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    Build A Bear

    3.0 (2 reviews)

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    Childrens World - Fun way to gain entry. 04.10.2025

    Childrens World

    3.8(29 reviews)
    6.1 mi
    $$

    Polina was great. Helpful when we asked for four shirts for my son. She pulled two different sizes…read moreoff the shelves to hold up to him for sizing. We pick the better size then asked for two of each color. She grabbed all four, rung us up, we paid, then we went home. As I am getting them out of the store bag to wash, that is when I notice one of the four is for the wrong school. Oh just perfect. An exchange will have to wait as we are 40 minutes away. Then I meet Jacqueline. On the day of the return I explain that I just need the right school shirt, an easy fix. An honest mistake was made, but we can make this right within minutes. I am given a hard time, asking am I sure this was the location I got the shirts and did I not check them when I pulled them off the shelf. When I explained the staff member helped me. Stating that as she works here, she was looking through the shirts with me to find the right size and school, she is the one to grab the shirts so I did not question her choices. Jacqueline scoffs at me when I say this. My face must have said "excuse me", as that is when Jacqueline stated she wasn't giving me a hard time. Seriously? She was actively giving me a hard time. She started to become rude, more aggressive in her words and a shift in her stance, until she looked up and remembered that someone was setting up a table in front where the school shirts were and watching our interaction. All of a sudden she makes a comment about how I was not remembering my visit correctly with a fake laugh, but then stated since I just want to exchange the item she can do this for me. As if this was my fault, but out of the goodness of her heart she will help me out. At $30 a shirt, low quality material (you can see through the polo shirts), and rude employees, I hope next year the school does not stay here and goes elsewhere. 19.10.2025

    Dishonest return policy. I was not told items were final sale at time of purchase, nor was it…read moreindicated on the receipt, but when I tried to return the shirts that's when the clerk said oh these are final sale, you should have been told - when I pointed out signage by shirts did not indicate final sale she doubled down on "you should have been told" but girl you sold me the shirts!! Then they lied to my credit card company when I disputed charges saying they clearly stated shirts were final sale. Now I see from other reviews I'm not the first victim of this kind of moving target return policy. Make dang sure your items are what you want and fit before you leave this store because there's a high likelihood if it's a uniform shirt specific to a school they will pull some nonsense on you when you try to return!

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    Childrens World - National Runner-up for the Independent Small Business of the Year

    National Runner-up for the Independent Small Business of the Year

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    Build A Bear - toys - Updated May 2026

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