Came here for some quick lunch after needing a quick pick me up. The line was wrapped around the building in drive-through and unfortunately, I put in a mobile order, so had to wait in line. Conveniently, the line went pretty quick and I wasn't waiting more than five minutes. read more

Food was okay, drive thru was long I get it. Maybe train your staff a thing or two of racism. I pulled up after work didn't eat lunch and I drive an hour everyday. Gave this big guy my card, I'm minding my own business waiting for my food and out of nowhere I hear him shout out "ni hao ma" twice to me. I turned around like "EXCUSE ME?" He said it again I shout back "I'm not Chinese." Did he apologized? Nope. He gave my food, drink, and card and I dipped right away. Mind you I'm a first generation Vietnamese American born and raised in the states my entire life. Burger King please train your employees. If you go and you randomly get insulted, please make sure you ask for the employee name and ask for the manager. The good thing that person didn't say the other word then things would've went south. read more

I had a great day today at this location my food was delicious and I got a hot fries usually we got hot food all the time

La comida siempre es muy fresca y el servicio a mejorado las veces que he visitado esta muy limpo

Ordered the BK Big Fish and got a paper thin filet that's obviously been sitting under the lights. The old fish sandwich lived up to its name, but I don't know what this is. read more

Best BK I've ever been to! My order came out very quickly even in the midst of a rush. Burger wrapped expertly in the wrapper which is always a great sign. Delicious grub and I'll definitely be back read more

If I could give this zero stars I would. My kids love Burger King. Unfortunately, the only restaurant that Door Dash and the like will use is the Norwich CT location. Every single time we have used mobile app our order arrives incorrect either missing items altogether or the items prepared incorrectly. If you do order please use door dash they are generally good about issuing you a refund when the restaurant makes a mistake. If you use the mobile app through 3rd party like Walmart plus to claim a discount the only thing you can do is complain via the chat bot. Then they will issue you a partial refund as a credit that can only be used at Burger King. This is unacceptable because no one is held accountable for the mistakes and they continue to happen. Our last order was terrible, it took over an hour for them to fill the order. When it arrived two items were missing, three drinks were replaced with a similar item which costs less money and we were not issued a partial refund and the burgers we received were not prepared correctly. They have never given us the extra cheese that I paid for. They do not make the plain burgers plain. The don't leave off the mayo. They add ketchup and pickles. At this point I feel that perhaps the staff is disgruntled or spitefully preparing the orders. A mistake Once is an oversight and I would not complain. More than three times is worth mentioning. Every single time is inexcusable. I'm about to ask a friend to drive me over to the Restaurant to speak to the manager. If it's the same person that I have spoken to in the past she was downright rude. i actually witnessed her pour a beverage over her teenage staff and fire her because the young lady told her to stop swearing and yelling at her in front of patrons. She throws things and yells at staff I have witnessed this on more than one occasion. she even called my mother a bitch for telling her that her order was missing items. While my mom was going through chemotherapy and clearly appeared unwell. She just had zero empathy. This is not how you manage staff or treat customers. I'm currently trying to locate the contact information of this particular restaurants owner. So they can be made aware of the situation and hopefully do their part to correct it. In the meantime please leave reviews and file complaints if enough of us do maybe they will take action. To be clear all I want is the staff and customers to be treated with dignity and respect and to receive the exact items that they paid for. I also want a refund not a store credit for my missing items and the difference in value for the ones substituted. Have it your way? Is that still the Burger King motto? read more

Worst Burger King I've ever been to. Had to repeat an order 4 times, finally yelling before the person got it right. I was ordering by number! The order taker apparantly did not understand English, laughed when I had to yell. Stayed away for a few months. Tried again today, ordered a number 9, received a number 1!!! I made a point to speak slowly, clearly, loud enough to be heard without yelling. Never going back, read more

This place is usually hit or miss but that's normal for fast food. Tried calling 3 three times and nobody picked up but they dont close until 2 more hours from now. Got home and ate my cheese melt and found some plastic in my burger... nice surprise!! Customer chat bot won't even work for me to report this issue Thanks!! read more

Burger King - Burgers Near Me - Norwich, Connecticut

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please for the sake of your money,time , and aggravation. do not order from burger king in norwich CONNECTICUT. do not use the burger king website to order any food. 3 times in a row orders were wrong. the phone number doesn't work for the store. if you call any other burger king they will hang up on you also. there is no customer service support. it's all a waste of time. and you will not get good services. read more

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I've been to this Burger King 3 times usually between 10&11 pm. I ordered on line all 3 times to pick up at the window. The first time the meal was ice cold, the second time I was given the wrong order and the third time items were missing from the bag. I had to go back to the window 2 times to get the order right. Again the fries were like rubber. The staff at this time are lazy and don't care. They're busy on their phones and listening to music. I will never order food from this Burger King again read more

I like the traditional whopper sandwich. No better burger than two flame broiled pattys on sesame seed buns surrounded by some of the freshest produce our land can provide. Ketchup could be better read more

I come here about once a week on my way to meetings. This particular location is always fantastic. I've never had them mess up an order. The staff is really polite and the woman who takes my order often is incredibly considerate about my allergies (which I know can be a pain in the rear in general, but especially for a fast food restaurant). I don't often write reviews but as someone who formerly worked in customer & food service, I know how difficult it can be. They deserve the recognition. read more

Service was very excellent especially by the blue hair kid working there. Whopper was hot and fresh just liked I asked. Definitely coming back in the future. read more

This Burger King is terrible Went there today and while I usually don't go to Burger King, decided because I had a coupon that I would go after a long day of work. I handed the drive thru employee my coupon and debit card, to have him return my card and no receipt. He then handed me my food and immediately slammed the window in my face. Went home and checked my bank account...NO COUPON APPLIED whatsoever. What a great way to end my 12 hour shift thumbs down to employees that don't even bother to tell you if they applied a coupon or not read more

This night manager needs to lose her job this is the third time I am having issues with her not doing her job and being disrespectful I ordered 7 10pc nuggets ask for ranch and zesty got 2 ranch and 4 zesty and like 8 BBQ never ask for that you can see on my ticket so I call to tell them and she tells me that it is only sauce not a big deal(My kids only like ranch) I told her I want my money back cause none of them are going to eat this without ranch kids want ranch and I order delivery for a reason read more

Burger King - Rude manager needs to loss her job all I wanted was the right order and sauce they give me 8 BBQ never ask for that - Burgers Near Me - Norwich, Connecticut

Poor Service and Managers are very rude and Disrespectful.Will not eat here again. Will definitely spread the news to loved ones and friends

Rude workers, horrible customer service, disrespectful people, always say "not my problem" when asking for another sauce. don't be a miserable person while working in a fast food joint. you're dealing with peoples food that they are paying for. read more

Burger King - Frozen Coke - Burgers Near Me - Norwich, Connecticut

Always check your food before leaving! They consistently forget items that you ordered and charge you for them!

Stopped here for a late dinner, my friend took a bite and was disgusted by what he found. Not only was this sandwich raw, but we even had to pull to the side and wait for the food to be cooked... which it wasn't. Very disappointed that this would be served. read more

Burger King - Burgers Near Me - Norwich, Connecticut

Filthy tables and floors. Service sucks the girl was just leaning over the counter talking to another employee for 5 minutes. Then I finally order and she runs back around to my side of the counter and stands in front of the soda machine acting like she's restocking the straws and tops because her manager came back. I had to push past her and she told me to get some patience. Uhhh its a fast food place and it's already taken me 15 minutes just to place my order, get the cup for soda and I'm still waiting for food. Also, seems to be a hot spot for junky heroin addicts. Place is terrible. I wouldn't be shocked if there is a heroin den in the back room. read more

Strictly about the hot dog. Hot dog is about 6 in long and about 1/2 in diameter and fit perfectly on the standard hot dog bun (non-New England style). The texture is a problem for me, along with the bun. I find non-New England buns to be too much bread and this one was real wide. More than normal. Once I ripped off the sides of the bun the flavors finally came out. Flavor of the dog is pretty good. Even with condiments on it, you can taste the hot dog. Which is the #1 thing I look for. Being able to taste everything together. However, the texture of the dog was chewy with no snap (not a fan of snap anyway). It's the chewiness that got me. It was strange because it was still juicy but my brain kept thinking it had been on the grill forever because of the texture. I got these 2 hot dogs right after the lunch rush. Will probably not be getting them again. read more

Went there yesterday I got the whopper meal my wife got the whopper junior meal. We were hungry as hell so it should of tasted good. I took to bits and threw it away. They burger king should check the quality of there food. I think dog food would be a step up. I will never go back. read more

As Leo Getz would say..."the f you thru the drive thru"! My bad for not checking until I was far enough away that I did t want to turn around! read more

I typically go here after 5pm (5pm-9pm). When I go, its always pretty decent. Compared to the Groton Burger King, I would say this one in Norwich and the one in New London are the best. read more

Tried to order chicken fries with my combo meal. I was told by the guy that it couldn't be done. Now what good is it to have special fries on the menu if I can't order them. Got my food. Was the worst burger I've ever had. This place sucks. I will never go back or recommend it to anyone. Save your money and go somewhere else. read more

I went and ordered 2 burgers with no lettuce and had to wait. When I got home there was extra lettuce. When I called to inform them no one answered and it was only 9:20pm. What are you supposed to do when you can't eat lettuce and they add extra but your already home. Oh yeah and it was COLD...ugh read more