Started out great. Friendly, Attentive, professional. They ordered the wrong doors. they did reach…read moreout to see if I would accept the doors at a slightly higher price since they were impact doors. I agreed. They came and installed them. After the installation there were a few issues. Doors were missing hardware, Screw holes uncovered, screw holed damaged, broken floor tile (and never said anything about it). Doors have a gap you can see outside light. Called the office spoke to Anne and she scheduled me for someone to come by and asses. Guy came by and noticed all the mistakes. said he was going to go to Home Depot to get some material and never came back. Called Anne a week later. She said that they were getting the material from the warehouse. I told her I had no Idea no one said anything. She apologized and said she'll get on it. Here is it 2 weeks later and no communications. Tried calling and no one answers my calls. seems like they are screening my calls. cant get a hold of anyone. I've let messages and nothing. This review is my next first step. If I don't hear from 360. Next step is BBB. and then I'll take a more direct course of action. BE CAREFUL I have pictures and recordings to back me up.

Absolutely shop elsewhere! Signed a contract for impact doors and windows with some interior…read morerepairs and work on 9/17/25 paying 50% upfront for the ordering and supplies. Even after sending the required state demand letter per FL Statutes as of 4/20/26 they have not pulled a permit, done any work towards installing doors or windows and other than hanging a couple sliding barn doors which were damaged as well as the wall and some cabinet handles which were also damaged due to drilling the wrong place no work has been completed. They have not even gotten the doors or windows in stock after 8 months. Filing a DBPR complaint, BBB complaint and have a call into a lawyer today.

Just a robot call center and they do not repair windows. After working your way through the…read moreautomated phone center and finally reaching a human was told they do no do repairs.

He arrived when he said he was, evaluated the problem with the window, and said I needed a new one…read more After I had filled out the online form, he arrived at my house immediately. It is a pleasure doing business with him.

Advanced Home Window and Door did an amazing job installing our high impact windows. The windows…read moreare very well made and easy to clean from inside the house. From the first time we called Mike & Al for a quote to the completion of the job everyone was professional and polite. Their communication from start to finish was amazing keeping us updated constantly on our order to the install date. It was a pleasure having their crew working on our property. We highly recommend Al and his team! Ron R.

If you're looking at this review, than you must be shopping for Hurricane windows or doors…read more I had three companies provide me quotes. I decided to contract with Advance Home based on the way they treated me with professionalism and honesty. This is an outstanding company for workmen ship. Their team without doubt takes pride in their work and wanting to make sure the job is done correctly and most of all, clean the area as they move along. From the removal of my windows to the installation of PGT windows, top quality teamwork. I would and will highly recommend this company hands down.

We used Storm Smart for the installation of storm shutters and the replacement of a triple slider…read moredoor in our home. They were professional and communicated well. Love the products. Installation was quick, clean and beautifully done. Even cleaned up before they left. I will certainly use them again.

Just got off the phone with Storm Smart customer service. Not very service oriented. Phone rep…read moreindicated that I would have to pay a $165 service call charge in advance to hold an appointment for June 8, 2026. Who charges for service calls in advance besides no one. Big red flag. Can you say textbook fraud behavior. She transfers me to a supervisor. She was out right rude. Bottom line, no pay for service in advance equals no service. How is this company in business. Run the other way from these people. Speaking strictly as a bank executive that deals with people and financial transactions continuously....just not like this.

- If you are looking for a GOOD and TRUSTED company to install hurricane windows and doors, LOOK NO…read moreFURTHER, Absolute Window LLC is the one. I have interviewed a handful of them and this company stood out for: - COMPETITIVE PRICING: Cheapest among other companies with the same product and installation. - TRANSPARENCY: Details description of each door or window including pictures, dimensions and PRICE in the quote. - PUNCTUALITY: My windows and doors were installed 6 weeks BEFORE estimated time. A big WOW. These are people who took care of my replacement hurricane windows and doors from A-Z: - CODY with Quote : Arrived on time, transparency, no gimmicks, reasonable price, provided company information such as business license, workmanship liability, product warranties... - GREG and JUSTIN, the installers are awesome, they are professional, polite and friendly. They showed up on time and worked hard. The windows and doors look awesome. Greg even installed a peep hole on my entry door for FREE. They covered all furniture, working area and cleaned up spotlessly every day before they left. These two are assets to the company. - Good communication from Ginger, General Manager, Allen Hilton, sales manager to Joy, Mandy... the office's ladies and gentleman kept me informed through out the project. - They are in charge of paperwork to provide for MSFH to make sure that I get the reimbursement. - RYAN, the "Final Punch Out" and Quality Control person who is in charged of the final stage of the windows and doors replacements inspected and covered all nails holes, removed all stickers and make sure all doors and windows worked properly. -My hurricane windows and doors project went smoothly without a snag and got lot of compliments from my neighbors and friends. - A BIG thank you to everyone who is in charged of my project and I won't hesitate to refer this company to my relatives, friends and to everyone. -Absolute Window is a company that do what they say and say what they will do. What's not to like?

I called 10 companies as well as used the big manufacturer's "Find a Dealer" pages that send my…read moreinfo out, etc. Most of their contractors robo-responded with text messages. 6 called. 4 showed up to get measurements so they could give an estimate. Only 3 ever sent estimates. Absolute sent 3 different estimates with 3 different manufacturer options. And every one of those options was VERY competitively priced! They also made it clear we could piecemeal the work (just do doors first, then windows... or just a couple windows at first, etc). They were VERY accomodating and willing to work within any financial issue that may have been cause for concern. In the end we went with all 16 windows, a 3-panel slider, a French door, and a slider being converted to French doors being replaced with hurricane glass/windows. My windows had a bit of a catch that made the contracting a bit more problematic but they rolled with it. The office staff was amazing at every step. "Responsive" doesnt even begin to cover it. When the work finally got started, we had a slider being converted to French door, and a previously installed French door that was done improperly. They knocked out the windows within a week. When they realized the installer had issues with the French doors, they sent another team out to help. They showed up at least 3 times to fix the issues from previous contractors (not from Absolute!) shoddy work and did not leave until the work was done right. They realized THEY made a slight mistake on one French door and didnt cut corners!! They removed and replaced both doors so the job was done right!! I don't recall all their names but definitely Ginger, Joyce, Shawna, Greg, and his partner as well as the other 2 from "Crew #2" that came out for the doors.. all deserve a raise for the stuff they dealt with in regards to my particular doors and windows. Ginger would have to be top of that list. She was ALWAYS communicating. I have dealt with a lot of contractors here in SWFL and can say I have NEVER come across a company that seems to treat every portion of the process, from sales to install, as if the house being worked on was their own. They were amazing and made the whole process way less stressful than it could have been. THANK YOU.

Good quality doors but quality control is severely lacking (paint overspray on glass) and customer…read moreservice is also severely poor.

If you want reasonably priced materials, this is the place. If you want professionalism and…read morecommunication, this is not the place. I was told via text that my order would be ready the next day. I sent my worker to pick up materials and they were not ready. They gave me the run around as to why they weren't ready. It was a lie on one end or the other as they told my employee one thing and me another.. They could have just called and said the order wasn't ready. Instead I adjusted my project, my day, and paid my employee for wasted time. There was no attempt to rectify in any way.

Worst experience ever. The short story is we signed and paid the 50% for what we were told was…read moregoing to be a 3-6 month start to finish job and it ended up being finished 27 MONTHS later. Longer story: Our house is 2000 sq feet there are a total of 10 standard windows, 3 small bay windows, and 6 sliding glass panels. Not a huge job. Total cost just over $50K. We signed August 2022 (before Hurricane Ian) and paid the deposit. Hadn't heard from them so 6 months later called to see the status. Turns out with a divorce in the company and turn over we were forgotten about and the windows weren't ordered because no one from Window Geeks contacted our HOA back. So now we were going to be backed up with Hurricane Ian delays. July 2023 windows arrive for install in Sept should take 4-5 days. First they showed up unannounced while we were out of town to install in July but returned in Sept. One installer showed up instead of two. One window was missing. After 1.5 weeks 9 windows installed but they decided they couldn't all of a sudden install the bay windows. One slider had been damaged so wouldn't open so they ordered a replacement. Took a month of back and forth to find out the house bracing was good and bay windows installed Oct 2023. During this time I called to say how unhappy we were and the manager called my wife to yell at her because I complained about him. Took them months to admit they broke the missing window when they first arrived but forgot to reorder it. Finally Feb 2024 the missing window was installed. Nov 2024 the damaged slider was replaced. I spoke with the owner about how outrageous our experience was and he offered a 10% discount. Which by the way was less than our original cost was going to be. When they forgot to order the windows originally standards changed so we had to purchase higher rated/more expensive windows. Also originally we were going to do 0% financing through the company. Nov 2024 that was no longer an option. So his 10% discount didn't even add up to the savings we were going to have. Absolute horrible experience.

Extremely disappointing. I would say from start to finish, but we, unfortunately, still aren't…read morefinished. From mismeasurements to damaged product installed. Plenty of excuses when there is communication, but if you use them and have any issues, be prepared to always be the one following up. Installers are nice and do the best they can with what they have, but for the price you pay, there shouldn't be close to the number of issues we have encountered. If I could choose again, and we will for our doors, I would never even consider this company or recommend them to anyone.

Raul came by today and gave me very honest information at no charge regarding my sliding glass…read moredoor. Very stand-up guy who saved me a ton of money!

From the owner: Horizon Windows & Doors of USA specializes in high-quality impact windows and doors designed to…read moreprotect homes from severe weather while enhancing their aesthetic appeal. With a focus on durability and energy efficiency, we offer tailored solutions and exceptional customer service. Our experienced team is dedicated to ensuring your home remains safe and stylish, providing peace of mind for homeowners. Choose us for reliable, stylish protection for your home.

Great business excellent service. Bathroom is gorgeous. Workers very respectful and helpful in…read moregetting everything exactly as I wanted. Went out of their way to please. Highly recommend. Completed work in the timeframe that I needed (between guests). Thanks for the great service.

Sunset Builders was once again...the perfect choice for getting the job done right...the first…read moretime...and at a reasonable rate! The owner Mark sent John to our home bright and early with a list of general household tasks to complete prior to closing on our home. John was neat, organized and congenial to work with! He worked efficiently and to perfection on door installation, hardware on interior doors, plumbing and painting. John also fixed downspouts, gutters and caulking. Sunset Builders with Mark as the leader is a win win...all supplies necessary for the job were ordered on the spot, and delivered to our home within hours by Mark. No down time from getting all small tasks at hand completed. We intend on using them again ( & again) in the future and will enjoy working with Mark's team! Thanks so much Mark and John...it was a painless pleasure!