I went in to this store today to get a wrench to tighten my battery explained my situation to the…read moreclerk (forgot his name talk long hair drives 1999 c5) And he gave me the absolute best costumer service I've had in a while people like this should be promoted and absolutely compensated for the work they do I can't express how great he was and how much he helped he came out and took over 20 mins of his time to help me good people are still out there thank you!

I spoke with James Epley, the store manager regarding an issue with my car. He recommended Crest…read moreAutomotive for a second opinion before I buy some product from him! He not only engaged in listening to my dilemma, he pointed me in the direction of another like-minded stand-up business! You don't find that kind of emotional intelligence often so it was definitely necessary to pay it forward with this review! Thanks James for your your time and talent!

Phil is the best, most knowledgeable auto parts supplier. He…read moretakes a personal interest & with 40 years experience, you can't put a price on that.

Phil is the best!! He really takes care of his customers and goes above and beyond. A neighborhood…read moretreasure!! Thank you Phil

Being a short woman doing my own errands to fix my car, there's a lot of stereotypes typically…read morethrown around when I walk into any autozone looking for a part. I've had really bad customer service experiences with other stores nearby so I thought I should give this location a try. Immediately when I walk in I see it's not busy. Three employees were talking amongst themselves but once they saw me all asked to provide assistance. Let me tell you how awkward and loud it got... It didn't. The men were very respectful when I declined for help and waited at their respective posts. So my problem today was that my AC unit wasn't blowing any cold air. Typical me just assumed I needed AC/coolant liquid. I walk up to the cashier with a gallon's worth and really inquire on my problem. He asks to take a look at my car, which is what happened, and he recommended to recharge my AC thingy, (there goes my knowledge). I had NO idea what that was and was completely blown away by this technique I've never heard of. He walked me through the procedure, and found what appropriate sized canister was best. Completely professional. As I'm purchasing the product, the store manager comes up to ask me on my prior knowledge of this. I tell him I don't know anything, he tells me all the tips & tricks & the do's & do not's.. I was completely frozen in fear and anxiety. Luckily, he was nice enough to even do the WHOLE recharging procedure outside with me in today's heat. We stood outside for 15-20 minutes just periodically checking the AC vents in my car to feel if any effort amounted to anything. I was concerned that I needed to replace something or fix another thing. The manager kept reassuring me that as long as a wheel was running I should be fine. Long story short, I got what I needed: a lesson & a very cold car. I give huge props to the gentlemen inside as well as Andres, the store manager on duty. His customer service etiquette really changed my perspective on the Autozone locations here.

My smart key needed a battery replaced and the staff member stated that he might break it. After…read moretaking it apart, not removing the small screw that I'd asked about, he indicated that he didn't have the battery. He claimed that the small screw was for holding the motherboard and didn't need removal. He had the keys to my home and handed me back the single key. When I asked about my keys, he took a couple minutes to locate them. Didn't appreciate his sense of humor, nothing funny about getting locked outside in the cold weather. I purchased a battery from Walgreens that didn't appear to work. I noted the polarity when removing the battery. Next day I went to Honda. Honda informed me that the battery had been installed incorrectly. They indicted that the screw should have been removed rather than stripped. Well he did warn me that he might break it. Wish he would have mentioned putting the battery back in the wrong way.

Both headlights went out at the same time - so I went to 2 different stores for headlights and…read moreadvice, the first store was out of stock, and the second store told me I couldn't return the headlights if I opened the box. I thought it might be an electrical issue, but I agreed to get the headlights - and then I was told they were out of stock there, too. I called to confirm the lights were in stock here, and I was really happy when the guy helping me asked to check out my car before selling me anything. He then proceeded to actually put the headlight in to make sure it worked! When it did, I expected to pay for both and replace the other on my own but he replaced the 2nd one for me too. Granted, he probably only did this because I'm a younger female and I don't look like a car expert. Then, when I couldn't close the hood right away (again, not a car expert), he came back out with WD-40 to fix that too. It's really rare that you find a helpful (honest) employee at an auto-parts store, but I was overly pleased with the service today. I'll be sure to come back here for any other troubles I'm having.

Today is June 14th I came in at around 12:30pm. I walked up to the counter to exchange the battery…read moreto my car. The guy happen to ask me are you sure you got it from here? I said yes put in my number. He put in the wrong number and I asked him and again are you sure. I said are you sure you got the right number. He started giving me altitude and start making dumb remarks and he happen to be the manager!! He was a piece of shit manager. He wouldn't ring me out. I would like to file a complaint to corporate for even having manager running their business!!! He look like he's super high on drugs!!

I want to once again thank Anthony Huertas who works at the Auto Zone on 6520 W. Irving Park Rd. in…read moreChicago. I found him, not only extremely helpful, but in my opinion, seriously talented in troubleshooting and applying his knowledge as well! I will always remember his kind attitude as he remedied my problem and educated me at the same time! Wow! Auto Zone, you're a fortunate corporation to have such wonderful examples as employees displaying excellent customer service! A shout out to Jack Quinn, the manager who completes the talent coming out of this shop!

Worst experience. Went to have my battery checked and screws were lost. I did not get help in…read morelocating the correct screws and wasted over an hour trying to find and not one help until I was get frustrated and mad.

Have been doing business with Frank and his technicians for several years since I moved to…read moreNorridge from Lombard. They are THE BEST people when it comes to service and reliability!!! Joe L.

So disappointed with the service at Caira. I took my hyundai sonata to frank in July for a problem…read morewith a sensor and a problem with my brakes that started when the engine light came on. He diagnosed my brakes as a brake booster. When we picked the car up , it was worse than when we brought it. He tried to say my rotors needed to be ground down and made me feel like I was crazy or didn't know what I was talking about. When I brought it back he found that they left a piece off. He did apologize and acknowledged he made a mistake. However I have continued to have the same exact problem and have now brought it to the dealer only to find that my car was completely mis diagnosed and the booster was never the problem. When I called frank to discuss and asked for a quote, he never bothered to call me back. 3x I left a message ... no response. 1600 I paid to frank and now I just paid 3700 to the dealer to actually fix the original problem.

I worked with Cary to install a new radio interface and back up camera for my new 16 year old…read moredriver Service and communication was impeccable. They assisted me through the whole process highly recommend Cary and his team

Run...do not pass go....run!!!! Beware of this business…read more.... While Cary and the office personnel are very nice, the service end is terrible! Promised many things, but did not get them. The work that was proposed was very different than what I received. When I inquired about the subpar work, calls were not returned..... months went by and the situation is not yet resolved. I've given up because it's just not worth the frustration anymore. I am hoping that this helps anyone thinking about spending money with these guys..... Get everything in writing!!! Please!!!! My very best advice, is to look elsewhere!

I had a slow leak in my tire as reported by my Onstar diagnostics facility…read more I called Tire and Wheel Cafe/International Tires Wheels and spoke to Alberto, the owner. As this was an emergency, he said he would fit me in if I could come right away. When I got there, he was finishing up another car and I had a short wait. Alberto quickly diagnosed that the tire reported by Onstar was not the problem. Previous tire rotation by another repair shop was not completed properly and the wrong tire was being reported. A simple check of the tire pressure of all four tires led him right to the problem tire. There was a nail in it. Alberto fixed it in short order, rotated my tires and made sure they were properly recorded in the Onstar for future diagnostic purposes, and I was on my way. Charge was minimal for the work he completed. Alberto is a no nonsense kind of guy and very busy, but he is great to do business with.

Do not go here! They will screw you over left and right. They will fix one thing but while they…read morehave it for the day all of a sudden four other things go wrong that never have. Then they make excuses of why. I even got the guy to admit today that one of the things was his fault and then he refunded me the money for it because I caught him red-handed. They lie and purposely make other things go wrong

Very helpful and thorough. Explained everything they did and answered all my questions.read more

I went into by brake pads and rotor for my car and the customer service rep who help me was Larry…read moreVeach he is very knowledgeable and he help me get a great product and a great price there should be more customer service reps out there just like him he is the best I recommend him to everyone

ABC has installed five car starters for our family. The first car starter installed was in the 90s…read moreand it lasted until I sold my vehicle in 2004. We have never had an issue with any of them. We are taking my sons car Monday to get one installed on his car. I have sent several friends to get their starters put in and they have always been pleased. This is one business that I highly recommend. Great product, great prices and friendly service

Sad to see another business overcharge and under-deliver. I don't think anyone has pride or…read morestandards with their work anymore. If you've got the time and energy to bring your vehicle back multiple times and the job STILL ISN'T DONE RIGHT, this is the place for you! Photos are from a chrome delete for me in 2021. They let the car leave their shop multiple times with bubbling and peeling. I recently made the mistake of brining my beater in for window tints which again required multiple returns to fix their work. They even left a huge LED lamp in my car and laminated a huge piece of lint between the tint film and window. If they missed a giant LED lamp in my car, imagine what else they missed! I had plans to do dash cams and remote starts on all my vehicles before winter but ABC Automative just isn't worth the time, energy, or frustration. Find a place that can do the job right the first time