Worst move of my life. 3 smarmy guys showed up at storage unit. I let them in and went outside. The leader, Brandon, came out and pretty much ordered me to leave, which unfortunately I did. That was 8 am. They eventually showed up at my condo at 2:45 and told me they hadn't had lunch and needed a break. I went in search of them at about 3:45 and they told me they had "loaned" the elevator to a contractor and he hadn't brought it back.
I asked them to bring up furniture, but they brought up one box at a time to the 15th floor. All boxes were opened and upside down, with so much breakage. One carried in a boot try and asked me where I would like him to put it.
They brought up the table but did not attach the top. I asked them to put the top on and they asked each other "do we have a screwdriver?"
My Canadian made Casalife storage bed, which I had had customised arrived with deep gouges out of it. (I had wrapped each part of this bed in multiple layers of packing saran wrap, which they had removed.
They put a double sized mattress on top of the queen sized bed and refused to change it out. I am an elderly woman and I had to drag the queen sized mattress out of one room and around the corner door into the other.
I had a murphy bed, and as they were leaving they said it didn't fit in the elevator (which it did) and they left me with the worst mess I have ever seen.
Nothing put together. So much missing. Outdoor furniture broken. I put a note on the murphy bed so the building would not dispose of it but didn't realize there were other pieces there which were disposed of, rendering my murphy bed pretty useless.
They were in a big hurry to leave.
Company is supposed to have insurance but apparently they don't like to make a claim. One of my garden chairs Jensen Jarrah wood, was broken and Martin "fixed" it himself. It no longer folds. Rob took a picture of a large box of broken dishes (all had been packed in different boxes) but nothing was done about that. Emil made and appointment to come and see me........I am still waiting! I have seen many bad reviews but they seem to disappear. Mostly the bad reviews are from single women, seems to me if there is a man involved things are done well. They told me they were going to fire Brandon (?), which was no help to me. Then they told me he was fired, and then they told me he had quit. However, there were three involved with this disaster of a move so the other two are still there.
I was left in tears, moving furniture myself and seeing me treasured pieces in bits. I have moved many times in my 70+ years but this was the worst ever.
Try Two Men and a Truck if you want honesty, efficiency and really good and pleasant service.
Brandon should have read Braydon
First part of my move from house to storage unit was great with Rob. When I booked 2nd part Martin said it would cost more and I said that was fine provided I had Rob and crew, he agreed but that didn't happen. I got the one with the rotten teeth who was quite nasty. read more