The drive through service is disgusting. The man at the window today was rude for absolutely no reason. He was talking about my husband and our order, and I assume or hope, that he didn't realize we could hear him. He had a nasty disposition and knew we heard him, he half mumbled an apology when he opened the window then closed it fast. Needless to say we didn't get a receipt and our entire order was wrong! This place is a disaster, it should have been closed down years ago. read more

Using good servic. But today, no. No receipt. Two items found missing from order and could not get an answer from calling the Burger King in Groton.​ read more

Drove up to the drive through, person over the pa seemed to not want to be there, I said hold up man, making a decision and he came back saying that I said ma'am. I told him I apologize if you feel I said that but I said man, they he had to take it a little bit further and started scolding me over the pa. Shut this place down, every time we have gone, all we get is issues. May return but will be hesitant. read more

Who's to blame? Ordered meals from Burger King using the BK app for delivery. I am disabled and am not driving. I put in my order and found they use Door Dash and it was over $7. Plus $1 for a service charge. I added a 20% tip. My Dasher called to say he was outside. We said 'thank you' as he gave us two bags and a drink tray. I noted when he called and my daughter at the door our driver didn't speak English well. We started distributing our food and found 2 orders of chicken fries were missing. I went to the app. They use AI. It will be 24 to 48 hours before someone will call. I called the BK on Long Hill Road in Groton. Spoke to a worker who said "use the app". I asked to speak to manager and got Raymond. He had same answer. The reason for no chicken fries? They didn't have any. They told the driver to tell me. They must have realized he didn't speak English well. The driver did not tell us about these missing items. They were listed on the print out stapled to the bag. There was no notes on this that the chicken fries were not available. BK Groton offered no compensation other than -- tell the app. I won't order from BK again or at least a very long time. read more

Why is everything cold and taste old at night time hours? I get out of work at 11pm and go straight to Burger King in Groton Ct, which is 6 mins down the street . Ive had Burger King in the afternoon hours plenty of times and comparably of both night and day hours,its like two different restaurants. Please hear me, if the food is going to look and taste old and is definitely cold,wouldn't you want at least a price reduction. Doesn't seem fair,dose it? Burger King food prices are already high,and it would be so nice to no when i get out of work I'm going to have a warm fresh dinner that was worth every penny i spent. I hope this was read by someone who cares. Thanks for your time. read more

Don't know why they take so long at drive through, waited 25 minutes on the drive through line just to order. On top of that they don't have a lot of stuff on their menu. No ice tea, no milkshakes, and a lot of other things they don't have. You're better off going somewhere else for actual fast food. read more

I wish I could do 0 stars. all I wanted was a rodeo HAMBURGER. how hard is it to pay attention to detail? I worked fast food and never got complaints. Noncompliant trash workers. read more

Have you ever put something in your mouth that tasted so bad you stuck your tongue out almost as if it was trying to detach itself from your body? Thats what this locations coffee did to me. It is so far beyond burnt it tastes like charcoal. The food was fine but my God I should have gotten an orange juice. read more

Pick any place other than this location. And definitely don't come here late nights. I came on three separate occasions, about a month apart. The third time was definitely the last time for me at this location. Experiencing the same issues. They're mixing old, cold fries with fresh fries. So you're getting two completely temperatures and textures. The burgers are cold and tough. They're slopped together and you really can't tell the difference between the toppings. But the last straw for me was the attitude of the night staff. First, she can't read the menu. I literally had to spell out words and she couldn't comprehend. So finally I said read YOUR menu. I asked for a number 1. What does it say? She makes up an excuse. But never an apology because that would be too much like right. I cut her off and said I asked for a number 1. When I get to the window she still had the order messed up. And then I had to ask her to get me a new cup because her hand was inside of it. Not to mention she has very long nails. Plus she's not wearing a mask. I said just give me the food. I'll go elsewhere for a drink. Why aren't you wearing gloves. You're handling money and I know you're not washing your hands! The look on her face was one of complete shock. So I said you can cancel the order. Seriously, this is beyond unsanitary and having the world shut down because of covid, why not be more stringent about food service and hygiene. It's a definite NO for me. read more

Our burgers and chicken sandwiches were fine. But these cinnamon mini rolls....what's the point of serving this to someone. You literally can't even eat it. It doesn't have icing. And it's sooooo hard and old and just nasty. read more

Burger King - none of the 4 had any icing at all. And they were so hard. Two of them were thrown away. Two my husband and I tried to eat. - Burgers Near Me - Groton, Connecticut

This is the worst Burger King ever! I moved to groton 2 years ago and have now give this place 3 tries. All 3 time my Whooper jr was ice cold, the bun burnt, and the burger shriveled up to about the size of a half dollar. The servers were neither friendly nor rude they just seemed to not to give a crap one way or another. If I'm craving fast food I'll go to McDonald next door. They've always been good. read more

Burger King - Burgers Near Me - Groton, Connecticut

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Never order from Burger King for delivery. Nastiness at its best. Remember back in a day when people used to find hair in their food? I thought it was a thing of the past...well, guess what?? IN the lettuce of the hamburger, I found TWO hairs...long black ones! The hamburger was ice cold, the onion rings were ice cold...this was just pure nastiness. The order took over an hour (I live 5 minutes away.)Never again. And Grubhub will be the death of all of us. Tried Grubhub 3 times...never again. The delivery people don't wear masks or gloves. And the prices are outrageous! NO STARS from me! read more

stopped by BK for breakfast--I usually LOVE BK--I've made them my GO-TO while out of town--as their food is consistently good everywhere--HOWEVER----- this dump is the exception...Honestly, the itty bitty cheese on my croissant was thicker than the egg on it...It was cold.., not just warm--but actually cold..I believe that they are supposed to toast the bread portion--regardless--My cashier was friendly -but the place was dirty, all tables greasy and crummy...I was only the 6th customer of the day! Even the coke machine was nasty...I'll be trying the McDs' next door next time I'm looking for a quick breakfast---I don't really need the free crown in order to be able to like a place....This was really AWFUL! They owe ME stars for trying the place, after all of the other poor reviews... Can I take back the single star and give them zip??? read more

I mean I'm I'm not impressed. Cold burger and fries, absolutely not having it today. They messed up my drink too and didn't want to switch it out. Gotta get it together read more

I was buying some chicken nuggets, and made some joking comments with one of their staff about their 20 piece chicken nuggets being 1$ more than McDonalds next door. And asked why, is yours better than McDonalds. He said he was going to be honest and said they are just as good. Then after I said "you wouldn't want your manager to hear that" as the guy I assumed was the manager walks right by me. Friendly staff, the restroom can use some improvements though, and I will never rate a fast food restaurant 5 stars, if their friendly staff earns only minimum wage. read more

I have definitely heard bad things about this Burger King in Particular. I went through drive through and ordered a lot for my husbands work. Once I got the food I realized they forgot something, I went in side and they gave me everything I didn't get and free juice ! They guys that work there were extremely polite and apologetic. read more

The very last time I ate here (several months ago) I was on my lunch break and in a hurry to get in and out of somewhere fast... The drive through line wasn't long, so I stopped here with the intention of going in and out. Well as it turns out, there is a reason why the line wasn't long during lunch time... this place is HORRIBLE!!! So I ordered a whopper combo meal.... get to the window and paid, and then I'm asked to pull up to the front and wait, and it shouldn't be very long... so 10 minutes passes by and now I have no more time to wait on my meal, so I go inside to tell them never mind, refund my money now I have to get back to work and go without a meal... The cashier insisted that it was almost ready, hold on, it'll be hot and fresh, you'll be glad you waited yada yada yada.. Okay so after holding me up another 4 minutes my food came.... (A 15 minute wait for ONE whopper meal) There was no receipt in the bag.. I had to ask for my receipt (with the intention of using the survey code to go online and write to HQ that this location is horrible. So I had to eat the burger while I was driving back to work without being able to enjoy it, and 20 minutes into returning to work I had a massive and super disgusting case of diarrhea. It was AWFUL. I felt like I was even going to vomit, my stomach was burning and I thought I might need to go to the hospital for food poisoning.. So after about a half hour on the toilet at work, I finally was able to get back to work.. I felt miserable the rest of the day. Ledge light health district ought to close this place down if you ask me. This place is a risk to public health! Will never be returning to this location unless it's replaced entirely with new management and a team of competent employees. FYI - This stuff isn't rocket science - there's no quantum physics involved in making cheese burgers and frying french fries. I hope these guys don't have any expectations of earning $15.00 an hour. read more

I can't believe I'm writing this - but fast food finally got decent! Intrigued by the new menu we stopped by to try out new highlighted items like the bacon sundae, sweet potato fries and the memphis BBQ pulled pork sandwich. All were surprisingly tasty, full of flavor and didn't seem like anything I would have picked up going through a drive-thru. Yet, there I was sitting in my car with food that was actually better than a number of restaurants that I've frequented lately. In addition, Burger King is very informative on the gluten free menu front - their website has a very helpful menu and they are happy to make any burger without a bun and package it in a nice container with fork and knife included. The carolina BBQ bacon burger was my choice for this bun-free experience and I was coo-ing with every bite. The bacon sundae didn't disappoint - it just proves the theory that bacon makes everything better. read more

I ordered a double whopper with cheese combo and an oreo cheesecake at the drive thru. I get to the window and they only had regular cheesecake... I get home and realize that I got a Jr. Whopper. Ridiculous and irresponsible and Im not driving all the way back up there. But I promise I will NEVER GO BACK. read more

Went around noon food was cold, burgers tastes like cardboard shake had no taste fry's tasted like old Grease trued to contact manger bye phone of course no answer I would like my 12.50 back read more

I stopped at 940 on a random Thursday after work. I was very impressed that my fries were fresh and my chicken nuggets, with no wait time. I would have given 5 starts except I asked for a chocolate Oreo shake and it was missing Oreos. read more

Worst fast food place ever. Workers had no uniforms and acted like mindless zombies. All the tables were covered in junk. Our burgers were wrong. And an off duty worker came in, walked to the back, made her own food, and brought it out to her family. Disgusting to put it lightly read more

I wish I could give negative stars. This staff is crap. They're not friendly. They're unprofessional. They're good is horrible. Can we make negative stars a "thing" for this establishment? read more

Wow...went for breakfast and was quite surprised...no breakfast burgers, no syrup, drink machine was empty...and then when asked about drink machine...they got snotty. Also, the manager was sitting in the front of the store with a group of the workers sitting and chatting. The drive thru attendant was sat with her radio off and had to be told to turn her radio on to answer a drive thru person who just drove off. Lastly, one of the employees went to the restroom and when that individual came out, the toilet was not flushed and the sink was bone dry. That means that person did not wash their hands per food safety regulations. Really less than impressed over all. read more

You'll find the food to be pretty standard for Burger King and fast food in general. This location though is particularly clean and offers free Wi-Fi and a TV tuned to CNN, and for that, this particular location has earned an additional star. read more

Went to burger king for a quick bite around 11 pm. The man who took our order was short and rude. He lacked patience when we were ordering. We asked to add something to our order and instead of saying okay he quickly responded with second window. Very dissappinted. read more

Food tastes just like other burger kings so that isn't the issue. The problem is their help. Went thru the drive thru on 11/13/2019 at a bit after 8pm. The lady was white, looked to be about 40ish. And rude. Like throwing my food at me. Rolling her eyes when I was sitting there when I asked for something. Very rude and disrespectful to customers but the last I knew that if we didn't purchase she wouldn't have a job. Got home, sauces for the chicken weren't in there. No napkins in the bag. Ordered no ice in a Diet Coke. Got a root beer instead of Diet Coke. With ice. Didn't even bother correcting it because she seems like the type that would spit in it. I know what Burger King I won't go to again. read more

Do yourself a favor and go to mcdonalds instead. I've been to this location a few times since moving here and it's never been above mediocre at best (including service and food taste and quality). I went a few days ago to try the Mac and Cheetos. All signs were still up for them but they told me they didn't have them anymore. So I ordered a rodeo cheeseburger. I was really hungry and almost finished it before realizing the burger was grey in color. Gross. And that night I got to experience waking up to food poisoning symptoms. Safe to say I will never go back. read more

How can a burger joint be out of buns? I stopped by the drive thru to try the Impossible Whopper and was told that I had to get it on a small hamburger bun because they were out of the large buns they use on Whoppers. When I got to the window I was asked to change my soda, because they were out of Surge. So I finally pull away with not quite what I ordered, and realize I got no straw or napkins either. I think the crew needs retraining and fire the manager. read more

Got there at 10:45 pm. Online said they closed at midnight. Asked for a chicken tender meal and 4 whopper jr with shakes. They claimed their shake machine was being cleaned and that the chicken tender meal would take 6 minutes to cook. We didn't mind, we'd wait. We got to the window and their receipt machine was broken. We had ordered $32 of food within the five of us and we couldn't get the receipt. They asked us to pull to the front windows to wait for our food. 15 minutes later after ordering we pulled back up to the food window and asked for our food they gave it to us. We pulled into a parking spot and all 4 whoppers were cold. We went back to the window and told them. We then waited 10 more minutes and when we finally got them back they were still cold. They also didn't give us straws while we were waiting for our food. One of the whoppers tasted bad as well. read more

My family stopped at this location while on our way to Boston. One of us purchased food and the rest of us went to the restroom. My sister and I were waiting in line outside the single stall "ladies room" which was occupied when a man exited. I said "seriously?" He stood in the doorway, holding the door open and said to me "you see this uniform? I am working here! I was cleaning the bathroom. I'm working here!" He was very rude and aggressive. I entered the restroom and locked the door. While I was in there, I heard him talking to my sister the same way and trying to justify his actions. I went to the manager and explained the situation to him. His response was "I apologize." And he walked away shaking his head!!!! We went to our car and got in. Before we pulled away, the employee (who initially started the confrontation) came to the door of the business and leered at us, speaking (I'm unsure what he was saying) shaking his head at us. Unbelievable!!!! read more

I came to this Burger King and ordered 2 crispy chickens with cheese no mayo and two ten piece nuggets and saw it on the computer screen correctly. When I pulled to the window they asked me to pull forward which I did with no problem ten minutes later after 7 cars had come and gone the cashier came out and handed me my bag with two sandwiches I called her name she ignored me on her way back in. I walked inside to ask where my nuggets were and she threw her hands up as if I was creating a issue. I got to work and opened up my food and my nuggets were cold and my sandwiches were cold and made wrong there was no cheese and extra mayo. I also filed a complaint on March 23rd and today is April 14th and they had yet to review it safe to say if this issue isn't resolved sooner than later I will no longer be a patron of Burger King whatsoever. Thank u for understanding lol why I would be quite upset b read more

I only leave a review for a Burger king in hopes someone see's this and saves there time. I went to dine in and was told I was waiting on one item 15 mins pass nothing at 30 mins I walk up to the front counter to ask what in the world was going on and was faced with an employee trying to give me cold food that was forgotten and when asked for fresh food got rude comments from the manager and another wait. . Worst experience at a fast food joint to date.. read more

This is the worst place hands down that I have ever been to. I cannot believe how awful this burger king is. The food was cold the employees are just as cold. I wish I had something nice to say but I just can't. Just a heads up to other families and customers. Don't ever go there!!!! Seriously! read more

It's pretty bad when a fast food place is so terrible it has to advertise itself as being under new management, especially when the new management is as bad as the old one. Service is terrible and with an attitude. When ordering, the girl at the counter actually rolled her eyes and snapped, "Is that it?" like we were annoying her by ordering... as for the food- Hash browns tasted like old bacon - disgusting! My breakfast sandwich was COLD as was my husband's. The least they could have done was pop it in a microwave for a few seconds, but you could tell this croissant had just been defrosted and never heated. I've tried lunch here and the quality is about the same, with the attitudes just as high. Burger King used to be my favourite burger chain - unfortunately, with this quality and the rotten attitudes, I'd rather go to either the McDonald's or Wendy's on the same street. read more

One star because less aren't available. Worst fast food experience ever. Ordered two cheeseburgers, fries and a drink. Got my drink and that's it. People were piling up, drive through customers were coming back in because their orders were wrong. People coming in behind me getting food, too many people waiting at counter to talk to anyone (Not that it mattered because the one person they had working the register did not have a good understanding of english)...it was kind of like watching a live disaster movie. Finally, after 25 minutes, I gave up and left with my $4.00 drink....never again any burger king, anywhere; unless this one closed, the I would go and celebrate the closing of the worst fast food place ever! read more

I am absolutely not happy with my experience at Burger King today. I went in the drive through and saw a sign that said the breakfast sandwiches were 2 for $4. I told the person that I would like two bacon egg and cheese sandwiches and a medium cherry slushy. The person at the window cashed me out while telling me the price of $8 something. I questioned why it was so much and explained to him. Since he had already cashed out the sale, he had to call the manager over. She literally told me that it was my fault that I did not tell them before hand that I wanted the price advertised on their sign and she would not give it to me for any less. She thrust the change for the original sale at me and grunted goodbye to me. I asked for the receipt which she followed with throwing in the garbage. The poor young man apologized and told me he was new. I told him that it wasn't his fault, and she was showing him how customer service is not done. If their manager Linette worked for me, she would be fired. There is a lot more food for sale on that strip with much less rude experiences. read more

Lunch #9 chicken sandwich with fries and drink. Sandwich was mushy and way too salty. Chopped iceberg lettuce awful. Ketchup in packets. McDonald's chicken sandwich and fries 10X better. read more

I had a terrible experience. I went inside near closing. The young man behind the register was not rude but really busy so he made me wait a bit. I was fine with that. I used my card and my coworker money to make two different transactions. The first in cash I used a coupon from the app. 1 large fry, chicken nuggets (10), medium drink plus I order a second fry $7 and change. With a debit card 2 whoppers (buy 1 get 1) large fry and a BBQ bacon king large meal. there was a misunderstanding because I thought it was two bacon kings not tow whoppers so after my card was charged they came back with a credit receipt for 16.88. When I asked the women for the receipt that shows what I actually got charge to told me there wasn't one but to keep an eye out for my credit. thought that was weird. When the food was ready the young man was like it's all there. I started to ask questions but he just said it's all there. and I felt like I was walked out when the locked the door behind me. which I understood cuz they wanted to lock up. When I got back to work I was down 2 large fries and was charged $35 dollars. I am hoping the credit comes. read more

Maybe someone can explain this to me but for some reason late at night this place won't accept credit cards. However if you try to ask someone the next day why they do this, not only do they not know what I'm talking about but tell me that that never do that for any reason. This has happened to me at several other BK's in the area as well. read more