Horrible service from the manager, they advertised free whooper and she said I cannot get it in that establishment. My water was room temperature and my son ask the cash register regarding the coupons in English and she couldn't answer because she doesn't speak English. I believe that here you have to give better service to clients read more

This Burger King location at Dolphin Mall in Miami is a good place to get your Burger King when you are on the move and get hungry. I like the sandwiches and fries that they have available here. The staff here is very efficient and makes everything ready when you need it. read more

Burger King - Burger King - Fast Food Near Me - Miami, Florida

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The worst service ever... 30 minutes for a hamburger and the only reason was that "meat needs to cook"; are you kidding me? No one was happy waiting 30 minutes in a fast-food court and it was not even close to be half full... read more

Burger King - Trying to get FAST food - Fast Food Near Me - Miami, Florida

Ah this Burger King brings back so many memories; many of them are bad ones because this location is kind of gross, but they're memories none the less. The line seems to take forever. Don't be in a rush. The customer service is spotty. Of the times I've been there it's been anywhere from decent to meh. The food is typical Burger King quality and I'll leave it at that. There is never any ketchup available. And that middle area where the drinks, condiments and straws are is always kind of dirty. There are typically seedy characters lingering around and will ask you for change which is not something I want to experience while I'm eating my Whopper- which is one of my guilty pleasures. If you can deal with its gross qualities then you'll have an amazing time here. If you're kind of buzzes from happy hour and need a burger then here you go. They deliver to so you don't even have to go in which is what I recommend you doing. read more

OK, since Martin O. rated a Micky D's yesterday, I decided I'm not too proud to add this one for a BK. I can't tell you the last time I've eaten at one of these chain fast food places, but I ran in here quickly on my way to Tobacco Road's 96th Anniversary bash last night, as I knew Tobacco Road would be packed and I wanted to eat something quickly before heading over. To be honest, I don't think I've been in a restaurant that was worse. 5 or 6 people standing in line who'd already ordered and paid, but were waiting on their food because they had 1 new guy trying (very slowly) to make all the food, while the manager and an assistant visibly sat in an office, chatting and laughing away. After waiting close to 10 minutes for a Jr. Whopper and fries (I would have left if I hadn't already paid), I went over to grab a beverage...Hit the button for a Coke, got water. Went to get ketchup for my fries...Ketchup dispenser was empty. Went to sit down, every table was dirty and had bits of food everywhere on the tables, chairs and floors. Again, I could hear the manager laughing away from her office, while everything in this s@%t hole was falling apart. I finally located a place to sit, bit into my burger, and the tomatoes were mostly green and not ripe. As mentioned, it's been a very long time since I've been to one of these types of joints. Now I know why! Da da da da da, I'm Lovin' it! read more

Burger King - a burger king logo - Fast Food Near Me - Miami, Florida

I'll start by saying I understand this is a burger King. I know when I come here tu expect a bunch of high schoolers. This is where I go to eat cheap fast gross food. But this place makes me lose faith in humanity. I go through the drive thru, order the food. Pay. Whatever. The food they gave us is room temp. And while we got what was on the reciept, we did not get what we ordered. Go inside, they can not comprehend why I'm saying my order is wrong, because I have What's on the reciept. They take back some food, um ok. Then I need a refund. Ended up paying 6$ more to get less food than we ordered. .. cold. I am writing this review as a reminder to myself to stop going here. Seriously though. .. these people deserve 15$ an hour. Ordered delivery to a block away (couldn't leave work) and three hours later it still hadn't arrived. I was almost done with my shift at that point. Cancelled it. Was still charged. Asked a friend, guess her delivery was delivered THE DAY AFTER SHE PLACED THE ORDER. wtf. read more

Straight hot garbage. Ordered online, from the comfort of the Mandarin Oriental. So far so good. Unfortunately that's the high point of my experience. Delivery driver calls an hour later, speaking what I understand to be a Spanish/English hybrid. I did make out the address, which was incorrect (he had 600 somehow, the correct is 500). He hangs up on me. Calls back 15 minutes later. Still trying to sort out the address. Hangs up on me again. Finally I call the manager of the BK, who is friendly but can't seem to sort it out so she has to call me back. It is now 2PM, order place at 12:25. The only thing that is going to redeem this order is if it's delivered by the King mascot. Sadly, I expect not. Why can't there be a Jack in the Box in Miami? read more

In short, terrible, terrible service. I came here to pick up food for a group of us nerding out playing board games (Descent: Journeys in the Dark, if you must know) at a friend's nearby apartment. A BK run is sort of a tradition for us. One of them had a coupon for a burger and a drink, so I cashed that in, no problem, along with the rest of my $35 group order. While I'm waiting by the counter for my order, a middle-aged woman walks up wearing a Publix uniform who was also ordering for a group. I didn't see what her total came out to, but it was obviously significantly more than what she was planning on eating. She hands them two coupons, one for a few pennies off a burger, and the other for something like a dollar off a couple cinnamon buns. The cashier told her he can't take the second coupon. What? Apparently the store has a policy of taking one coupon per customer per 24 hour period, and they enforce it with fascist determination. I felt bad for the woman, who was demonstrably excited about the cinnamon buns, and offered to use her coupon for her. The cashier then dragged out my receipt (coupon attached) and told me I'd already reached my limit as well. Since both of us were ordering for more than three people, I thought this was a bit excessive and told the cashier as much, at which point the manager noticed the fuss, came over, and approved the cashier's decision. She ended up not getting the Cinnamon buns. If Burgers are King here, then customers are clearly somewhere much further down on the hierarchy. Now as a libertarian, I support the rights of the restaurant owner to create whatever policy he wants for his restaurant. He owns the restaurant, and can sell his food at whatever price he wants. This is the beauty of the free market. The nice thing about living in a free market is that I, as the customer, can take my dollars wherever I want. So feel free to continue enforcing your one coupon policy with vigor, Brickell Burger King. Keep stiffing working class women trying to be a little frugal. You're free to do so. I'll use my freedom too, to take my legal tender to a restaurant that uses common sense when enforcing its policies and respects its customers. read more

It's a burger king. What can i say other than the drive through can be hard to find the first time.

I have to say that I eat here everyday on my lunch break and I recently tried the grilled hotdogs. My service is always great and I love that BK no sells hotdogs. The grilled dog is delicious with mozzarella sticks!! read more

Was here over Christmas vacation. They are right by the Mary Brickell Village, so quite handy. There's a gigantic construction site across the street, so their workers are constantly at this BK. The lady that took my order did so as she was talking to someone else and not paying much attention. I said a burger and small drink, apparently she heard onion rings as that's what I got. The onion rings were pretty good, but OK get it right. Large dining area with panoramic street view on two sides. A block or two from trolley and metromover stops. read more

I have no choice but to stop here to get my son food before dropping him off at his grandmother's house (she lives a block away). THEY always get the order wrong OR they forget something. I got off once to use the rest room and it wasnt pretty folks. I usually wait like 10 minutes in the drive through before I can get my food. I guess they're on a timer, so when they take long they ask you to park and they will bring you the food. I am trying to convince my son to get food else where because this place is a nightmare. read more

Dust everywhere. Service was very slow with only 4 people in the restaurant. I can't imagine how this place is in rush hours.

This business has a huge sticker on the window that reads "we deliver"... called for over an hour at 9:00 PM Saturday and never answered... I guess this is why everyone gave them such a poor rating... zero customer service!! Let's just say that it was too late for delivery... can you at least answer your phone?? read more

I go to the Brickell area quite a bit. The service at this Burger King is always excellent. The managers and crew go out of their way to serve me. They also have a drive thru which is important in an area with terrible parking. Again, the service on the drive thru has always been excellent. Obviously this is not a high end restaurant. but for what it is they do an excellent job. read more

the drive thru was fast and my order came out fresh. Drive thru usually takes forever in other restaurants but this one really fast.

TERRIBLE SERVICE! Only been here 3 times first time the food was really bad and cold but the service was whatever, second time after I had already bought my food I asked for a ranch and the "manager" I guess said I had to make the line and pay for it ? This had never happened to me before seriously? For a ranch ? And third time was the same thing, food was cold and next to me there was a guy who I guess had just gotten out of work and gently asked for a cup for water and they all ignored him he had to ask for the cup a second time and the lady gave him a really bad face and didn't even hand him the cup nicely she almost threw it at him. Here the service is terrible, I don't recommend this place everybody here always looks in a bad mood and the food instead of satisfying my pregnancy cravings just makes me wanna throw up! read more