I booked a standard consult with Dr Kelly Ma who was 20 mins late. Afterwards at reception they…read moretried charging me $129 stating that I had an extended appointment.. Such money grabbing tactics are not ethically sound in my view. I didn't mind the Dr not being on time but to then be charged for that 20 mins I wasn't even being consulted is very unfair. Further to the above and after even having it being confirmed as sent twice by Dr Hare, the practice manager Robyn withheld urgent information for over 2 weeks that needed to be sent on for a surgery approval due to an accounts error. This vital information was never relayed to me as I could have remedied and thus it has put my surgery back by at least 1 month due to it now almost being Christmas. AGAIN, MONEY GRABBING TACTICS AND AN EXTREMELY POOR CASE OF NOT COMMUNICATING PROPERLY GETTING IN THE WAY OF DECENT PATIENT CARE. Robyn wasn't even apologetic, just arrogant.

Recently, I had an appointment with Dr Cooze to help with an ongoing illness, and I was very happy…read morewith his thorough approach to the problem. He followed up with a phone call within two days to check my progress and, since then, has been available and helpful with checking medications and contacting specialists. I look forward to an ongoing patient/relationship with Dr Cooze and wish him well in his future at Mont Albert Medical Centre.

As someone relatively new to Melbourne, one of the hardest things I've had trouble finding is a…read moredecent doctor. This surgery is by far the worst I've stumbled across. I arrived 10 minutes early to be greeted by the receptionist with the following sentence "That's right, you're new *sigh*. You'll need to fill in these forms, go sit there" She then proceeded to take personal calls whilst 4 patients were waiting in the relatively small waiting area. One call was a friend of hers prank calling her saying that they had been shot in the stomach. Her advice to what she thought was a real caller was "call 911" As you can imagine, my concern with a medical staffer using an American emergency number to someone who was potentially in a dire situation was quite large. Do yourself a favour, go to chemist warehouse and get a diagnosis from the 16 year old work experience kid. You'll be glad you did.

Dr Nadia is amazing. It's a busy little practice. They now have extended hours which is helpful…read more Booking online is very helpful as well.

Extremely friendly service with great advice, although many won't come here for just a medical…read morecertificate as they are not bulk bill. If you need an actual check up or you want to get better quickly make sure you see these guys. They have parking out the back, which I believe is shared with a kinder so be mindful of times that you book for an appointment. If you are dropping someone off they have an undercover drive thru area so you can drop off your loved one. I saw Dr. Janice Kreltszheim on my last visit and she is fantastic, definitely worth seeing if you want a thorough doctor with a friendly personality.

Dr. Elise Harrison is a fantastic doctor!read more