I needed to get a same day appointment to look at my dog's paw. I called when they opened at 8…read moreand Blythe was super helpful in getting my on the Urgent Care list. Within 20 minutes I was called back and scheduled for 9AM! Both times I have come in I am escorted to a room with my pet within 2-3 minutes of arrival. No waiting around in the lobby like my old vet. Within 2-3 minutes a vet tech was there to start the process, today Blake got all the info logged and moved the process along quickly. Quick, but still with genuine care. Just a few minutes after that Dr. Wichman came in for the exam. She was great with my dog. All vets are expensive - full stop. That said, on both occasions where I have had an unexpected need to come in, they have provided options. They explain priorities and work with me to give my pet the best care I can afford. I really dreaded going to my old vet...hint sounds like bilvan borners. CH Pet Hospital is a breath of fresh air! I highly recommend their services and know that we have found a great new partner in our pets' healthcare.

Words can't express the amount of gratitude I have for the owners and employees here! They have…read morealways fit me in asap when my animals need help, I don't shop around anymore, I just call you. Thank you for everything you've done for my animals and me, we greatly appreciate you!

Had a phenomenal experience here. Everyone is SO friendly and you can tell they love animals. This…read morewas my kitten's first vet experience and they were so sweet with him. To help him get comfortable they gave him treats and after his appointment, they even sent him home with a little blue mouse which is now his favorite toy! Can't wait to bring him in again and I think he'll be happy to go again too. I'm already making plans to bring in his older sister.

New client experience : Two thumbs Down…read more I was interested in visiting this office because of the free first consultation & my annual responsibility, to pick up a year's worth of flea and tick medication (Bravecto or a prescription from chewy). I MENTIONED THIS CLEARLY TO EVERYONE I SPOKE TO. - Initial nurse was a total sweetheart, young and full of spirit - Doctor walked in jittery and sped up like she was trying to calm down from running - Speaking to me that way was super uncomfortable & condescending. When Doctor Susana Marshall DVM asked me about all the ways i was taking preventative measures for my pup, I knew that she had not reviewed any of the information that was gathered by her nurse receptionist on top of the eight years worth of health certifications and documents i brought in correct order since 2015. Up sold for 90% of my 15 minute visit on future vaccinations, future rehabilitation centers and given information I didn't ask about. My dog has been on heartworm preventative for eight years somehow I was charged $100 for a heartworm test that came back negative. After realizing i was charged $410 in the midst of everything happening so quickly I realized later, I left without the flea and tick medication. The only thing I came for. I called that day. No one answered. I called the next three days playing phone tag with this foul mouthed & disgusting attitude filled person named Joan. I told her I prefer to speak directly to the doctor not to waste time however Joan was confident she could help me. She couldn't infact help me & showed more interest in provoking a polite turbulence over the phone. Her energy is passive aggressive & instigative. She hung up on me without saying goodbye on our last chat which says a lot about a person's character, let alone a receptionist. I was calling to see if my second puppy was in danger from being around my first, since I wasn't told to keep them separated. But that one was infected? Overall, it was very cute to see his name on the welcome sign coming into the vet, but I would not recommend anyone supporting what's going on at this clinic. As I said on my last phone call with Joan, if I didn't hear from the doctor by the end of day, I would be opening a claim with my bank and that is exactly what I have done. They have 45 days to respond and I'm sure they will Not because they did the wrong thing and want to rectify - but because they want to avoid a negative chargeback score people! Businesses look really bad when they have chargebacks to banks so they will try to negotiate with you (the client) as if they didn't do anything wrong. They stand on very little morality and no humanitarian grounds. I will be filing for a full reimbursement. Ps. The eight years worth of medical records are completely out of order. Torn folder is destroyed and the receipts are Unstapled. It's going to take me a handful of hours to put everything back together.

I have been coming here for years now…read more They are always attentive and take good care of my Yorkie Simba. The doctors are very kind and go above and beyond to make sure the animals feel comfortable. They are very thorough and straight to the point.

I had an appointment today with my sick cat. They did a thorough exam, blood test, and other…read moreprocedures. I feel all staff and the vet were kind, informative and professional. I highly recommend them to all pet owners.

We broight our two kitties and two bunnies here for 3 years until we moved to another state. They…read morehave always been very knowledgeable, communicative, and helpful and taken very good care of our babies.

The staff is so friendly and our vet has been great with our rats. One of only a few veterinarians…read morein our community that will work with rats, but they are the best!

After being a loyal patron of Sunset Animal Medical Center for almost 25 years, for vet care of 7…read moredogs including boarding, I left once Dr. Galen Arbios retired and they joined VCA. When my 12 yo pittie cried when scratching her ear, I knew she needed medical care. VCA, despite having treated her since she was a puppy, told me the soonest I could get her in was in 3 weeks. That was the end for me. I contacted Old Towne and got an appointment within 10 days with the promise that if something came up sooner, they'd call me. And they did! She was seen the next week, put on antibiotics and ear drops, and was back to her old self. Fast forward a year... my dogs have been cared for with compassion by Dr. Caballero and Dr. Ava. From teeth cleaning to arthritis pain management to the tragic diagnosis of colorectal cancer leading to euthanasia to the new puppy exam, I have developed a great respect and appreciation for all of the staff we've encountered over the last 2 years. Dr. Ava and Lily were wonderful when it came time to say goodbye to our Oliver, giving us time and space with him, allowing us to bring in our other dog so she could be there too, snipping off some of his fur to put in a little sachet bag, bringing treats for him and Kleenex for us. I love that there is a candle on the front desk informing patrons that someone is saying goodbye to a loved one and asking for quiet in the waiting room. Old Towne Animal Hospital is a Fair Oaks gem and I am so very grateful for the staff there!

I don't usually leave reviews like this, but future customers deserve honesty…read more My experience with this veterinary office was extremely disappointing from start to finish. Concerns I raised about my pet's care were not met with urgency, accountability, or meaningful communication. Instead of addressing issues directly, the response felt dismissive and focused more on conflict than resolution. I also had to repeatedly request basic information and records that should have been provided without delay. Even a simple request took hours to be acknowledged, which is unacceptable when you're dealing with a living animal and trying to make responsible medical decisions. What stood out most was the lack of professionalism when concerns were raised. Instead of working toward restoring trust or clarifying what happened, the relationship was essentially discarded. That is not what clients expect when they are trusting a clinic with their pet's health and wellbeing. Every pet owner should be able to expect transparency, communication, and care that feels collaborative. Unfortunately, that was not my experience here. I'm sharing this so other pet owners are fully aware and can make informed decisions about where they choose to take their animals for care. PLEASE DRIVE PAST THIS OFFICE I DON'T CARE HOW LONG THEY BEEN IN THE AREA!!!! THEY DO NOT CARE ABOUT YOUR PET AT ALL , all THEY CARE ABOUT IS YOUR MONEY AND WAYS THEY CAN CHARGE YOU!! THEY DO NOT CARE ABOUT YOUR PET !!!! And please I'm not even giving it a one star I had to give it a star just to leave this review but they get zero stars theres NOT A star in that office FROM VDMS TO ASSOCIATES !!!

I am so thankful and grateful for Dr. Sidhu and the staff at Crossroads Animal Hospital. My 18 year…read moreold Chihuahua had something stuck in his mouth and it was an urgent situation. I called Crossroads and they had me bring him in right away, saving me an emergency visit to MarQueen. Dr Sidhu saw right away what the problem was and attempted to extract a large acorn shell imbedded over his tooth in the back of his mouth. It ultimately required that he be put under anesthesia which was risky due to his age. He has not been able to have any dental work for this very reason for the last few years. I knew when I left him there, that he may not be coming home. Dr Sidhu performed the "operation", extracted the shell, along with 9 infected teeth, gave him a full cleaning of the remaining teeth and he is good as new. He was sent home with some meds and getting lots of rest. I know Dr Sidhu had a busy schedule today with several other dentals and I am forever grateful for the time he took to not only squeeze Buster in, but to perform all that was necessary and safely put him under anesthesia. The cost for all of this was beyond reasonable. I couldn't believe it. I'm so happy to have Crossroads with Dr Sidhu and Dr Sullivan and their fantastic staff.

My Jasmine just had surgery yesterday to remove her fat lump on the back and two warts on her right…read moreleg performed by Dr Sidhu. The surgery went very well and Jasmine 's recovery was excellent ! I am so glad that I found Crossroad Animal Hospital for my pet care since last October 2025. This clinic is clean and organized . All staffs are very helpful and friendly . Dr Sidhu is excellent. He is the Best Vet Dr I have ever met . He is professional, kind , gentle, and caring to my Jasmine's condition. Thank you very much Dr Sidhu and All staffs for providing excellent surgery and follow up care to Jasmine with the beyond affordable cost . I highly recommend Crossroad Animal Hospital with Dr Sidhu for pet care in Folsom as needed .

This place is awesome. We previously went to cherry creek but were being pushed out weeks for…read moreurgent appointments so we made the switch to Akaal. It's about half the cost as cherry and we've never not been able to get in same or next day. Staff is friendly and knowledgeable and the practice is clean and patient/owner friendly. Sadly one of the other customers was dealing with euthanasia and the staff member David was empathetic, informative and guided the customer through the process delicately and with compassion. Dr. Gill who treated our dog was super friendly and upbeat and more than accommodating to all our needs and overall this place's vibe is super welcoming and we are so happy we switched. Can't recommend enough

I still bring my dogs after 11 years. Highly recommend , Dr. Gill is amazing and such a caring vet…read more So grateful they were able to get me in last minute.

Friendly neighborhood veterinarian with great staff and vets that truly care about your family…read morepets. The DVMs here are so kind, friendly, and knowledgeable. They're of course going to be relatively conservative with testing and vaccinations (for close monitoring) but are reasonable and will advise you of the "core vaccinations" if you ask and want to discuss the nuances with them. Clean, tidy offices. Front desk staff is great, helpful with scheduling. Their phone number/call in is a bit of a pain (automated), but once you talk to a person, they are helpful and straightforward. Plenty of adjacent parking. Have been coming here for a few years now, would recommend to anyone looking for a good family vet.

Nobody is perfect but Mercy Pet Hospital Fair Oaks is pretty close. To be open and honest, the only…read moreissues I've ever had were when there was a visiting vet who was not part of the Fair Oaks team. Even then, permanent staff always followed up with me. The entire team at Fair Oaks cares deeply about all animals and their owners. The vets are knowledgeable and patient and take time to explain things and help owners work through difficult decisions. They have supported end of life care and release for two of my pets. Dr. Lennon worked with me to help me make the best choice for my 18 year old cat when I wasn't sure if I was doing the right thing for her. My primary vets are Lennon, Kian, Linnet, and Woodson. All fantastic. Claudia at the front desk is a gem. Emily the vet tech is amazing. They all are. This is one of the most compassionate teams I've ever encountered. I am a terrible patient mom, when my pets are sick I become anxious aaaand often short and frustrated. I try not to, but it happens and the team still supports me and helps me get through it. In terms of pricing, I have found it to be very reasonable. They recently modified their dental and care plan options to make treatment more affordable and manageable. Estimates are always provided prior to treatment so you know what to plan for. Discounted pricing for cash payments, and they are speedy when providing information to insurance companies. When I can afford it I absolutely buy the team coffee for vet tech day (the WHOLE team) because they deserve it. I often hear people complain about the cost of vet care. I don't think folks understand the base costs of operating an animal hospital, from paying employees a livable wage (do you want the people caring for your animals having a chip on their shoulder because they can't afford rent?), insurance for the business, equipment and materials for lab, X-Ray, surgery, etc. etc., the cost of leasing the property and more than I'll list. It's incredibly expensive. Mercy Pet Hospital does its absolute best to keep costs down. I don't trust anyone else with my fur babies. If you have had a different experience with Mercy Pet Hospital Fair Oaks, I would give them a second chance.

Dolce Cocoa Donn (my 17 mo. Old Shih Tzu) and I (Denise C. Donn) have found our new, forever Vet…read more Dolce is my first Shih Tzu and he had been having this 'reverse sneeze' experience (5 in the last year) that scared the heck out of us both. We finally decided to check out this vet (centrally located in Citrus Heights) and it was such a great experience!! From the front desk, to Kim the vet tech, everyone was so awesome! Thank You Dr. Dana Gilliam & staff!!!

My little rescued elderly chihuahua has spent many stays in shelters over his life. With me he has…read morealways been puny, lots of tummy problems. This time it was a bit more serious and lingered on so a trip to the vet was needed. Good thing we did! Dr Folger found a hard lump not to be ignored and a sonogram was needed. Turns out the lump was a tumored testicle missed by all the shelters who classified him as neutered. A closer look by a specialist found his 2nd testicle embedded too. With Sylvan Corners' Dr Sissle's help in getting him to the right surgeon to remove them and his strong support in helping me understand that we could beat this, they saved my little dog's life and I will be forever grateful to this clinic and their team of great care givers who really care about the animals they serve. They found what every one else missed and in time to beat the cancer.

Dr. Bindra and his team are extremely compassionate, kind, and knowledgeable. All 3 of my kitties…read morehave been seen here but this review is especially for my most recent contacts with them for my sweet boy who I just had to put down. Dr. Bindra helped me for months with comfort care meds and offered many consultations when I needed to check in or ask questions. Then the inevitable came. I've never put a pet down before and they made the experience as respectful, peaceful, and calm as it could possibly be. Dr. Bindra is so loving and kind towards animals and truly understands the bond humans have with their fur babies. I am forever grateful to him and the rest of the team. Thank you for helping me send Jorge across the Rainbow Bridge with as much love and compassion as possible.

I had been consistently disappointed by the VCM vet on Folsom Blvd two blocks from my house, so I…read moredecided to try Gold River Pet Hospital (GRPH). While I've only had two experiences with them so far, I have been impressed none the less. When you come to GRPH you get seen fairly quickly, and one thing I like is that they actually take time to check various things that VCM apparently can't be bothered to check. For example, breathing and heart rate. GRPH is more communicative about what they discover and what they propose. Also, they are quite honest when discussing dental issues and where you might need to go for more advanced dental analysis and care. The ONLY thing I don't like is that their exam rooms smell like old dirty mop water. I don't know if it's just the old building, or because they don't want to use any kind of bleach or sanitizer on the floors for animal safety. I just find that odor quite nauseating so I wish they could figure out how to get that one thing under control. If not for that, I would give 5 stars based on my recent visits.