The new franchise owners have started an advertising campaign to convince customers who were turned off by past poor customer service to give the Lake Area Burger Kings another shot. I have given Burger King another try and it is obvious the new franchise owners are really putting in effort to improve service! The employees seem to be friendlier with smiles and my orders have come out accurate and punctual. Additionally, the dining area appears to be cleaner, as well as the grounds and parking lot. I hope that this improvement will continue and the horrendously bad customer service at Lake area Burger Kings portrayed on social media are a thing in the past. I recommend that former patrons give them a second chance! read more

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They should really think about what they have done with my order. When I got home my lemonade drink had nothing but straight syrup and ice in my drink. Luckily I tasted first before my pregnant Wife did. Or we would have been at the hospital right now. Someone really needs to get this place straightened out or they are gonna be sued in the future. read more

I spent $40 on a delivery order and only got half of what I paid for. So I have paid to have this delivered to my house and now I have to drive all the way to the store to get the rest of my meal even though I paid extra to avoid that. On top of all of this, I had my apartment number in the details through the app, yet the driver decided that he would drop it off at the lobby of my apartment complex instead of try to contact me to resolve whatever issue it was that he was having. When you try to call the store to get help with this issue the number does not work. The best that the Burger King app could do was have someone from the company. Send me an email to resolve this within 24 to 48 hours. Awesome. read more

Burger King - Burgers Near Me - Lake Charles, Louisiana

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The worst service and management I have ever seen in my life. Go through a drive thru lady is talking to other customers while your at the intercom. Then when u pay for it and tell you I'll bring it to the parking lot very rude. The best thing for them to improve is SHUT IT DOWN !!! Mind you I'm waiting in the lobby for them for over 30 min!!!!! read more

The customer service was trash and I ordered a chicken sandwich. That was just a rotten bread pocket. read more

Burger King - I don't know if this was rotten or what they just gave me, but I ordered a Original Chicken Sandwich - Burgers Near Me - Lake Charles, Louisiana

Every time I give this place a chance they never fail at failing. Cold fries, employees look like they need baths. Poor customer service, it's just terrible. They may as well shut this location also(McNeese Street). It doesn't matter what time you go, every shift is horrible. They don't even deserve the 1 star. Shame on them read more

I love their flame broiled burgers! However, they are never hot and fresh at the McNeese St location. I have about a mile and a half to my destination and I always have to heat it up. Not very good people. The service is great with friendly staff. I appreciate that. read more

Food was hot and the customer service was absolutely the best. Big thank you to Destiny who was helpful and kind, she was MVP of any restaurant I've been to in a LONG time! read more

Haaaa, bad people with BAD ATTITUDE for absolutely no reason...hey sis if you HATE your job goooo elsewhere!! I was in a great mood starting my day until I went here...drive-thru manners POOR after I gave my $$$ I said ty for no response then getting my food I said ty AGAIN for no response...I wasn't moving said it louder THANK YOU finally getting a response. Heyyyy KAREN move TF ON!!! I'm a sweetheart until you disrespect me or piss me off...THANKS FOR STARTING MY DAY AS SH*TTY AS YOUR LIFE!!! Ugh! read more

Chicken Nuggets and Onion Rings were burnt and cold. Not able to eat- went in the trash. $6.38 in the trash! Will Never go there again!!!!!

They never have anything. I ordered online and they didn't have shakes nor cheese but refuse to refund. Had to go through customer service to even get credits for my next service read more

I am beyond really disappointed in them so tonight I get off of work for work in a 12 hour shift I get to Burger King order me an impossible burger meal I get home literally down the street they gave me one tomato on my burger the bread is stale gave me some cold fries and then the girls gonna charge me for a large fry after already paid for a large fry this is really disappointing I need a manager to call me ASAP because I need my mail replaced this is disgusting read more

Decided to give it a try, I mean McDonald's takes 2 hours to get anything f and if you even get your food your lucky if it's right. We went with Burger King tonight, so we slid in "pew pew" ordered our food from the "I have no enthusiasm" at all person in the window. Unfortunately had to settle for a soft drink as milkshakes aren't available after midnight ( possibly hard to make) But hey at least the burger was put together correctly , at this point I was completely amazed by that not going to lie. Although I don't think the burger ever touched the grill, as it might have been cooked yesterday due to the lack of heat that they are saving for this upcoming winter. The French fries were nice and warm so that's why I gave you guys an extra star compared to McDonald's down the street. read more

ALL Burger Kings are slow, but I'm convinced they learned how from this location. I stop here at the BK by campus a couple times a year, and I always really regret it. Once again, I'm parked beside the building, waiting 15+ minutes for a simple order, with nobody else in line. Whoever manages this location has no idea how fast food is supposed to work. read more

If I could give this place zero stars I would, this is the worst Burger King, and its not just me this is a known thing around here. If you want food or Burger King in specific deffinitly don't go to this one, your food is always wrong, the workers are rude as hell, and think they deserve more than there minimum wage there getting paid. Just an awful restraint all around, super dirty, never clean and so unorganized. The people at the window half the time don't even say anything to you. I just went and got a bacon cheese burger and they put a piece of bacon on it you could barley even see, and I got it plain but sure enough it's got everything on it. Steer clear of this place. You won't regret not going here trust me. read more

Burger King - This was supposed to be a plain bacon cheese burger, that little piece of bacon is all they put on there. - Burgers Near Me - Lake Charles, Louisiana

Entered on a Saturday around 12:30 for lunch. Visible dirt on floor in front of registers & around eating area. Women's bathroom needed toilet paper & paper towels- both were empty. I realize it was fairly busy, but they were short handed. Clerk at counter was friendly & food was served in correct order. Coffee pot was all apart, so no coffee even if you wanted it. That new coke machine with 100 flavors is cool, but they should have at least 2 of them. read more

Burger King - Burgers Near Me - Lake Charles, Louisiana

This place is located right on my daily drive to and from work. When I first moved to the house where I drive this route, I would stop by for breakfast. That lasted all of about a week because every experience was awful. Seemed they were always waiting on something to finish cooking, which would take way too long to wait on, they were out of stuff, or it was just extremely slow in general. The biscuits were hard the first couple trips so I switched to croissants, which were always dry. I don't expect a lot from fast food. All I ask is that it's fast and not horribly messed up. They couldn't manage either. Decided to give them a try for lunch today. Two spicy chicken sandwiches. Not a tough order. I got two plain chicken sandwiches that were so burnt I threw them away. I understand every place has a bad day from time to time, but 6 or 7 screw ups in a row... that's just a bad business. Go anywhere else for your food. I normally avoid McDonald's, but I started going to the one just down Ryan from this BK because this place is such garbage. read more

Disgusting. Food was cold after waiting ten minutes from pulling up. And order was wrong.

Regularly rude service. Never answer the phone and 1000x excuses on why they're not actually open 24 hours from 2-4 at least and lie routinely to get out of work.. I say clean house no please no thank you. If you ask for a sauce they'll roll their eyes at this horrible inconvenience. Honestly the most useless fast food place especially across from a college. They honestly don't give a fuck at all and you're in the minority if the order is actually correct. read more

I've been to this location multiple times but today will surely be my last. When asked why the Regular chicken sandwich is smaller, I get told it's the same size it's been but yet it's not. A few times, including today, I have seen employees go outside, smoke and come back in and DON'T WASH HANDS, including the cooks in the back. I will be reporting this unhealthy conditions to the proper businesses.. managers don't know how to treat customers right and don't enforce washing hands as they should. read more

Customer service was okay. Food was great! I ordered a double cheeseburger meal, and my burger was actually picture perfect which seems hard to find in fast food nowadays - it wasn't all lopsided and had the perfect amount of condiments. read more

I will never step foot in this Burger King again. Went in two weeks ago and the cashier acted as if he was high on something. He was hopping around and acting very hyper. He was even trying to rush a customer into deciding what she wanted. Went in last week and an elderly man fell and the manager was standing behind the counter and never even went around to check on him. Both times the service was very slow and I got the wrong sandwich read more