We booked and paid 500 Euros for a private tour with owner Christian Otel. One month prior to our arrival our son, who was active duty military, passed away. I wrote immediately and informed Christina of the tragedy and said we would not be coming to France due to the horrific event. Christina wrote back "I'm sorry" and a few other words. I am aware she has a no refund policy but I wrote a few weeks later and asked for some empathy and would she consider a refund in view of the extenuating circumstances? Christina replied "I will not refund you as per my policy". Can you imagine a human being, let alone a small business person being so callous? I booked and paid deposits (or the full amount) to 14 separate events for our trip. EVERY single business gave us a full refund INCLUDING the airlines. The airlines never give you a refund, however due to the horrific event of the loss of our son, every business or person we had contracted with has been beyond wonderful except for Burgundy Wine School. It is hard to believe that anyone, I don't care who you are, could be this selfish of a human being? Christina did offer for us to come at some later date or give our purchase away. Really? Would I be willing to spend a day with person who cares so little about a fellow human being? It makes me wonder how she would treat one while on tour with this attitude? I have no opinion of Christina's wine knowledge one was or the other. read more