like the landscaping. Their shop and stall bays got thumbs up also. I believe it is Quality Work, Rodney, the tech that replaced the CV Axle and Wheel Bearing on front was informative and nice. The gentleman actually brought in the damage CV Axle to show me the damaged part. That is great. I have not had that done in many years !Parts & labor guaranteed for 12,000 miles or one year.. Firestone is conveniently located in Burleson. I believe this store is # 1 on my auto repair shop. Thanks to Beth (Mgr), Romell (Customer Service), & Rodney (Auto Tech (mechanic) and all the staff members. I appreciate you all!

I had such a great experience at the Firestone Complete Auto Care in Burleson. Stephanie was…read moreincredibly helpful, friendly, and patient. She made the whole process easy and stress‑free. I'll absolutely be returning to this location -- highly recommend!