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Burr Ridge, IL

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Burr Ridge Park District

5.0 (7 reviews)

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Doggy Paddle Aquatic Center For Dogs

Doggy Paddle Aquatic Center For Dogs

4.1(126 reviews)
17.3 mi•Noble Square, West Town

We brought our dog here for a first time swim. Our guy is not friendly and very nervous of new…read morepeople- Laurie handled him perfectly, and he enjoyed his swim with her. I love that they make sure the dogs are prepared before they allow them to swim alone. They set them up to be safe and successful. Making an appointment was super easy. I left a message, and they called back shortly after. The second time, I left a message with times that would work, and Laurie called back to confirm what she had.

I'm deeply disappointed by my recent experience with Doggy Paddle, despite the fact that there are…read morethings they do well. The instructors who actually swim with the dogs are consistently lovely, kind, and attentive (Julian especially), and the facilities are clean and well maintained. Unfortunately, the customer service and administrative processes completely undermine those positives. Last August, after my friend's dog Maverick passed away, she contacted Doggy Paddle to transfer his remaining swims to me as a goodwill gesture in his memory (he swam there regularly for several years). Doggy Paddle accepted the transfer -- they requested and received my dog's vet records the same day. However, I never received any confirmation via email or text showing how many swims were transferred, what type they were, or when they expired. There is also no online portal or way for customers to check their balance or expiration dates. Over the following months, Doggy Paddle emailed me multiple times asking for a fecal test, which reasonably implied the swims were active. At no point did anyone mention an expiration date or warn that the swims were nearing expiration. When I attempted to schedule a swim this month, I was told the transferred swims had expired and that I needed to purchase a new package. Apparently, the swims my friend had purchased had expired one year after purchase, on January 1, 2026. When I called to discuss this, they acknowledged there had been no communication on their part to confirm the package was transferred or to share terms/conditions, but repeatedly stated that it was my responsibility to ask or my friend's responsibility to tell me the expiration date, and that expiration dates do not reset upon transfer. They refused to make any exception or accommodation and said there was "nothing they could do." Sorry, but asking my grieving friend when her passed dog's swim packages expired wasn't a priority. This should have been on Doggy Paddle to communicate to the customer at time of transfer. They'd already earned the money from the previous sale; they lost nothing by extending the expiration date a little longer. I requested that they extend the expiration by four weeks and we'd come swim during that time, and they said no. Scheduling itself is also unnecessarily frustrating. You can only book via text or email, which often becomes a long back-and-forth, and there is no transparency about available times -- you can't see a schedule, only ask and wait for someone to tell you what's open. Holding customers to expiration policies that were never disclosed, combined with limited scheduling access and no account visibility, is extremely frustrating. The lack of empathy given the context -- a transfer following a dog's death -- made the experience even more disappointing. It's unfortunate, because the staff and facility are unique in Chicago. My dog loves swimming and we relied on Doggy Paddle during rehab, but I will not go again. This was a senseless policy to hold the line on given the circumstances.

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Doggy Paddle Aquatic Center For Dogs - Doggy Paddle swim session

Doggy Paddle swim session

Doggy Paddle Aquatic Center For Dogs - Skeeter the Corgi-Lab : )

Skeeter the Corgi-Lab : )

Doggy Paddle Aquatic Center For Dogs - Play time in the "park"

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Play time in the "park"

Midtown Athletic Club - Exterior

Midtown Athletic Club

3.3(53 reviews)
1.7 mi

Classes are great and the trainers are the best and really kick ya in a good way - and so friendly…read moretoo - especially Kim Bishop!!

PROS: The staff! Really their best asset is their friendly…read morestaff members who get to know you. This includes wonderful trainers who can take you from zero to hero as far as someone who NEVER works out, to someone who can develop a fitness routine. Programs: Lots of great programs like Tennis-In-No-Time, swim lessons for kids, and as I said before, great trainers you can book to achieve your personal goals. Tons of equipment to choose from in a bright, open space. Some regulars you can get to know and learn techniques from. CONS: Pool area feels too "open". Don't need peep windows all around the pool. I felt weird swimming in there so I never did. Close it off. Management change up/corporate vibe. Don't let you even hold your account for a month now (even though they used to). It's a pricey, luxury gym with clients that pay more to get more so making people jump through tons of hoops to hold a month for travel, work, etc doesn't gel with that vibe. If you give a months notice this should allow plenty of time to adjust staffing. You have to pay extra for a lot of stuff, so in order to use a lot of what really makes a gym like this worth the extra $ in the first place, you have pay EVEN MORE. Otherwise you are mostly utilizing equipment, classes, and such that you can get at other gyms for way less.

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Midtown Athletic Club - Fitness floor

Fitness floor

Midtown Athletic Club - Indoor tennis courts

Indoor tennis courts

Midtown Athletic Club - Indoor pool

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Indoor pool

Burr Ridge Park District - parks - Updated November 2026

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