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    Bumper To Bumper

    5.0 (1 review)
    Closed 7:30 am - 6:00 pm

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    8 years ago

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    O'Reilly Auto Parts

    O'Reilly Auto Parts

    (2 reviews)

    The store always good service and good people. if a mistake is made it's fixed quick.read more

    DO NOT WASTE YOUR TIME AND PUT YOUR SAFETY AT RISK AT THIS STORE. I visited O'Reilly's in Sycamore…read more(1621 DeKalb Ave.) two days ago (7/6/21) to have my car battery replaced. I called ahead of time to provide them with my vehicle information and ask if this was a service they provided, and was assured that it could be taken care of. I was told to head over right away. The individual who assisted us clearly lacked the appropriate training to perform the service that was promised and paid for. While trying to remove my old battery, he was unable to remove the bolts securing it in place and had to ask my partner, who has no automotive training, to help him. He then he dropped an essential component of the battery terminal into the hood of the car. After attempting to remove it with a stick from a nearby tree, he went inside the store to retrieve another terminal. After installing it, he stated that the terminal was different than what was really needed for the car but "should be ok". When I asked if it was safe to use this alternative piece, he replied with "Well I don't think it's dangerous". When trying to secure the new terminal, he AGAIN dropped the bolt into the hood of the car. I was asked to pay for a NEW package of bolts to replace what he had dropped. After paying for the bolts, the employee asked my partner to secure it. After the battery was installed, it became apparent that the metal structures that held the original battery in place would not fit over the new battery. I was told that there was "nothing he could do" and again that "it should be fine". The employee then stated that "the store was closing so he couldn't help put the car back together" and he walked back into the store. I had been there for hours at that point, and I stood in the O'Reilly parking lot for an extra 30 minutes trying to secure the rest of the plastic pieces that covered the hardware in the hood. Throughout this process, the employee repeatedly stated how much he "hates cars" and asked that his boss not be informed about any element of the service. I called the store to speak to the manager, Brayden (he refused to give out his last name) today (7/8/21) about my concerns. I was even more appalled at his response than I was the original incident. After recounting the entirety of the story described above, Brayden told me he would "have a talk with the employee," and then tried to justify my experience there by saying "there is no one person who does battery changes, everyone just gets basic training" and "he cant be sure if what I'm saying is true". While I understand the desire to know all sides of a story, at the very least, store records could conclusively determine that I was asked to pay for additional bolts. This would be entirely unnecessary if what I told him was not true. I feel completely dismissed and I am unsure as to whether it is appropriate to leave the battery in its current state, entirely unsecured. Also- if there is no fault on O'Reilly's part- why refuse to provide your name? I was told by Brayden that I could direct my complaints to his boss, Ansar. I am hoping to get in contact soon but SINCERELY REGRET ever involving myself with this company.

    Kunes Chrysler Dodge Jeep Ram

    Kunes Chrysler Dodge Jeep Ram

    (8 reviews)

    TL;DR 3.5 stars. I wish they would keep on top of the maintenance of the cars better so that when…read morethey are sold, we'd know they were in great, drivable condition. Definitely takes the experience down a notch having to do all the repairs after the fact (not to mention how much time and gas money I spent driving back and forth from here), but the initial selling process and the fact that they stood behind their product and did the repairs after was great. ---- Never been here before but they had a vehicle I was interested in, so figured why not give it a try. I like the values they say they stand behind: faith, family and giving back. I said I was interested in a vehicle via cars.com and they got back to me within minutes giving me photos and videos of the car, it was very impressive. I called and asked some follow-up questions and the guy was very friendly and helpful and assured me the vehicle was in perfect working order and went through a rigorous inspection. I scheduled an appointment to meet with them, and they had it all ready for me to check out when I got there. I worked with Stephany who was friendly, knowledgeable, and didn't pressure me one bit. Very easy-going process overall and the pricing was fair as well. Halfway through I wanted to see if the dvd player worked and the manager of this location came out and gave me one of his own dvds so we could try it out, so that was super great customer service. Unfortunately they brought the car out to me after I paid for everything and the check engine light was on, and the brakes were very bad and possibly dangerous at high speeds (didn't find this out till I drove it home). They sent me home because the service department was closed, so a few days later I had to drive another 1.5 hours to bring it back into the shop, and the associate that was meeting me there was almost an hour late from our agreed upon meeting time. I had our little kids with us so it was not a fun experience waiting that long trying to keep them out of trouble. Eventually they fixed the check engine light issue but I had to come back (another 1.5 hours) because the brakes were still bad. I was told to drive it at least 500 miles because the problem could be because the car was sitting so long on the lot, and needed some time being driven. I was confident that was not the issue, and I didn't want to take a 4th trip out here, but I talked with Cody in the service department (who was a pleasure to work with) and he said he'd send a driver to pickup the car if we still needed a fix at the end of 500 miles. Sure enough, the brakes were still bad so a driver came, picked up the car, fixed it, and drove it back to our house. So all in all, it was about 2 months from the time of buying the car until it was all fixed. Wish it was an easier process, but at least we are now very much enjoying our (new to us) used car!

    Bought a care here 4 months ago and there was a ding in the windshield. As part of the agreement…read morewhen I bought the car they were going to replace it as Stephen, the sale manager said it was a "safety issue". It is still not fixed. Everytime I call to ask about it I am told they will look into it and call me back. They NEVER call back.

    Bumper To Bumper - autopartssupplies - Updated May 2026

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