Becca was great. But, she was the only one in the store and she deserves a raise or something. We came here for the birthday bear and even though the store was severely understaffed, Becca had a smiling face when helping us stuff the bear. I truly think she was great, even when working under serious pressure and trying to keep up with all the customers in the store. If you know about the birthday bear, you'll know how much it'll cost. (1 Year Old = $1, 2 YO = $2, etc.) Overall, Build-A-Bear is the same everywhere, but what sets each store different are definitely the staff and how they treat the customers. read more

Not sure what happened to this location. It use to be decent. There was only two customer and two workers but the workers instead of helping this little girl and her father, they were busy chit chatting. I heard one workers life story about how she couldn't come to work on Friday because she was moving because of this and that. While the first customer and my friend was waiting. Then the worker wanted to questions every little thing instead of ringing up the things and moving along. Terrible. read more

We came here for the birthday bear (the price of the bear is the same as the age of your kid, excluding accessories). This store was understaffed for a Saturday morning. Becca, the only staff member, was a champ. She was super nice to all the kids and parents/guardians and was super interactive. read more

The store manager Kitty S. is very helpful and kind. She help my daughter to perform "a mini surgery" on her kitty.

We stopped in for some birthday fun. Newsflash!!! (Only to me, apparently everyone else knew) --- you pay your age during your birthday month for a special birthday bear. Of course extras cost more. The staff at this location was very friendly and took time to engage my child. Would highly recommend for a little birthday fun. read more

I ordered a bear online and had an amazing experience in store. Because of social distancing in the store, I had to stand in line for about 45 minutes (visited around 2pm on a Saturday). However, once i was inside, I felt completely safe. The stuffing process was streamlined and organized. Our helper, Kelsey, was so great! Super knowledgeable and sweet. I had a really great time and I always appreciate having an authentic experience in BAB as an adult! Hey read more

Build-A-Bear Workshop - Toy Stores Near Me - Buford, Georgia

I'm not one to spend a ton of money on bears, but the experience of making them is what I'm paying for, I realize. Before my child and nephew, I could really care less, but now I realize how cool this place is. I wanted to take them on pay your age day, but that was too crazy, and I refused to let my two year old wait in a 6 hour line. They did great though and sent vouchers. I took my nephew for an Aunt/Nephew trip. He chose the tRex and had such a great time making him. He helped with my daughter's unicorn surprise as well. The teddy stuffer attendant was nice and talked to my very excited nephew. She was patient and kind to him. He loves to talk and she obliged. We didn't feel rushed and we had lots of fun. The extra $5 back baggy is a cute option and my nephew wanted it, so I got it. There are little arm holes and he has been carrying it around everywhere!! read more

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Always a fun experience for little ones , but they should honestly have someone walk you through the whole process. If you haven't been there before, it can be kind of a confusing, 'where do I go next' type deal. If you go here be prepared to spend time , this is not a walk in, get out type things. It is a process. Overall, it's kind of expensive , especially after you include the clothes and endless accessories they know your child will beg for on display around the store. Bears do last for just about forever though (: read more

Build-A-Bear Workshop - Cute boxes. - Toy Stores Near Me - Buford, Georgia

We have gone there twice, and have extremely nice service there. The line to get your bear stuffed can be get really long. Maybe come up with something to help keep the kids from getting cranky. Also more staff on Saturday would be helpful. But the staff there even on a busy day, have been nice So.. I've been there 3 times now. Right after it opened. Waited a few minutes to get the bear stuffed, no big deal. But waited over 30 minutes to pay because there was no one to cash out? One person was doing a birthday party & the other person was stuffing bears. We were told, someone will be in at 11, to cash you out read more

Thank you for making such an Awesome experience for us! My son loves his bear. Nice selection of pretty much anything you're looking for. It's expensive, but it reminds me of American girl and it's something he'll cherish. ** TIP ** If the child is celebrating a birthday, you can purchase the birthday bear and however old the child is turning ; you'll purchase the age. For example, the bear we got was $4 bc my son turned 4. It says happy birthday on the feet too! Also, I'm actually glad we came during the week bc it wasn't busy at all (: Thank you! read more

A visit to the mall is never complete without visiting Build A Bear. My daughter loves this place. The staff are always helpful and friendly. Its refreshing walking into a place of business where everyone seems to love there job. They are always busy but that seems to never detour the staff from greeting you or making sure that you never have to badger someone to help you. The great service doesn't stop after your purchase, you can bring your bear back at any time to have more stuffing put in at no charge. We have enjoyed this place for several years and look forward to many more visits for years to come. read more

Build-A-Bear Workshop - Toy Stores Near Me - Buford, Georgia

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My first order is the Halloween Stitch. When I received it it did not have the sound inside or the Halloween outfit. The certificate also was completely incorrect because the item belonged to another person. When I called regarding the issue I was told that the sound I wanted is not available and my only option is a refund on the sound. They are sending me the outfit but did not mention sending the correct certificate. This will be my first and last order. VERY DISAPPOINTED read more

they have great customer service! my daughter had her birthday party here and we loved the experience

I visited the Build A Bear store on Valentine's Day with my friend and our 2.5 year olds. We were so excited to surprise them with the amazing experience of choosing, customizing and dressing their own personal furry friend. Unfortunately, we encountered not one but TWO very rude employees who seems to maybe be overworked and cranky. It was a pretty busy day, the line was long but we were happy to wait. After about 30 mins we were next to see Kathryn, who was stuffing the bears. She was mean to my daughter and skipped us in line by telling me that she couldn't attend to us because I was with a friend. Shortly after when it was time to check out, we met Zachary who was short in his responses to every questions and not very friendly. It feels like a slap in the face after my friend and I spent over $65 each in this store just to feel disrespected by the staff. Overall we achieved our goal and our little ones left happy, but my hope is for something to be done in that store in regards to customer service. It makes a world of a difference! read more

Considering they were busy and it was a Saturday, the staff was super friendly and helpful. We were asked several times by different employees if we needed help. Notified about their specials and were given suggestions of additional items. We did not have to wait long but a few minutes in line before being checked out. read more

We went to a 6 year olds birthday party here and the staff deserves an award. It takes a special kind of person to have a bunch of screaming kids running amuck throughout the store, and the entire staff was super friendly and nice and helpful. They explained everything to us and the kids, helped us make the best selections and have the patience of saints. the selection of animals and clothes was surprisingly large, and the prices weren't ridiculous. I had never been in a build a bear before and didnt know what to expect, but i can def see making a stop here for christmas presents possibly :) read more

Fantastic Build-A-Bear Workshop!! I was at the Mall Of Georgia for my birthday and I wanted to stop by Build-A-Bear. When I went in I was so happy!! The service was outstanding. We needed help finding a bear and the staff helped us get a perfect one. After building it the staff lead us through the heart ceremony and they did such a great job! Thankfully this Workshop has a cleaning station! (not to knock down B-A-B @ North Point but they don't) At the cleaning station you can brush your bear to get off all the extra stuffing that is not in the Bear. The clothing section was great! So many choices to choose from. Also they have a great sale section. So overall I say that Build-A-Bear at the Mall of GA is a awesome place to go to to have lots of fun!! read more

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My child would go to Build A Bear every time we go to the mall if it was up to him. Being it was a Saturday it was a little busy as to be expected the staff is always very friendly and willing to help and explain how to use the services for the bears. I love going into stores where everyone seems to love their job and enjoying dealing with children. Always a great experience thanks to the employees. read more

The staff working today 9/13/18 at 4pm were so friendly and helpful, and made my son feel special even though they were clearly very busy on a weekday afternoon. They made his 5th birthday one to remember! He liked receiving the sticker and birthday cake accessory, and the attention through each step. The store was bright, clean and organized. We definitely spent a ton of money here, but the service was fantastic. read more

My girls loved building their own bear! Erin was remarkable and so great in the process of personalizing each of them. Would recommend this location to anyone with children. read more

Build-A-Bear Workshop - Erin was so great with my girls! - Toy Stores Near Me - Buford, Georgia

We took our three year old granddaughter for the first time and it was a great experience. The staff were great! They are more than willing to explain the entire process to you and walk you through anything you need. She loves her bear! read more

I Took my son to build a bear for the first time this weekend. The staff was very helpful. It does seem like if the store can use a make over, it looks a little old. read more

We came here and it took over an hour to leave with one bear... they had two workers working the whole entire store... not to mention there was a birthday party that took one of the two people working.. read more

They have great products but their customer service is terrible. The people that work there have no clue on dealing with customers. I was in line to pay and as soon as I got to the counter the person walked away. Didn't say anything and never came back. Then they had 2 people dealing with one return when others were waiting. Makes no sense. read more

Love this place. The staff is always happy. Even on the craziness of december 22 with the mall so nuts.... Everyone was still friendly.

We bought my daughter a Reindeer just before Christmas to give her as a present. When she opened it Christmas morning the leg had a huge rip along where it met the body (it had not been out of the box since we picked it up). I went to the store and their solution was to re-stitch the leg. The issue was that the stitching of the leg is the wrong color and clearly now visible all around the leg, the animal looks damaged. I paid full price for a new item, which was defective and rather than make a new one they fixed the one I had in way that made it look used and damaged as a brand new item. Plus the stitching is already loosening again and we are going to have to go back again. This store is an hour and half from our home, and it is quite frustrating to have to keep going to get it repaired when we bought it roughly three weeks ago and she hasn't even really been able to play with it yet. I have contacted their corporate customer service several times and never been contacted back by them. Additionally, you cannot call and talk to somebody as they have completely went out from that and went to an email only system. Again, this change would not be an issue if they responded to contact. read more