Stopped by late at night with a pretty complicated order, and Benjamin made the whole experience absolute perfection. Even though it was late and our order had a lot of moving parts, he was incredibly patient, kind, and professional from start to finish. Finding customer service this sweet and attentive late at night is rare; shoutout to Benjamin for crushing it! Management, give this employee a raise! read more

I was there yesterday 4/3/26 around between 8pm-9pm. The customer service was not good. While I was in the car with my kids, you could hear the cashier lady and the other lady talking about customers and myself. They were complaining because customers including myself decided to order extra food at the window. Well yes, my child wanted me to order something okay. Stop making customers feel bad, specially talking bad about them right at the window in front of them, because we would like to add more food to our order. On top of all this, they didn't even have ice for the drinks. read more

i pulled in through the drive thru and the lady immediately greeted and said "we're out of chicken fries, chicken nuggets, garlic items, burger buns, and lids for medium cups." im probably even missing a few items she said. its upsetting because i've came here three times already within the past year and every time im greeted with them listing a huge list of items they dont have in stock. one time they even had the dining area completely closed off no way to order inside even though it was only 3pm. management definitely needs to be evaluated. i wasn't even able to order anything this time because damn near the whole menu was missing. whats the point of being open? seems like a different business could profit here better and use this space to its full potential. again, this store should be evaluated. read more

I had seen all the online videos about how the CEO of Burger King decided to receive phone calls and make things better. Well he had obviously not been to this particular Burger King. Let's break it down, shall we? Full disclosure? I was an assistant manager at a Burger King in willows California in the early 1980s. So I understand how a Burger King should be run. I am strictly basing my review on my experience and the food itself, I did not go into the restaurant but rather went through the drive-thru. For starters, there was only one other car in the other line when I arrived. I sat at the kiosk waiting for someone to talk to me after a good 4 to 5 minutes. Someone came on and said we'll be right with you. I sat there for an easy 10 minutes before they finally got back. Now they did apologize, but that did not really make me understand why there was such a pileup. There were not a lot of cars out front so I knew the restaurant wasn't busy. I was excited to try the new Whopper, and saw that they had the Maple barbecue Whopper with bacon and cheese, so I opted for that, went large, and then drove forward to the window. And there I sat Finally someone came to the window and gave me my Cherry Coke zero and straw. And then close the window. A few moments later. She came back and said, did I give you your drink? I said yes you did. She said I'll be right back with your food. A few minutes later she came back with the food, thanked me and I drove off. I got home, I opened the bag and was pleasantly surprised to see that everything was neatly placed in the bag rather than haphazardly thrown in, as I had experienced at some other fast food places. However, the big surprise was when I opened the box containing the Whopper. Now as you can see in my photos what the maple barbecue Whopper with bacon and cheese was supposed to look like, it was supposed to have fried onion slices and fried jalapenos, with bacon and cheese. Cheese. Was there cheese? Plainly see some cheese in there. Was there bacon? Yes, there was bacon that looked like it had been so thinly sliced with an exacto knife that I could barely see it on the hamburger. How about the fried onions and frieda jalapenos? Almost non-existent. It literally looked like someone had taken a pinch of graham cracker crumbs and put it on the hamburger top and bottom. The only thing holding it together was some barbecue sauce. The upside? My fries were hot. The hamburger was as warm as I was expecting, but you bite into it and and there was no flavor outside of a standard Whopper. Such a disappointment. Especially when you are paying for a premium sandwich. So here are my main complaints. The burger was absolutely not what I was expecting based on the photograph on the sign. Look I get it. They spend a lot of money to have food photographers make it look amazing but it should at least have some similarities to what you actually get in the bag. This was definitely not fast food, and I am still perplexed as to why it took so long to get the food to the vehicle.. or even take my order for that matter. As someone who was an assistant manager at a Burger King. I am familiar with policy and procedure. I don't know if this is the manager's fault, the district manager's fault or the franchisees fault, but there is a definite problem at this particular Burger King. Bottom line? Based on this experience, I doubt that I will ever return to this particular location, or another Burger King ever again. Again. You don't get a third chance to make a second impression. read more

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Here I am for the second time in two months at this Burger King. One person is cooking and one person is taking orders. Whoever is managing this place needs to be fired and if it's somebody that owns it, they need to give up the franchise and run it correctly highly disappointed. I've now been waiting 48 minutes for two impossible burgers. read more

Guess I should know better that getting orders wrong is just how it is. Ordered from Uber Eats and we did not get everything we ordered. Not that this review is going to change things. Not happy! Your store should just shut down if no one cares. read more

The worst little location in Vegas . Teach your team how to speak with customers. Was waiting in line to pick up my order more than 30 minutes and every time they lying about the order pick up time . read more

Burger King - Burgers Near Me - Las Vegas, Nevada

After 15 minutes in the drive-through with no order taken, we decided to put it in reverse and go back. We weren't the only one all the cars were reversing and leaving. We drove to the other Burger King on Silverado Ranch we were out of there in 10 minutes with our food. What's going on with the Burger King on St Rose? Are they all stoned? I will never go back. read more

All I can say is for the amount of food that we order they sure were rationing!!! The fries were less than the container & 1 sauce pack even tho we asked for (3 sauces)! And my order was WRONG.. Like OMG I'm sorry that it's coming out of the employees checks! But WOW! Can I say STINGY as hell! I would give this location Negative -0 stars.. I'll drive that extra 15 miles next time to another location!!!!! Please DO Better on future customers! read more

Need to stock up on more juice but service is good staff is really friendly good environment

This is consistently the worst BK location I've been to in the valley. How am I always waiting in the drive thru for at least 5 minutes just to give someone my order? Mind you, they aren't busy on the inside and there's no one directly in front of me in the drive thru. Maybe get a new manager or something. I'm wasting my whole lunch break just waiting for someone to take my order. read more

It's the worst there takes more than 25 mins for some damm burgers at night it's worse they never have food items are all out if u value your time n money don't go there !!!! read more

This location works on principle no common sense or service in mind... especially in the evening late hours.; like I interrupted their naps Although the place is open 24hours. And it's 2am 12/24 before Christmas Eve ... And had multiple people that just arrived from afar. Del taco down the road are also open 24hours.... Much desired friendly people and service. read more

I visited this location on 5/23/26 and Oh man does the 1.6 stars review match the costumer service the assistant manager Alyssa is the worst I waited 30 minutes with my mom for a order while the assistant manager was arguing with her employee in the back allowing the food orders to get as backed up as 20 minutes I asked for a refund and the woman took almost 5 minutes just to do that on top of the 30 minutes the. When we asked for a higher up she doesn't give us nothing to contact a higher up her exuse was she was on a conference call please STAY AS FAR AWAY AS Possible!!!!! I went to Taco Bell on saint rose square after and they didn't take even 10 minutes on my order read more

Keelin is so upbeat and nice has a big smile on their face was very nice and helpful I really appreciate it how kind they were. Food was fresh and it was fast. My order was accurate and I was able to use a coupon which was a great price. read more

On 8/5/26 I send my 16 yrs for 2x5 chickem sandwiches And they charge them 5.99 each the special is even on tv when I call them they were rude and didn't honor my refund .and on top of that the chicken was burn this is a rip off just because they are minors read more

Just left this location they have the worst customer service the staff was too busy playing around to get orders out..Got charged for a drink when their machine doesn't even work..The food took so long another customer walked out we were about to ask for a refund..Have no plans on coming back to this location ever again. I wish I could give negative stars. read more

The food here is honestly decent. It's Burger King you know what you're getting, and despite everything, it still hit the spot. The problem isn't the food. It's the service. While ordering in the drive-thru, I noticed on the screen that my sandwich was entered with a croissant instead of a biscuit. No big deal, right? I immediately said, "Oh, sorry, could you change that to a biscuit?" This was maybe 20 seconds after placing the order. The response? "Sorry, I already submitted it, so I can't change it." Wait... what? Are you serious?! So the employee made the mistake, acknowledged it, and basically said, "Welp, guess you're eating the wrong sandwich." I wasn't about to argue over a breakfast sandwich, so I just paid for it and drove on. It still tasted good, but that's not really the point. When you know you're serving someone the wrong order because you don't want to take 10 seconds to fix your own mistake, it leaves a much worse taste in your mouth than the sandwich ever could. Then, to top it off, the guy at the window practically tossed the bag into my car like he was trying out for the quarterback position. The funny part? None of this was surprising. But regrettably this is the closest BK to my house. Guess if the kids really want BK I will drive 25 minutes then! Because every time I've come to this location, the service has been about the same. After this visit, I finally understand how this place ended up with such a low Yelp rating. The food deserves better than the customer service that's representing it. read more

I visited Burger King on St Rose parkway Store #18872 on July 17th. Restaurant was clean. I ordered a whopper combo and the food came out hot and cooked correctly. The manager/trainer Melissa was instructing several employees at the time, and I noticed how efficient she was. The employees were all actively listening to her. There seems to be a lot of hype lately on news media about the recent changes the CEO of BK is making and its working! I will definitely visit this location again. read more

Super clean restaurant good food bathrooms clean food comes alittle slow but it was good

Has to be the slowest drive-through in the city. There were three cars in front of me and it took 45 minutes.

The bald gentleman that works later at night that works at this location is so sweet and is so nice he deserves a raise his Customer service is excellent and food places need more guys like him read more

I've been stopping here for breakfast for about three years now since my child goes to daycare over in this area. I have had a lovely customer service except for today. The new girl Samantha is rude and has horrible customer service. I won't be back. She has literally ruined my experience at this location. read more

If I could give 0 I would they are slower then a turtle no sense of urgency none at all and the lane just keep getting longer and longer they keep hiring but no changes it's like they know we complain about this and it's ok this is the last time I come here. read more

I go to this location only because it's around the area. Finally decided to leave my take on this specific one after losing patience due to the terrible service by what you call an employee. Majority of these kids that work there need to learn basic and proper etiquette. This employee is a prime example why I despise this new Gen Z and beyond. Your first impression is your last impression. I asked for a few ranches for 2 fcking sandwiches and only got 1? He said "what you say? You needed what?" The tone alone already pissed me off right there. The way you gave it to me was very petty and disrespectful. Not only do I use the app to get rewards, how am I supposed to be a "loyal" member when I don't even get my receipt?! It's a good thing I saw the ratings and reviews for myself. This is why it was for sure a reason for me to leave mine too. read more

Well, so much for being able to help you guys out with a great review. I've tried the whopper twice since it's supposed revamp, and really, I can't tell any improvements over the old one. I still like the Carl's Famous star better. It's got a more savory char-broiled taste. My order of onion rings was a bunch of 1 inch diameter old rings. The wife seemed to like what she ordered, but when I asked her how many Yelp stars she would give them, she said 2.5. Since you don't have 2.5 available, and I give it a 2, we're giving it a 2. I liked the fry I tried after getting out of the drive-thru and I understand transporting fried items is a challenge, but when I got home, the fries were just like the rings. Tasted old. I wasn't thrilled about going here mainly because we have an in n out close by and they're cheaper. Just can't get the wife's chicken fries there. The workers were friendly and were more than happy to give me whatever ketchup and dipping sauces I asked for. They lose a star for pulling that sh*t about making me pull out of the drivethru and making me park in front of the store to make me wait for my order. There were no cars behind me. I HATE that. Oh well...two BIG stars, it is. Enjoy. Wow, I love being the king! (Just kidding, I think that's a little BS they fired the king. TDS anyone?) read more

Everytime. Worst customer service. You wait in your car for 10 minutes before anyone even says, "just a minute to take your order", in drive through . They never take your order. So you have to drive to first window and argue that your order was never taken. Then, with only one car in front of you, you wait another 20 mins. Then they forget two items and don't believe you when you go into the store and ask for your items. Overall 45 minutes just to get a burger, fries, soda and shake. Topped off with attitude, pants below their butt checks so low I can see their underwear. Everyone is walking in slow motion. 5th time here. Same experience every time. Where is the manager? It's been like this since we moved here in 2019. Maybe worst Burger King ever. But at least they're consistent. read more

Burger King - Order window. - Burgers Near Me - Las Vegas, Nevada

Idiots. Fast food? We could have went to a sit down restaurant and ordered and eaten faster! It's really ridiculous and it's not just this location it's all over town. Pathetic is all I ca say read more

Whoever the blondish girl was that worked at 12:44 at this location needs a raise she was so sweet and very quick with our order. She had such a great personality too! read more

Imagine you are the only person in the drive thru and you place an order for a single sandwich no customization. You wait for 15 minutes for them to give you a burnt sandwich that literally has the taste dirt. Thank you Burger King for motivating me to never eat "fast food" ever again. read more

Burger King - Burnt bun - Burgers Near Me - Las Vegas, Nevada

I came to this location after placing an order at 2180 E. Serene Ave. phone number 702-361-8723 and was treated with zero communication from any other staff at first thankfully this location has what I would call the Disney standard and communicated with me as soon as I walked in saying that somebody will be right with me. When I asked for Manager, I was more than patient to wait for them to communicate with them. When Malisa finally got a moments. I went ahead and communicated with her about my experience at that location. Melissa and her team turned my very frustrating experience. She definitely a Disney recovery type experience. I've come to this location multiple times and every time I've had some issue they've always been gracious and were always willing to help out. I will definitely be coming back to this location, especially with my daughter. Again, thank you to Melissa and her team at the store. read more

I walked in to let the kids out of the car for a while. There were three people ahead of me. I waited 15 minutes- and the staff helped one person. They kept telling us "it's going to be a while. When I left the drive thru had 1 car in it. I'll never be back read more

Didn't feel like cooking breakfast this morning before taking the kids to school so stopped here. Got all of our orders correct, food was good and all the kids were happy read more

Hi I just left this location. I was told st the drive thru that the staff is on a 15 minute break. The location is available on DoorDash. Whoever was working the drive thru turned me away. read more

The night shifts is super lazy and doesn't know how to work in FAST food. I waited 20 minutes for one order of 2 burger and fry and took 40 or more MINUTES on my next order. The service its self is okay just very lazy. Day shift is good and hard working and fast read more

Worst drive thru! Placed my order 3:33pm arrived at the window to pay for my food at 3:58 received my food at 4:03. All I ordered was chicken fries and French fries! This is ridiculous how long it take at the drive thru. read more

Every single time I have ordered from this place they forget something. Whether its online, drive thru, morning, late-night, at this point I'm convinced the employees are trained to take items that customers pay for, then they eat them themselves while they laugh at the extra $5 they stole from you. Plus, don't expect straws with any of your orders. I don't know why I keep giving this place a chance. Definition of insanity. read more

Worst drive thru in the city. Doesn't matter if cars are here or not you will wait a long time. Employees are very unprofessional

The man on the speaker was very ghetto and very rude. I could not hear him due to his low speaker and the rain and he got upset so I refused service and very loudly he decided to yell BYE. I guess i'd be mad and hate my job too if I was making $15 an hour. read more

Placed order through the app at 6:55. Hit the drive thru at 7:05. Told to pull around and wait out front. Had my dog in the car so I couldn't go in. Watched an employee come out on a smoke break and finish, about 15 minutes, still no food. At 7:33pm, pulled back around to the drive through window. At first they couldn't even find my order. Then they found the bag, apologized that someone had cleared the order off the screen. Lesson learned - from now on, when they ask me to pull around, I'll say 'no thank you.' And sit at the window until I get my food. read more