Normally I like burger king, they have a really nice one in milton keynes set up like an american diner. This burger king is DISGUSTING. Me, my husband and my daughter went in to get lunch while we were shopping. Every meal came with a free hair. When it comes to seats you have a choice of dried and stuck on ketchup, mouldy bread crumbs, or the mayo and mouldy lettuce chair, there wasnt a clean chair in the whole place, I looked at every one in the place as i wanted to find a clean table to eat at. The floor under the tables had food on it that had been there for so long it had actually turned into lumps of green fluffy MOULD, it must have been dropped there weeks or even months ago, there was several bugs crawling on the mouldy food as well, which shows how often they clean.
There was us, and one other table occupied, no queue, 4 members of staff just standing at the till talking, it was like this for agout 20 minutes. Tables covered in crumbs, 2 tables needed clearing (which still hadnt been cleared by the time we left about 45 minutes later.) Meanwhile the members of staff was all talking (shouting to one another) and laughing very loudly, not working.
They messed up the order twice, asked for a chicken burger, they gave me a cheese burger, told them I ordered a chicken burger they just said "no its cheese". Didnt seem to understand english at all, they didnt understand the words chicken burger, which wasnt reassuring. Went to make the right order, and came back, with another cheese burger!!! Finally someone came over who spoke english and i explained that i ordered a chicken burger and they have given me a cheese burger. When I finally got my burger, He was rude and said "we should be charging you extra for this, making us cook all these burgers that are going to waste." The staff members started chiming in saying "make two burger, pay two burger" and "waste a time" and "you order cheese then chicken." All shouting over one another, till i was being screamed at by 4 people. I ignored the other members of staff and spoke to the manager. I politely informed him that it was his staffs mistake not mine, as they repeatedly made the wrong order, one girl walked off muttering "it a bitch" under her breath, which i ignored. I actually showed him the recipt which showed I had ordered a chicken burger. he just walked off and said something in another language to another member or staff, who said something back and they both starting laughing.
After I was speechless, all this becuase i had politely said "I'm sorry, I ordered a chicken burger and you've given me a cheeseburger." I hate awkward situations and I think its completely vulgar when people start screaming and shouting and causing a scene for no reason. My 2 and 1/2 year old daughter has more manners than the children working here.
The most unprofessional, rude and childlike behaviour I have ever witnessed in a workplace. And to top it off the whole place was so digusting I litterally felt like a needed to shower and change my clothes just from sitting on that disgusting mouldy stained chair.
Burger king can be nice, but NEVER EAT HERE. RUDE STAFF WHO SWEAR AT CUSTOMERS, MOULDY FLOORS AND CHAIRS, we were SICK FROM FOOD POISONING the next day. I dont understand how they are still open, one visit from the health inspector and this place would be shut down. read more