This is my second experience with Arbor one. Ed came out and did the estimate. He was…read moreknowledgable and answered my questions. The scheduling was very easy. The office staff is great. The crew of three came out on what was a super hot day. No complaints heard. They got right to work. They trimmed down some terribly overgrown rhododendrons , two nice ornamental trees and some high tree work. All the work was done expertly and yard was left so clean. I am very pleased and will use them again. BTW... I received an email over the last winter that said they provided ice dam removal. I would trust these folk on my roof. They were experts in the trees. I did not personally need or use the service over the winter

We had a good initial meeting with Arbor one. Unfortunately after that we haven't received any…read morecommunications from Arbor one. We followed up with multiple phone calls and emails and no response. We were told that the employee we spoke to would followup but didn't receive any calls or emails. We will be moving on to a more responsive vendor.

Absolutely rubbish! They destroyed my back yard after a tree removal service and left all large…read morewoods on my yard! They told me that they would come back the next day to pick them up but they didn't show up! I called them again and they just repeated they would pick them up the next day. And they didn't show up again!!! We repeated all these things for a whole week!! And all the woods were laying on my yard for the period of time! After they cleaned up the mess, I found out there's a lot of big and deep holes on my yard! That was totally terrible experience! I wish no one will be on this situation again.

we had sasa's tree service they were awsome ! they worked very hard cutting our 5 trees downat a…read moregood price ! the crew was great loved them great guys !!! they cleand up everything great after they were done !!i would deffinetly use them again if i neede them ! they had to cut our trees manualy because the location wouldnt get a bucket in ! they certainly know there work they were awsomew !!

Sasa & his team were excellent!! Professional, on-time (actually early, which was great) &…read moreperformed the job efficiently. They were amazing!!! Highly recommended!!!

Awesome work. I highly recommend Butler & Sons Tree Service. Price was very fair and the work was…read moreprofessionally done. The job site was left immaculate and you wouldn't even know they were there (minus the missing trees!)

This review is based on estimate alone. Their price was 3x higher than others for the same work to…read morebe done. They may do a great job (sounds like it from reviews) but I strongly suggest people get at least 3 estimates before making a decision. For this to be 3x higher than others is crazy. Just goes to show that you really need to compare prices in addition to checking reviews. They may do great work but there are others that do the same for a lot less.

They came ahead of schedule, were super responsive, had a fair price, took down two trees and…read morecleaned up. Were super happy with them and would use again.

My experience with this company wasn't fantastic. They did a residential job for me in May, but…read morefailed to complete the work. It took another 6 months for them to finalize the job. Over that 6 months I received 8 calls from the office staff asking for final payment (very 1900's, they seem allergic to text or email). In each case I would tell them that I was waiting for them to finish the job and would send them photos detailing the remaining work. Then I wouldn't hear from them for weeks, until they called yet again to ask for payment, always surprised that the job hadn't been completed, and again asking for more photos. So all-in-all it wasn't a positive experience. I would say that the guys who did the actual tree work were very easy to work with, I found them to be both professional and friendly! The office staff wasn't easy to deal with; their sole focus seemed to be on pestering me for final payment with little interest in actually completing the job. Were I only reviewing the guys who do the actual tree work, I'd give them 5 stars.

Fantastic team - Tien and his partner were awesome! They did a terrific job removing & pruning some…read moretrees around our property. Really nice guys, professional, courteous and they do top notch work. They did a beautiful job cleaning everything up too and the work they performed looks excellent. Really happy I found them and look forward to working with them again for any future tree servicing needs. Strongly recommend their services! A+ Thanks again guys! - Mark & Katrina

Incredible to watch Tien work! Super profession, went above and beyond. Cleaned up the job site…read moreimmaculately. Would highly recommend.

thanks to Michael and his crew for a beautiful job replacing all of our landscaping. They always…read moregot back to us right away to answer our questions. They were prompt and thorough in their work and we are so happy with the results!

New England Landscape and Design has been our go-to for various yard and home needs for the past…read moreten years or so. We have always been happy until this point. Our sprinkler servicing company closed during COVID, so we had New England Landscape and Design winterize our sprinklers in November 2021. According to my husband, he asked the owner if he needed to get into the house to access the water shut-off and was told no. Yesterday we opened the sprinkler lines to find an exterior pipe had burst in the winter due to improper winterization. According to the owner, my husband told him the water was shut off and he didn't need to come in the house. Classic case of two differing stories, but knowing we have always had someone come in the house to do this task, I know my husband wouldn't have said this. I emailed the owner a video of the broken pipe and he claimed several times my husband told him the inside was taken care of. He is unwilling to fix or even work with us to rectify this mistake. I was looking for a compromise and go nothing. Additionally, he brought up that he felt this was the "gutters all over again." I had forgotten about that, but his team was a week and a half late to clean our gutters. I inquired about them coming from my office one day and learned they were in the middle of cleaning our gutters when I inquired. I didn't know that because I wasn't home. My gutter inquiry must have unknowingly struck a nerve, because the owner reminded me of the gutters today when I was trying to work with him to come up with a resolution. Now I am stuck paying for a plumbing repair for his mistake. His customer service attitude is terrible, and he isn't taking responsibility to make things right. Beware. I am disappointed because we have always been pleased up until this point and have recommended this company to many others in town. But, his callous behavior today has changed our minds and we will be warning others about this company from here on out. Update: We have contacted three sprinkler companies since I filed this initial review to fix the broken valve and look into installing a backflow preventer. Each person stated that it is protocol and common knowledge for anyone to turn on outside faucets once they are done blowing out the line to ensure there is no water in the line. Had they done this we would not have had a broken valve because they would have realized the water wasn't turned off inside. Each person also told us backflow preventers are typically installed inside and indeed, we had our new sprinkler person verify and locate our backflow preventer, so NE Landscape inaccurately told us our system wasn't to code. They were correct that no one takes responsibility for their actions. A simple "Gee, your husband I misunderstood each other! What can we do to come up with a solution?" would have solved the problem when I first approached them with this. Instead, they refused to take any fault and continued to blame the customers over and over. Then they brought up something about the gutters that we had no recollection of. I recalled that they supposedly scheduled us for gutter cleaning on 11/1 and they came instead on 11/11. We didn't see the crew when I texted them and then apologized that they were there and we hadn't seen them. We were happy customers of theirs for years and are disappointed in their demeanor and business response. It's too bad, because we are about to install a huge retaining wall in the back and were going to have them do the job. Attitude is everything, and we are not pleased with their approach to this situation at all. Others in their industry have all said they made the mistake by not checking the faucets before they left last fall after blowing out the lines. We paid $200 for someone to fix their mistake and still, they are being unprofessional about the situation and taking zero responsibility.

Ernie has done great work for my lawn and I want to express my gratitude. The lawn is cut neat,…read more clean, and efficiently. There was one time that he came by accidentally on an off weak but didn't charge because of the mistake. I'd recommend his services to anyone. -Sedd

I got referred from another landscaper who was booked, so thought he was trustworthy. Although he's…read morereasonably priced, he does what he desires, when he desires. I have the emails where he agreed to bi-weekly and then turns around, and comes to the home he knew we weren't moving into yet, (so no one could say you're not supposed to be here this week), and charges you anyway for the following week. My wife had to put a stop on any future pulls from him because you enter your card number on stripe and now he has it to do whatever he wants. When questioned about this, he doesn't respond. Do NOT utilize this place. They will take your money whenever they choose and won't explain why they couldn't follow the plan they agreed to. Plus, the front yard looked a mess after he cut it ... I guess you get what you pay for which imo is unprofessionalism and not great work. He came out on Thursday the 12th and obviously pulled on the 13th and then a week later came on Friday evidently because we were at the house all day moving some things in on Thursday, and then charged my wife on June 23 for June 20. That is weekly Ernie...not what was agreed to per this email. **Update** Evidently when he saw my email upset and canceling with him etc, he reached out to make it right...I agreed and then he never showed up. This is the type of guy you're dealing with.

Can't recommend these guys enough. Put in here for a quote and received a response almost…read moreimmediately. 24 hours later the tree stumps in my yard were gone! They cleaned everything up perfectly too. Not only that but they did some extra stumps for no charge!! Will definitely use them again in the future!

I cannot rave enough about this company, everything was perfect from start to finish!!…read more The office staff were friendly and professional, they answered all my questions and scheduled my delivery of firewood. The delivery was made on the time it was scheduled and the driver was able to get in and out of a tight space without problem. And, the firewood was cut to the perfect size and was very clean. All this for a very reasonable price. I highly recommend De Paula Tree Services, they're GREAT!!!!