Okay to be fair the little girl screaming into the fan and broken AC was definitely an extraneous…read moreevent that probably should be considered an isolated from the review. It was hard to initially leave it out because of my terrible mouth pain. After getting my surgery completed through this clinic my experience changed from a one star experience to a five star experience. Before surgery Dr. Weasel and I discussed the procedure options and decided on the best route of treatment together. Dr. Wessel made my surgery experience as painless as possible. He skilfully extracted two impacted wisdom teeth extremely quickly. His staff explained post op procedures clearly and made sure to add emphasis on the important things I needed to make sure to have done. I would recommend Dr. Weasel for anyone looking for an oral/maxillofacial surgeon.

My daughter had her wisdom teeth extracted on 8/07/2026. Today is 08/28/2026 and my insurance…read morecompany is telling me no claim has been received regarding this procedure. Why does it take over 3 weeks to file a claim? I paid a good sum of money up front and a large portion of that will end up getting refunded. They are in no hurry since they are holding my money. DO NOT use them! Terrible back office service! You have been WARNED!

This is my 2nd time visiting Dr. Shembo. I was working one day and a client mentioned Shembo…read moreDentistry, fortunately I was looking for a dentist office within my insurance's network so I gave them a try. What I like most about being a patient here is the atmosphere. Very light, very positive & Im all for it. Dr. Shembo ensures his patients leave satisfied & does his best to make patients feel comfortable while in his care. Love it.

My wife had a cracked tooth. Dr. Shembo got her right in to fix it…read more Everyone there is Great.

It's nice little facility off of mallard creek rd and Gina used to be my dentist. I used to visit…read morethis office twice a year for my regular dental check up / clean up. I have a dental bridge and last couple of time I visited this office, I was insisted of getting dental implants which were not covered by my dental insurance. So the out of pocket expense was about eighteen hundred dollars per tooth which was coming out to be around six thousand dollars. Their service was good for the most part except for the fact that I felt like they were pushing too much for me to get the implants so I stopped going to this office.

They have so far provided the best dental service I have recieved in the greater Charlotte area…read more Gina and her staff are a hardworking dental group that tries their best to provide customers with what is needed to each individual dental plan. Dental work is expensive but you gotta pay to play and if you want someone who will spend their time with your mouth and guarantee the best outcome you have to pay them for their service and time. It's not cheap to run such a nice facility but her prices are competitive and fair compared to what other dentist try to get you to pay. I highly recommend dr Gina and her staff and know that when I go there I won't get additional services I don't need and that her biggest priority is to provide me with the best dental care and the prettiest smile in Charlotte

1 star for the unnecessary hoops, hurdles and processes…read more If you book, you'll reach their customer service folks that WORK FROM Home with all kinds of background noise. Get through that hoope to be met with a wall of questions to "access" you for an appointment. Dude, I just need the biannual and cleaning. More questions. Insurance info and notice the local office will call. Cool. In between the time for booking and the actual call from the local office we received 4 emails and 4 text messages to confirm attendance and register with the office which includes uploading your ID + insurance card and a myriad of more questions. Now, 2.5 weeks later the local office calls and needs to get some Intel like.the aforementioned 1. Insurance card 2. Work we want Then and ONLY then is it mentioned that We won't get a cleaning at this appointment. It's an Xray and Consult only. We shall come back for the cleaning. Y'all, I can't. Who has this time availability to play around with something that has always been done in 1 fail swoop on a visit in my 40 years of dental work. No worries, I didn't beat the final boss in this adventure as I admitted defeat by canceling the appointments and thanking the young lady for the clarity/info. May this review help you. No idea if it's a double bill insurance hustle or not enough staff or they just want to be thorough but I know I can't do manage such practices.

I was totally unsatisfied with the follow-up care that I…read morereceived. I kept booking appointments with the doctor there four different times. When I went to the appointment, he was not there and I had to reschedule this last time. I scheduled an appointment for eight thirty. It is now eleven thirty and I have not seen him yet. I was told that my appointment was actually me being worked in. As far as the dentist, he was great as for his office staff, they schedule him when he is not available which makes them and him look bad. As for me, I will be so glad when I am through with them and I would never do business with them again and I suggest anyone looking for dental care to look somewhere else. If I could have given them a zero, I would have. I just don't see why a business would inconvenience a customer. I don't see why a business's first concern wouldn't be to satisfy them therefore keeping them happy someone who is satisfied is more likely to recommend your business to someone else? And as I stated before I do not recommend your business to anyone!!?This is the Gastonia North Carolina location

Although my experience started off a bit rocky, it improved dramatically as time went on. Doctor A…read moreand Doctor Shaw demonstrated exceptional skill and professionalism, making my care truly memorable. I now have a beautiful smile thanks to the attention and kindness of every staff member I encountered, and I will always be grateful to them all.

I just walked out of the facility after waiting 45 minutes. Sat there with no updates unless I…read moreasked. Was told they only had two representatives working and the process takes an hour or so. No one really has time to wait that long for an appointment. I wouldn't recommend them. The facility was nice inside. The people were somewhat concerned but the scheduling is horrid. A review after Rachel's comment....Hello Rachel, I phoned the number you provided and just as I figured your phone tree has No option for the Business Team. I went thru another selection only to be re-routed to the Chlt business center. Also tried to leave a message but the prompt mentioned scheduling, not a start of a conversation on my visit. Again, I feel trying to reach you reflects your CC's business philosophy in a single word, haphazard.

I have been a customer since 2 year and service is exceptional. One thing I like it is the…read morereminder facility, the email and SMS notifications are great. The service is great as well ...although I had some bad experience from the last visit I had the crown and its bothered me a lot. Working with the team to get it fixed ... hopefully it gets better soon...

I am writing to share my deep disappointment with the customer service I recently received at this…read moredental office. My first experience with **Dr. Cabana** was excellent--she did beautiful work placing two caps on my front teeth. My insurance covered one, and I paid cash for the second, leaving me with a remaining balance of **$325**. Over the next several months, I made consistent payments toward that balance. I paid **$100** earlier, and a few days before my scheduled periodontal cleaning, I went to the office to pay another **$100**. During that visit, the front desk assistant--whose name I believe is **Raquel**--was extremely cold and dismissive. She abruptly told me they do not accept checks, with no courtesy, explanation, or attempt to help. On the day of my appointment, I returned with a **cashier's check** for $100, bringing my remaining balance to **$125**. At that point, the front desk representative on the doctor's side informed me that I would **not** be seen because I still had a balance. I was shocked. After paying more than **$1,500 out of pocket**, in addition to my insurance coverage, I could not believe they would refuse service over a remaining $125--especially when I had just made another payment that same day. When I asked to reschedule so I could pay the rest, I was told the next available appointment was in **May**. Then suddenly it changed to **two weeks**, and when I explained I needed a little more time, it changed again to **June**. The inconsistency and attitude felt unprofessional and punitive. Going to the dentist is already stressful for many people, and being met with rudeness, inflexibility, and a complete lack of empathy only makes it worse. This experience was unacceptable and does not reflect the quality of care I initially received from Dr. Cabana. This office would greatly benefit from **professional customer service training** for their front desk staff. The way patients are treated at check‑in sets the tone for the entire visit, and unfortunately, this interaction left a very negative impression of the practice.