Servers were very nice people. Double whooper w/cheese great. Haven't had onion rings since for ever so I tried them. They suuuuuuuuuck!!! Not this locations fault! But WTH BK??? Beaded onion(?) mush!!! GROSS!!! Get a clue!!! That IS NOT an onion ring! read more

RETURN OF THE FOOT LETTUCE! How is this location still open? We ate in the lobby. It was clean for the most part. No ketchup available and warnings at the door saying that selling your EBT is a crime... OFF TO A GREAT START. The lady taking my order? Not helpful, just kinda stood there looking like she'd rather be anywhere else. At least she got my order right. Food came out almost instantly, which is usually a plus but was SO FAST it was concerning. Wrong sauces, but order was correct, forgot ketchup even after they asked if I wanted it and I affirmed so. The food? Trash. How is Burger King in business? I definitely didn't get it my way. See photo for the core of lettuce they put in my burger that was starting to discolor. I mean do you not feel that when you put it on the burger? Please close. You'd be doing the local area a favor. read more

Burger King - Double Whopper with Lettuce Core SMDH - Fast Food Near Me - Fresno, California

I don't know what is going all with all these fast food joints but really just need to stay at home and cooked. Order a chicken spicy wrap, mozzarella sticks, and a chicken nugget combo. The lady employee handed out food and I was like wait she never asked us what kind of sauce we wanted. I then ask can we please have some ranch sauce she turns around without saying anything and brought 1 packet of ranch . Just ONE we had 6 mozzarella sticks and 6 pcs or maybe 8 of chicken nuggets!!! Why one sauce ????wtf The chicken wrap was disgusting!! The strip looked like it was cut in half. Very disappointed we did not finish our food. Chicken wrap photo attached . read more

Burger King - Chicken spicy wrap - Fast Food Near Me - Fresno, California

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That was pretty bad, BK. I ordered my meal 10 minutes out on the app and waited 15 minutes in the drive-through line once I got there at 1:30 PM with only two cars in front of me. No, it was not busy inside either. I don't mind a necessary wait, but my food was cold, my ice was melted, and I got shorted on fries. I'm not surprised but I do like to give no credit where no credit is deserved. read more

Burger King - Medium fry. I think not. - Fast Food Near Me - Fresno, California

salt the damn fries this should go without saying but ig these employees dont get it through their head

4/02/24 Getting onion rings to go with lunch. Two small onion rings ordered in drive-thru with ketchup. The line was small. Moved at a medium pace. The worker was kind. Paid for & received! Lunchtime! Onion rings with ketchup up were really good! Nice crunch. Mother said hers were Good! Good service & good onion rings with ketchup. Recommended! read more

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6 months later and this place is still equally as bad if not worse. I decided to forgo the unpleasantries of the drive thru and place my order via the mobile app for a quick and seamless pickup. Boy was I wrong! Drive thru line is currently 8 cars deep, and pick up counter has a line of customers. My order pickup time was set for 1:26 I'm standing here watching the employees work with zero sense of urgency while I write my review. There are a total of 4 employees working at a snails pace in a fast food establishment. Your burgers aren't a work of art you literally toss all the ingredients together and wrap it up. I don't understand why this location continues to struggle. It's 1:49 pm, my order is finally ready. read more

This place is disgusting. We found a pincher bug in our to go chicken sandwich. We will noever go to this location again. read more

Burger King - Half of a bug on the chicken sandwich bread. - Fast Food Near Me - Fresno, California

When this place initially opened I would have given it a 5 star but I wanted to give it some time to see if it was consistent. Unfortunately they fell far below than 1 star. Most people don't care for Burger King but I love it. However the service has gone extremely down hill. I typically order in the drive thru so my experience is based off of that. The person taking your order at the drive thru has been really rude the past 2 times I've gone there. Even my kids were commenting that they were rude and kept cutting me off when I'm ordering. I was wanting to order the Big King and she cut me off saying "we don't have that" and got a lot of "what else do you want" in a very rude manner. I asked her for her name at the window and her names Rebecca. It seems like there needs to be more training for these employees on customer service. Today I had a similar experience but I didn't get her name. Still the same treatment of "you want anything else?" With a very rude tone in her voice. I ordered soft serve ice cream which they didn't have any cones so I said I'll take it in a cup. Then when I got to the window she handed me the ice cream and said "I don't got any spoons but I got forks" in a manner like "this is all you get" type of way. She shoved everything in 1 bag and ripped it and goes "oops" and hands it to me anyway. She had super long acrylic nails and from what I can remember when you work in the food industry you can't have long acrylic nails when you're handling food. These were at least an inch long. Overall I'm super disappointed in the service here. I would rather travel to Clovis than to order from here again. read more

Burger King - Soft serve ice cream. They only had forks. - Fast Food Near Me - Fresno, California

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Just ate there for lunch and the food was fresh and fries were nice and hot! I rarely eat here and when I do, I am. Ever disappointed!

Zero stars if I could. I ordered food at 7:45 pm. One cheeseburger kids meal and 4 piece nuggets. There was one person in front of me. At 8:06 I am still waiting. I go to the counter and ask for my order and it was sitting there. They never called my name or number. read more

Slow terrible service. Trash cans over filled and the food tastes like it's been sitting out. Gave me two ketchups when I asked for some..

Remember, Burger King is fast food. It's not meant to be 5-star fine dining. This Burger King is fairly new in our neighborhood. Very convenient and even more so when grandchildren come to visit and request Impossible Burgers. I am not fond of drive-thrus, but I know that became a way of life during the pandemic. Life is returning to normal now, so let's go into the building, up to the counter, and talk face-to-face with the counter person. There was no wait at the counter. The order was taken quickly, expertly, pleasantly. Food was ready to go in about 5 minutes. Four Impossible Burgers, three fries, one onion ring. Back home for dinner. All of the food was very good, and the burger with no mayo was marked as such. Grandchildren were pleased. Grandparents had an easy evening. We can do that again. read more

I usually do drive thru orders but I recently decided to go inside. They have a kiosk where you can order now, I had a coupon so as usual I was waiting for an employee until I realized you can just type in your paper coupon code which honestly it's the most smoothest experience I ever had. The place was pretty clean as well. I typed in my order, got my number in line and within 7-10 min my order was ready. read more

For being a new location and not having a ton of customers this location really should be better. The wait times are long, they are out of almost all the soda, and don't try to get ketchup for your fries because they are out of that too. This is the second time I have stopped at thus burger King and it has been the same probably each time. Management needs to step up and fix these and get their crew on the same page. read more

Burger King - Fast Food Near Me - Fresno, California

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Lisa was extremely rude rolling her eyes the whole time I was speaking to her. I don't recommend ordering from here especially with that rude lady. read more

This Burger King is located in a upper to middle class area and with the quality of service it gives this owner at this establishment can not be making profit to its full potential. There burgers are cold and take over 20 min to make. Not to mention the rudeness you get when you complain about it. This owner need to clean house and hire a professional to train there new staff. Chicken fries were cold and hard, whopper was cold took another 15 min ti make a new one. read more

Burger King - Took over 30 min to get this. - Fast Food Near Me - Fresno, California

Again I was let down by Burger King this time no cheese the last time I went no bacon from my bacon cheeseburger. Although today I was charged $0.80 for two slices of cheese that I never got. read more

Burger King - Fast Food Near Me - Fresno, California

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It won't let me go lower than 1 star but this is the worst Burger King in fresno! They don't have half the sauces like Buffalo sauce, They also don't put anything on the burgers and they're rude read more

Burger King - See nothing on there lol, I asked for no onions or mayo and they took everything else off too - Fast Food Near Me - Fresno, California

I'm not the one to complain. But Burger King I think you're missing something? I decided to dump out my soda and this was at the bottom of the cup. read more

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The people who work here are very nice & genuinely might be the only fast food place in town that consistently gives piping hot, fresh food.

There's a lot more to the story. I don't have the receipt because I already gave it to the my mother in law who paid and I've left her location. So we ordered a $6 duo and a $8 trio and I decided i wanted fries so at the window I ordered a medium fries to make the duo also a trio. Instead I was charged $4 for them. So I called out "excuse me miss!" Because she took the card and was walking away. I wanted to ask why I was charged so much. I explained i wanted to make the duo into a trio. She looked at me and said you should have said that before I ran your card. It's too late. Then just stared at me. I asked if she could fix the mistake. The manager came up behind her and said she could refund the money and then re charge the whole thing. I said sure that's fine. I'm sorry for the confusion. Meanwhile my order was ready and placed by the cold cold window. The young girl who worked the window walked to where the food was made and I could hear her making fun of me. In a high pitched voice "excuse me miss i wanted the triooooo". I tried to smile and let it go buy i was humiliated. It felt like elementary school all over again. I can't believe an adult would make fun of a customer like that. I was super nice thanking her and apologizing for the mistake. I'm a chubby blonde white lady so I tend to over compensate being nice to prove im not a karen, and still she still goes and makes fun of me and forgets part of the order? Also no sauces were offered or given with the two orders of chicken fingers. This was by far the worst fast food experience I've had since I don't even know when. There were no redeeming moments of this evenings visit. read more

They're always missing some sort of sauce. Gal at the window was rude. I paid $45 to feed 3 people!! 1 whopper meal, Texas whopper (just the sandwich), kids meal and some chicken fries. Just go to a restaurant to eat. read more

The service well I just went today 7.35/23 they guy was nice, friendly but as I was leaving all the workers inside were joking around and as he went to hand me a small bag loaded with 2 cheeseburgers and onion rings he basically would of dropped it if I wouldn't of grabbed on to it. He handed me this bag full of items, his head turned laughing and joking with other coworkers and not paying attention. I found that to be rather rude. The food was fresh as always. Inside the place there wasn't really anyone inside. Overall the drive thru worker needs to get it together a bit more. read more

Asked for Mayo, certainly I got you! No Mayo after I drive away. Food 6/10, no napkins and a $13 medium meal. Long wait at the drive thru despite 2 car ahead! These are the facts, you decide, I won't be back! read more

Very disappointing to see the Wopper meat coming out of a microwave. When I asked the manager about "Flame Broiled" he said "Oh, we did that earlier " . Never again. read more

Absolutely the WORST burger I have ever had! Should be Zero stars!! It tasted like it had been deep frozen for 100 years, thawed out and microwaved and then just served with absolutely nothing - not even a napkin! Stay away from here! read more

They always forget to give sauce napkins utensils Have not had any issues with food yet or wait time read more

I stopped at Burger King in West Fresno tonight on Fresno St close to down town Fresno. It was the worst service I have ever encountered. I started out in the drive through. I was behind a car for about 15 min. I finally decided to back up and go in side. I go in and there is no one at the counter. the person moving around behind the counter was working the drive through, I asked what was going on, I'm now waiting at the counter for about 10 min. She looks at me like what are you doing here. Terrible customer Service. It was like a mortuary in there. I just left and couldn't wait to give this review. People need to be trained properly. I would never in life go back there. The time was about 8 pm, date March 28, 2024. read more

So close, yet so bad. I was happy to see that they were opening a new Burger King in my neighborhood a couple of years ago, but so far it's been a major disappointment. I like to order through the app so I get my points and don't have to deal with rude employees, but it's almost impossible to get someone's attention when trying to pick up. You also need to order twice the food you want because they always leave at least one item out, usually the main sandwiches. Ridiculous. read more

When this bk opened it was promising but the last few times the drive thru has been awful. I waited 10 minutes for my mobile order and I see the employees goofing around and on their phones. I couldn't believe it. I was the only car waiting and then there were a few cars behind me. I'll definitely avoid this place. It's such a shame whoever owns or manages this place doesn't read these reviews. With all the time I waited in the drive thru it allowed me to read all these reviews about them. read more

Over a 47 minute wait for five people in the drive-through not overwhelming also I've seen more than 3 people with bags go back in to fix their messed up orders. Burger King on Shaw is much better. Just don't stop at this one. Absolutely bland and horrible attitudes And their frozen drink machine was broken And out of two menu items read more

Thankful there's a BK in the area and glad they have enough employees to serve the customers. Wish they trained their employee(s) better. Hey BK, drive through employees don't have to top off the beverage with ice to get it to the very top because once the lid goes on it starts expanding and flowing through the straw slot. If I had a straw with the drink I could stop or minimize the issue. Got my bag of food and went for the straw and napkins but no napkins. Really? Do I need to order napkins separately? When I opened my bag it smelled like cinnamon sugar...oh no wrong order? No, correct order but why does it smell that way? BK needs to cook fries in a fryer that also doesn't cook sugary items too. When was the last time the oil was changed or filtered? read more

Thought I hadn't had Burger King in years, why not try it out. The drive thru person acted the whole time like I was an inconvenience and then got my order wrong and blamed me that it was wrong. So I just left, but will not be returning. Nearly $9 for a chicken sandwich and soda doesn't even make sense. How was I supposed to know they didn't get the combo meal when it cost me the same? read more

Went to grab food on Christmas Eve knowing that they were open till 8pm as we had gone earlier in the week and saw their posted holiday hours only to get there at 7:30 and they had closed already. Why have posted hours if you aren't going to be open?! Yes I understand it was probably slower than usual, but if your hours are till 8 you stay till 8. read more

Service is the worst ever. Slow slow slow. Whoever owns this burger king...news flash you are losing losing money. And to top it off service so slow food is cold. Second time here. First time I left the drive thru because it was moving so I walked I side and after 10 minutes no one helped me. I went to jack in the box...Zero stars. read more

This is the slowest fast food place I have ever been too. It takes forever to order and then you wait in the drive through for the longest time. They need to evaluate their process because it is a damn mess. The folks working here are also rude and not well trained. Don't waste your time with this location. read more

bad service. horrible food and employees do nothing to meet customer needs. employee was recording customer without permission and this place is just TERRIBLE !!!!! read more

Female running the drive thru had a bad attitude with me without reason. And when the young man bagging my food handed it to her, she had attitude with him stating he messed up with me order. When in actuality it was her who had it wrong and he had it right. So I'm thankful to that young man for reading the screen correctly. And that young lady should be taken off anything that has to do with customer service or else they won't have very many customers. read more

If giving zero stars was an option I'd use it right about now. Every time I come to this Burger King I am disappointed, they always seem to be out of what I want. Came for a Chocolate shake 2 hours before closing and of course they already shut down their machine because they said they were getting ready to close. Never expect to get fast food at this location either because it's a minimum of 20 minutes when I order a whopper. Definitely never coming back, which is upsetting because I have always loved Burger King and just moved by this one. Hopefully their staff and service improves soon. read more