I had tech espresso replace a laptop screen . I had a black dot in the corner of the screen. They…read more charged me $600 now the screen is flickering. almost 4 weeks after leaving probably 20 calls with them and also on their chat no one has called me back. I spoke with the manager this morning and he was rude with me saying that the machine could not be repaired. He hung the phone up. I spent $600. He could've communicated with me and told me that he was unable to repair the machine properly but did decided not to communicate. I definitely would highly not recommend this company to anyone.

I had an issue with screen on teams. Tech Expresso schedule a return visit right very happy with…read moretier service

WOW! My experience with Norman of Mr.IT is phenomenal, absolutely brilliant. I don't know where…read moreto start, but within 5 mins he called me having already emailed me as I needed help immediately. I resonated with Norman as he went out of his way, like i do with my clients, to help me with my unique and stressful situation. He was polite, professional, personable and took time out of his personal time to accommodate me. As in another post of dogged determination to get the job done, he was relentless and worked tirelessly to get me back and running. His rates were very reasonable. MrIT is now my go-to guy if i ever need tech help again. He has not only forged a unique loyalty, but also a friendship in someone that I fully trust. You will not go wrong with MrIT. Thanks, I realize now how relieved I feel now and now can resume my work. David B. Calgary, AB

I first got a hold of Norman last year to fix my aunt's computer and my old one... He did a…read morefantastic job... he was patient in answering our questions and is very detailed in his work... He was fast and quick getting back to us what our problems were with each machine... we still continue to use his services... you just can't find this kind of honesty and great work anymore. Thank Norman

I cannot recommend this service based on my experience. The…read moretechnician came to my home for less than an hour and charged $200. At the time, my printer was working when he left. A couple of weeks later, the printer stopped working entirely. I then spent over an hour on a Zoom troubleshooting session with him, where I was told the issue was with HP and that I needed to contact them because my computer was not recognizing the printer. Unsatisfied with that answer, I hired another technician. Within approximately 20 minutes, he resolved the printer issue and got everything working properly. He charged $45. During this process, it was also discovered that security software installed on my computer was generating frequent pop-ups and that a subsequent scan identified suspicious activity that required attention. When I raised my concerns, I was offered only a partial refund. While I accepted the refund to close the matter, I remain disappointed with the value received for the amount charged and with how the situation was handled. Customers deserve accurate troubleshooting, fair pricing, and confidence that the work performed has genuinely resolved the issue. Unfortunately, that was not my experience.

From the owner: IT Service Box is a dedicated IT service provider catering to the unique needs of private…read moreindividuals, as well as small and medium-sized businesses. We offer a wide range of tailored IT solutions, including hardware and software support, network management, cloud services, cybersecurity, and IT consulting. Our goal is to simplify technology for our clients, ensuring seamless operations, secure systems, and personalized support. Whether you need assistance with troubleshooting, implementing new technologies, or optimizing your IT infrastructure, we deliver reliable, cost-effective solutions with a personal touch.

Craig was great, he helped me get my files off of my old computer that wouldn't start anymore. He…read morealso took the time to answer some of my questions.

From the owner: Cyber security is very important, but most people don't know how it works! We'll take the time to…read moreexplain everything while getting you set up to be secure!

Their service people are rushed, rude and arrogant. I used to think well of this place until I had…read morerepairs, warranty repairs. One part didn't fit into the warranty and they made me COME INTO THE STORE in order to pay for the part before they would order it. That came from China so took over a MONTH to get. Then they called me and, oh sorry, it might be your mother board, that is covered, but more time still. Meanwhile my daughter is borrowing a laptop for school. They might be technically competent, I can't frankly tell, but they are just jerks to deal with. Very nice guys when you are buying though, but that is what they really wanted right? For me to say screw it, I will just buy a new laptop.

Had my computer brought in, it was apparently broken, so I bought a brand new one $3000, kept the…read morePSU, and GPU Though. Nothing but blue screens and problems 8-9 months on and off, spending gas money driving there and back, hauling the computer in and out, and giving them service charge money for no apparent reason. All for me to find out ON MY OWN that it was the power supply... even though they "tested it" ... this company is ridiculous, I don't know If it's the idiots at this specific store at 58th, or just the general lack of good technicians because of diversity hiring, but my god their service is atrocious. Why i had to pay a service charge when I figured out the problem, is actual comedy. Avoid at all costs. Absolute air heads, all of them.

I am opening up my first retail location on Edmonton Trail and wanted to install some web cams that…read morelocation for security purposes, in addition to the security system that I already have. I heard about Clever Concierge through my colleague Elma (she is one of the owners). We are both IS consultants in Oil and Gas and she let me know that her and her husband (who is also an IS professional) were starting this business. For me, that was instant trust, because Elma is as smart as a whip and she cares about her work, so I already had context into working with her as a colleague. Back to the cameras.... when the time came and I opened up my retail location in Calgary, I reached out to her and asked whether installing these webcams with remote access was a possibility and it sure was! She forwarded the request to her husband and I heard back from him the same day. I explained the requirements and in no time, I had three webcams installed with night vision, recording and every time it senses motion, it takes two pictures and emails them to me. Not only was this a painless install for me, it was a LOT more affordable that I expected. Moez (the other partner) did the install and he is not only a genius, he is friendly, helpful and engaging. If you are a small Calgary business and you are looking for IT support, hardware installs, software upgrades, break-fix help or any other computer quandary, give Elma and Moez a call or email. I had a top notch experience with them at a fair price.

I attended a Clever Concierge training session and was impressed with the depth and breadth of…read moreMoez's IT knowledge. When I needed IT support at my home office, I called Clever Concierge. I was pleased with the prompt service and Moez's expertise. He got me up and running again in short order. I will certainly call them the next time I need help with my IT problems and I don't hesitate to recommend Clever Concierge. Steve Peddie Ag Network Inc.

Owner / Operator works out of his home by appointment, not at published business address…read more I brought in my daughter's 2012 MacBook because the keyboard was malfunctioning. I can't speak to the owner's technical expertise but he declared that the keyboard needed to be replaced at a cost of $300 without even trying to type something on it and observe the problem. I explained to him that my daughter needed the machine to study at home that evening and for the next few days for upcoming tests and that I could bring it in 3 days later to get the repair done. He proceeded to accuse me of playing games and telling me that I was lying about my daughter needing her computer ?!? He also tried to pressure me into leave her mac right away and pick it up in the morning which also didn't work for us and then continued to insult me because I refused. Clearly, his prediction of me not getting the repair done with him was self-fulfilling because I would never do business which such an obnoxious and unprofessional individual. I'm a Professional Electrical Engineer / Executive with over 25 years of experience dealing with hundreds of suppliers large and small, and I have never been treated this poorly by anyone in the technical service industry. Being in need of an alternative, I contacted Apple Expert Calgary who actually have a store, are very polite and courteous, and are able to replace the keyboard for $250 if needed because they actually troubleshoot the machine and confirm the problem before providing a free estimate. Well worth the extra 20 min. drive.

I placed a simple call to ask a question and the person on the phone was rude and arrogant, he…read moredidn't help at all. I will take my business somewhere else. Edit: literally 1 hour after posting this review, the owner called me on my phone, screaming at me, calling me homophobic slur and other things I spare you from reading. As I told him on the phone before hanging up on him, my review stands and it is reinforced by all his name calling. He lost a customer and I will make sure I will not recommend him to any of my family and friends.