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    Bumper To Bumper Norridge

    5.0 (1 review)
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    3 months ago

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    A Trendz Auto & Truck Accessory Shoppe - Post image of the damage.

    A Trendz Auto & Truck Accessory Shoppe

    (91 reviews)

    Norwood Park

    Clowns I brought my truck to A Trendz for suspension work…read morewith a clear focus on safety and long-term reliability. I specifically discussed replacing key components such as leaf springs, shackles, and bushings, and also mentioned the possibility of a lift kit during the process. Unfortunately, all I got was a lift the work performed did not reflect what was discussed. The majority of the requested suspension components were not addressed. Existing bushings were left in place, and my passenger-side splash guard was removed and never reinstalled. Communication throughout the process was poor. I was never contacted to review the scope of work, confirm parts being used, or approve any changes. I had to repeatedly call for updates, and even then, the information provided was vague and inconsistent. At no point was there any transparency regarding what parts were installed or why certain items were not replaced. Additionally, tires were installed, yet the tire pressure warning light remains on, raising further concerns about the completeness of the service. Upon pickup, the final cost exceeded the original quote without prior discussion or approval. No walkthrough of the work was provided -- I was simply asked to pay and given the keys. Given that suspension work directly impacts vehicle safety, this level of service, communication, and execution is unacceptable. I cannot recommend A Trendz based on this experience.

    I brought my 2025 BMW X5 M60i to Trendz Auto for the installation of daytime running lights and…read morereplacement of the OEM silver rear badges with aftermarket black M60i badges. I was told the DRL installation could be done, and at no point was I informed that the shop lacked experience with this type of work or was unsure of the proper installation process. After several hours, I was told the DRL kit was "not the correct fit." After contacting the manufacturer directly, it was confirmed that the kit is the correct and only compatible option for my vehicle and that the installation requires specialized headlight work. It became clear the shop did not know how to perform this installation, yet instead of communicating that professionally upfront, they attempted the job anyway. During the badge replacement, no photos were taken of the original OEM silver badges to ensure correct placement, spacing, or alignment before installing the aftermarket black badges. As a result, the black M60i badges were installed crooked and spaced too closely together, which is unacceptable from a professional shop. Additionally, because the front bumper was removed during the attempted DRL installation, I later noticed a paint chip on the driver-side front bumper panel near the headlight seam. This damage was not present prior to my visit. If a shop is not experienced with specialized installations, the professional course of action is to clearly communicate that and decline the job--not to proceed without proper knowledge or preparation. Between the lack of transparency, poor execution, and resulting damage, this experience fell well below an acceptable standard of professionalism.

    Bumper To Bumper Norridge - autopartssupplies - Updated May 2026

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