I feel sorry for this particular Mitre 10, with competition from Bunnings business has gone down…read morehill. The shop is very old fashioned with some of the stock looking as if it came out of the ark I can't see it getting better. They stock paint and building supplies which are their biggest sellers and they have a car park out the back so tradies can load everything they need but the shop has halved its size since Bunnings arrived. I've been in there when I wanted something unusual or something quick that I know they sell. It's convenient, what more can I say.

Nearly everything you could think of, even if there's nothing you need I find myself always buying…read moresomething lol that's half the fun . I spend hours here trying to justify why I should buy a mulching bin or half a dozen 4 x 2 bits of timber

From the owner: Lowest Prices Are Just The Beginning...read more

Hardware store's are not places I particularly enjoy shopping at. But the Home Timber and Hardware…read morestore, doesn't feel like other hardware stores. It does have a very good collection of all the basic hardwares you would need, but what makes shopping here different is the level of customer service. The store assistants are probably the owners as well, as that reflects in the quality of service being provided. They are keen to assist and offer help constantly. They may not know everything there is to know about hardware, but they do know their in store products very well and can offer suggestions for alternatives. I liked my shopping experience here a lot and cannot wait to go back! .... Did I actually say that out loud! Hm.. I guess a store can alter your perception.

Baumr Ag 24" ride on mower problems and faults. 1) Safety switches failed due to dust/foreign…read morematter ingress which made the mower inoperable, 2) Steering wheel grip came away from the main steering wheel, 3) Chute rubbers that hold the chute to the deck broken, 4) The engine developed an oil leak - loose sump, 5) the brake lock was bent and would not hold the park brake engaged, 6) The catcher bag developed a hole in the mess bag due to grass clipping directed into one area from the chute - design issue, 7) The catcher cannot handle the weight of the grass clippings and drags on the ground which wears a hole in the base, 8) If on uneven ground, the drive and brakes don't work as the front axle travel is limited - design issue, 8) The gearing from 1st to 2nd gear is almost the same, but jumps to 3rd gear. 9) The battery is 20 volts, but the charging system is 12 volts. Edisons have now requested me to take the machine to a repair shop for an "unpaid quote". How is this possible when the machine needs to be dismantled to find the problem? Edisons have not accepted any responsibility for warranty and now have requested that I take the mower to a repair shop, have it repaired, pay for the repairs and send them the receipt so that they may give a "partial refund". There have been 89 emails to Edisons since 7/10/2025 trying to keep the machine operational (it had been used for about 20 hours) and still no responsibility taken by them. I respectfully disagree with Edisons statements regarding your assessment and warranty procedure. All of the faults that had occurred were initially assessed as "normal wear and tear" even though it was impossible for me to bend the brake lock without dismantling the machine, damage the catcher safety switch (switch seized and failed), physically detached the steering wheel grip from the wheel, brake the chute rubbers (when they had only been fitted on original assembly) - etc. Had there been any competent assessment, it is highly probable that his would have been solved prior to the situation that we are in now. Also, I had complied with ALL OF THE REQUESTS FROM EDISONS/BAUMR AG to resolve the problems without escalating any costs to you to do so. This is NOT NORMAL PRACTICE for a customer to be required to do this. Your company had made a "FINAL NON-NEGOTIABLE OFFER" for me to dismantle, pack and ship the mower to Sydney (which I rejected due to the time, cost involved to me (~$1,400 return freight), not being able to have access to the mower, and having to wait for the "ASSESSMENT AND REFUND" based on your "assessment". AFTER NO RESPONSE WAS RECEIVED FOR SEVERAL DAYS, I made the decision to make the mower usable and arranged for repairs and modifications (because it was more cost effective and less time consuming for me) - I would consider this action fair and acceptable due to the lack of response and my requirement to have the machine working. ONLY AFTER I HAD ALREADY ARRANGED THE REPAIRS (around 5 days later), you then made another "FINAL OFFER". Was this a "FINAL NON-NEGOTIABLE OFFER"? You have now attempted to push the issues/responsibility back on me. Initially, if there was a diligent effort made by Edisons/Baumr Ag and you had honored your warranty, the issues would have been resolved months ago, and this situation would not have arisen. WARNING - DO NOT EXPECT WARRANTY. The Edisons/Bauer Ag "Social Media group" are still trying to lay the "BLAME" for the repairs I have had to do to keep the machine operational on me, due to their lack of action taken when the problems occurred. These have been done at no cost to Edisons/Bauer Ag. (This has been ongoing since November 2025). The problems are well documented, and all evidence was provided ensuring that there was no doubt as to the issues being due to manufacturing and assembly, and not improper use or malicious damage. These failures have been dismissed as "NORMAL WEAR AND TEAR", and other than some small parts supplied, Edison's/Baumr Ag have rejected all other "WARRANTY" claims. There has been no effort to even compensate me in any way for the time and effort (due to Edisons/Baumr Ag requests) to have the problems rectified and had no "out of pocket expenses". Due to their inaction, I have had to have the mower repaired to make it usable, and they now want to attempt to divert the attention away from them. Again, I have had considerable expense to accommodate their requests, with no offer or consideration given to my expense. I have never heard of a customer having to deal with these sorts of requests, only to be informed that it was "the customers fault" that the warranty would not be honored because I had to take action to get results. I would recommend looking at purchasing from other businesses to buy from to avoid the situation that I have been put in.

WARNING, AVOID: This company tries hard not to honour the Australian Consumer Protection and claims…read moreits good are not covered by Warranty. I have purchased two items from this company, on both occasions faults developed on both occasions they claim what they sell come with no warranty. They wont pay for return freight of damaged goods regardless of the ACP laws requiring them to do so where the item is expensive or bulky. They tell you its OK to post petrol power tools as long as you empty the petrol and dont tell Auspost whats in the parcel. They claim that faults on pretty much anything that moves on the damn thing isn't covered by their warranty. "Oh sorry did you actually use the chainsaw that is now stretched beyond use that means its not covered by the warranty. " "Oh did you actually use the starter pull cord before it broke? that means its not covered by our warranty". Both the chainsaw and pole tool are now completely useless. The last email I had from them was simply - "We will wait to hear from the ACCC. Best Regards, Bonnie Edisons Resolutions Team" - So much for being interested in getting this resolved. The irony is that they watch these forums, respond to negative criticism saying they only want to help and then do absolutely nothing to resolve the issue.